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Advanced Call Center Solution Improves Efficiency, Delivering Premium Services to Rural Farmers
Juan Valdez is the face of the Federacion Nacional de Cafeteros de Colombia The National Federation of Colombian Coffee Growers and Cafe de Colombia. The 100% Colombian Coffee logo was developed by the Federation in March 1981. They needed an advanced contact center solution that could handle thousands of calls...
Tags: Nortel Networks Corp., Premium Service, Contact Center, Colombia, Juan Valdez, Nortel MPS 500, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
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