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JetBlue's high-tech terminal

At the Gartner Symposium/ITxpo in Orlando, Fla., Joseph Eng, JetBlue's executive vice president of systems and technology, explained how IT is going to be integrated into the company's new high-tech terminal, set to open October 22 in JFK. Wi-Fi and more self-service kiosks, he says, aren't just ways for JetBlue...

Tags: JetBlue Airways Corp., Wireless LANs, Wi-Fi, Wireless, Strategy, Management, JetBlue, IT, Gartner, Joseph Eng, airport, wifi, terminal, customers, travel

Videos 2008-10-16

Additional Resources

News to know: Microsoft; Apple; Google; Hack attacks

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Mary Jo Foley: What's Microsoft's next billion-dollar business? (Hint: it's not search) Microsoft denies holding up Win 7 tools...

Tags: Google Inc., Apple Inc., Microsoft Corp., Attack, Netbooks, Nettops & MIDs, Corporate Governance, Microsoft Windows 7, Spyware, Adware & Malware, Cyberthreats, Apple Mac OS, Keyboards, Hardware, Business Operations, Corporate Law, Security, Operating Systems, Software, Peripherals, Larry Dignan

Blog posts 2009-08-04

US-CERT: Beware of airline ticket e-mail scam

The United States Computer Emergency Readiness Team (US-CERT) has issued an alert for an e-mail scam targeting holiday travelers, warning that malware authors are using clever social engineering tactics to hijack Windows computers. In the e-mail scam, users get a .zip file attached to a message about...

Tags: Malware, Social Engineering, US-CERT, E-mail, Viruses And Worms, Online Communications, Security, Ryan Naraine

Blog posts 2008-12-12

Airline ticket sales by airline Web site

Supplier Sites Q2 2007 Q2 2008 Point Change American Airlines 12.8% 10.7% -2.1 AirTran 4.9% 4.9% 0.0 Continental Airlines 11.5% 12.3% 0.8 Delta Airlines 14.2% 13.3% -0.9 JetBlue 5.9% 7.1% 1.2 Northwest Airlines 6.8% 4.3% -2.5 ...

Tags: Airline, Web, Web Site, Sales Strategy, Channel Management, Web Site Development, Web Technology, Sales Force Management, Sales, Marketing, Internet, NB

Blog posts 2008-11-14

News to know: Less is more, Windows 7, Firefox 3.1, Google

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Mary-Jo Foley: Microsoft plays up ‘less is more’ as its holiday retail message Deb Perelman: Signs your company might soon go belly-up Christopher Lochhead:...

Tags: Google Inc., Larry Dignan, Mozilla Firefox, Microsoft Windows 7, Dana Blankenhorn, Microsoft Windows, Web Browsers, Network-Attached Storage (NAS), Product Marketing, Operating Systems, Software, Internet, Storage, Hardware, Marketing, Sam Diaz

Blog posts 2008-10-16

JetBlue unveils high-tech terminal Oct. 22; IT as customer service tool

Joseph Eng, executive vice president of JetBlue's systems and technology, said the company will unveil its high-tech terminal at John F. Kennedy International Airport in New York Oct. 22. The terminal when it launches will be the culmination of one big technology project. JetBlue's terminal at JFK,...

Tags: Customer Service, Information Technology, JetBlue Airways Corp., Tool, Projects, Product Marketing, Customer Relationship Management (CRM), Operational Accounting, Marketing, Enterprise Software, Software, Finance, Larry Dignan

Blog posts 2008-10-15

The social media corporate identity crisis

The recent "hijacking" of the ExxonMobil brand for Twitter use made a whoosh as the news traveled around the socialsphere. It also brought into view a lot of questions around brand validity and responsibility in terms of social networking. Joel Postman, principal of Socialized, authored this guest piece on the...

Tags: Brand, Social Media, Twitter, Joel Postman, Popeyes Chicken, Q., Branding, Social Networking, Marketing, Online Communications, Advertising & Promotion, Jennifer Leggio

Blog posts 2008-08-06

Traveling Blues

As I write this, I'm preparing for a business trip (what again?) and thinking about how much customer service has declined in the U.S. airline industry. Part of this decline can certainly be attributed the steps the airlines have taken to deal with rapidly growing fuel prices. Part of it...

Tags: JetBlue Airways Corp., Product Marketing, Blogging, Games, Customer Relationship Management (CRM), Marketing, Internet, Personal Technology, Enterprise Software, Software, Dan Kusnetzky

Blog posts 2008-07-29

In-flight Internet cleared for take-off

I've been skeptical of plans for in-flight broadband access. Let's face it, the airlines don't have a great track record here. No one used those sad phones in the seatbacks. And Boeing's Connexion service--once offered by a few international carriers--is gone. But this time it may finally happen. ...

Tags: Internet Access, American Airlines, Wall Street Journal, Flight, JetBlue Airways Corp., Boeing Co., Equipment, Satellite, Virgin America, Aircell, U.S. In-flight Broadband, Satellite TV, Network Technology, Telecommunications, Consumer Electronics, Personal Technology, Networking, John Morris

Blog posts 2008-03-13

JetBlue launches in-flight Wi-Fi

A couple of weeks ago, I flew a 17-hour flight from New York to Bangkok. I had books, movies, music, and three horrific vegetarian meals. I also had a laptop, but no way to connect to the Net. Getting online onboard has been promised for yearsâ€"remember...

Tags: JetBlue Airways Corp., Service, E-mail, Wireless LANs, Wi-Fi, Wireless, Online Communications, Rik Fairlie

Blog posts 2007-12-10

News to know: Apple's notebook strategy; Talking malware; Vista SP1

Notable headlines: Ryan Naraine: Talking malware with Eugene Kaspersky. David Morgenstern: Do switchers now rule the Mac? Jason O'Grady: An analysis of Apple's notebook strategy. Russell Shaw: New solution enables really, really cheap intl. calling from your iPhone OR iPod Touch. Gallery: The Big...

Tags: Strategy, Google Inc., Larry Dignan, Notebook, America Online Inc., Microsoft Windows Vista, Malware, Apple Inc., Microsoft Corp., Microsoft Windows Vista SP1, Spyware, Adware & Malware, Cyberthreats, Microsoft Windows Vista (Longhorn), Viruses And Worms, Security, Operating Systems, Microsoft Windows, Software

Blog posts 2007-12-07

JetBlue to offer some inflight BlackBerry services starting next Tuesday

BlackBerry-maker Research In Motion has just announced they are teaming up with airline JetBlue and Yahoo to offer free, in-flight, Wi-Fi web connections for Wi-Fi enabled BlackBerrys (such as the BlackBerry Curve 8320) as well as laptops. The service will allow passengers...

Tags: Research In Motion Ltd., Yahoo! Inc., JetBlue Airways Corp., RIM BlackBerry, Wireless LANs, Handhelds, Wi-Fi, Wireless, Hardware, Russell Shaw

Blog posts 2007-12-06

The top 10 IT disasters of all time

The top 10 IT disasters of all timeWhy omitions?(Note: We have purposely omitted incidents that resulted in loss of life.) Why omit these incidents??? THESE are the ones that count!If some flacky software kills hundreds or thousands I would want to know.Purposely omitted errors that cost lives?Errors like the Therac-25...

Tags: Operating systems, Imperial unit, GOODNESS, IT disaster, Microsoft Windows, information technology

Discussion threads 2007-11-27

Leading Airline Soars With IronPort's Email Security Appliances

JetBlue Airways Corporation found its previous security system increasingly inadequate in its ability to block spam and viruses without creating troublesome false positives. The airline also required a solution that would save on administrative time and hassles. IronPort provided JetBlue Airways with a multi-vendor, multi-layer email security solution that incorporates...

Tags: E-mail Security, JetBlue Airways Corp., Virus, Ironport Systems Inc., Cyberthreats, E-mail, Viruses And Worms, Security, Online Communications

Case studies 2007-11-14

Europe edges closer to mobile phones on planes

Europe edges closer to mobile phones on planesPff great more cell phonesJeeze what ever happened to peace and quiet. I mean cmon next thing you know you're gonna have 20 people in coach talking to people about their trip or their upcoming trip. I just mean cmon I think that...

Tags: Wireless LANs, Telecom & Utilities, Cellular phones, phone, Wi-Fi, cell phone, safety threat, mobile

Discussion threads 2007-10-18

Poll: should iPhone be freed up and accessible via any carrier?

Poll: should iPhone be freed up and accessible via any carrier?Only in the US ...I seriously don't understand why you people allow cellphone carriers to lock you in like that. I thought the US was THE country of free market economy?Over here we used to have deals like that, with...

Tags: Cellular Phone Service, Apple iPhone, carrier, phone, cell phone, Apple Inc., Time!

Discussion threads 2007-07-14

Linus contradicts OpenBSD founder on Intel TLB issue

Linus contradicts OpenBSD founder on Intel TLB issueIntel's viewI am from Intel, and I thought I would give you our perspective. Months ago, we addressed a processor issue by providing a BIOS update for our customers that in no way affects system performance. We publicly documented this as an erratum...

Tags: UNIX, OPEN SOURCE, Operating systems, Intel Corp., Linus, Intel TLB, OpenBSD, processor

Discussion threads 2007-06-29

JetBlue cancellations strands thousands in New York

JetBlue cancellations strands thousands in New YorkKind of goes back to an earlier questionhave computers really made our lives better? Now with virus's, crackers, trojan horses and bad programming, it seems that incompetence is acceptable and below standard service the norm.Pretty sad really. Ironically the best service I get is...

Tags: Tools & Techniques, Product marketing, Development tools, software, JetBlue Airways Corp.

Discussion threads 2007-06-29

JetBlue cancellations strands thousands in New York

Trying to fly out of New York these last few days has been a hellish experience. JetBlue was hit especially hard and they ended up cancelling dozens of flights on Wednesday and Thursday and I was one of the unfortunate flyers that were stuck in New York after covering...

Tags: News

Blog posts 2007-06-29

Virgin America's CIO gets an IT greenfield

Few CIOs get to build a technology infrastructure from scratch. In that regard, Virgin America CIO Bill Maguire is a lucky man. Virgin America is expecting to go "wheels up" at the end of June pending Department of Transportation approval. The airline is looking...

Tags: Software Infrastructure, Outsourcing, Open Source, Offshore outsourcing, Linux, IT Management, Innovation, General, Gartner Symposium

Blog posts 2007-04-24