<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://updates.zdnet.com/">
<channel>
	<title><![CDATA[kelona Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/kelona.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to kelona]]></description>
	<s:counts start="0" returned="2" found="2" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Comic relief - courtesy of customer service]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11202-0.html?forumID=1&threadID=17830&messageID=351045&start=0]]></link>
		<description><![CDATA[Comic relief - courtesy of customer serviceNew programing skills neededFrom your article it is clear to me that what we really need are programmers who can code a computer to recognize sarcasm. I can see the want add now, Sr. Comedian/Programers needed. C++ and stand-up experiance required.Kelona?I'm impressed that Kelowna...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 17 Feb 2006 07:25:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/kelona.html"><![CDATA[Kelona]]></category>
		<category domain="http://updates.zdnet.com/tags/kelowna.html"><![CDATA[Kelowna]]></category>
		<category domain="http://updates.zdnet.com/tags/comic+relief.html"><![CDATA[Comic Relief]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[customer service]]></category>
	</item>
	<item>
		<title><![CDATA[Comic relief - courtesy of customer service]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Murphy/?p=532]]></link>
		<description><![CDATA[After spending all week on benchmarks and the Mactel disaster, I need some comic relief. Be warned, however, that you should feel distinctly bad about yourself if you do laugh - at least, I laughed until it hurt and then felt very guilty for doing it. On the "socially redeeming...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 17 Feb 2006 03:48:01 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://updates.zdnet.com/tags/hamilton.html"><![CDATA[Hamilton]]></category>
		<category domain="http://updates.zdnet.com/tags/kelona.html"><![CDATA[Kelona]]></category>
	</item>
</channel>
</rss>
