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- JetBlue's high-tech terminal
- At the Gartner Symposium/ITxpo in Orlando, Fla., Joseph Eng, JetBlue's executive vice president of systems and technology, explained how IT is going to be integrated into the company's new high-tech terminal, set to open October 22 in JFK. Wi-Fi and more self-service kiosks, he says, aren't just ways for JetBlue...
- Tags: JetBlue Airways Corp., Wireless LANs, Wi-Fi, Wireless, Strategy, Management, JetBlue, IT, Gartner, Joseph Eng, airport, wifi, terminal, customers, travel
- Videos 2008-10-16
- JetBlue unveils high-tech terminal Oct. 22; IT as customer service tool
- Joseph Eng, executive vice president of JetBlue's systems and technology, said the company will unveil its high-tech terminal at John F. Kennedy International Airport in New York Oct. 22. The terminal when it launches will be the culmination of one big technology project. JetBlue's terminal at JFK,...
- Tags: Customer Service, Information Technology, JetBlue Airways Corp., Tool, Projects, Product Marketing, Customer Relationship Management (CRM), Operational Accounting, Marketing, Enterprise Software, Software, Finance, Larry Dignan
- Blog posts 2008-10-15
- Traveling Blues
- As I write this, I'm preparing for a business trip (what again?) and thinking about how much customer service has declined in the U.S. airline industry. Part of this decline can certainly be attributed the steps the airlines have taken to deal with rapidly growing fuel prices. Part of it...
- Tags: JetBlue Airways Corp., Product Marketing, Blogging, Games, Customer Relationship Management (CRM), Marketing, Internet, Personal Technology, Enterprise Software, Software, Dan Kusnetzky
- Blog posts 2008-07-29
- In-flight Internet cleared for take-off
- I've been skeptical of plans for in-flight broadband access. Let's face it, the airlines don't have a great track record here. No one used those sad phones in the seatbacks. And Boeing's Connexion service--once offered by a few international carriers--is gone. But this time it may finally happen. ...
- Tags: Internet Access, American Airlines, Wall Street Journal, Flight, JetBlue Airways Corp., Boeing Co., Equipment, Satellite, Virgin America, Aircell, U.S. In-flight Broadband, Satellite TV, Network Technology, Telecommunications, Consumer Electronics, Personal Technology, Networking, John Morris
- Blog posts 2008-03-13
- JetBlue launches in-flight Wi-Fi
- A couple of weeks ago, I flew a 17-hour flight from New York to Bangkok. I had books, movies, music, and three horrific vegetarian meals. I also had a laptop, but no way to connect to the Net. Getting online onboard has been promised for yearsâ€"remember...
- Tags: JetBlue Airways Corp., Service, E-mail, Wireless LANs, Wi-Fi, Wireless, Online Communications, Rik Fairlie
- Blog posts 2007-12-10
- JetBlue to offer some inflight BlackBerry services starting next Tuesday
- BlackBerry-maker Research In Motion has just announced they are teaming up with airline JetBlue and Yahoo to offer free, in-flight, Wi-Fi web connections for Wi-Fi enabled BlackBerrys (such as the BlackBerry Curve 8320) as well as laptops. The service will allow passengers...
- Tags: Research In Motion Ltd., Yahoo! Inc., JetBlue Airways Corp., RIM BlackBerry, Wireless LANs, Handhelds, Wi-Fi, Wireless, Hardware, Russell Shaw
- Blog posts 2007-12-06
- Leading Airline Soars With IronPort's Email Security Appliances
- JetBlue Airways Corporation found its previous security system increasingly inadequate in its ability to block spam and viruses without creating troublesome false positives. The airline also required a solution that would save on administrative time and hassles. IronPort provided JetBlue Airways with a multi-vendor, multi-layer email security solution that incorporates...
- Tags: E-mail Security, JetBlue Airways Corp., Virus, Ironport Systems Inc., Cyberthreats, E-mail, Viruses And Worms, Security, Online Communications
- Case studies 2007-11-14
- JetBlue cancellations strands thousands in New York
- JetBlue cancellations strands thousands in New YorkKind of goes back to an earlier questionhave computers really made our lives better? Now with virus's, crackers, trojan horses and bad programming, it seems that incompetence is acceptable and below standard service the norm.Pretty sad really. Ironically the best service I get is...
- Tags: Tools & Techniques, Product marketing, Development tools, software, JetBlue Airways Corp.
- Discussion threads 2007-06-29
- JetBlue cancellations strands thousands in New York
- Trying to fly out of New York these last few days has been a hellish experience. JetBlue was hit especially hard and they ended up cancelling dozens of flights on Wednesday and Thursday and I was one of the unfortunate flyers that were stuck in New York after covering...
- Tags: News
- Blog posts 2007-06-29
- JetBlue fiasco: A database could have made a difference
- JetBlue fiasco: A database could have made a differenceThey were probably using an access database...and it fell over with all of the updates.Glad to know they're a MS Shop. I'll never fly them.Scary to think that they are running an airline on MS software. And proud of it.Guess...
- Tags: Storage, Databases, Achilles Heel, database, JetBlue Airways Corp., fiasco
- Discussion threads 2007-02-20
- JetBlue fiasco: A database could have made a difference
- It has been a tough week for JetBlue. Storms wreaked havoc on the companys systems and continuity plans to the point where it had to cancel 23 percent of its flights again on Monday to reset its operations. Could this...
- Tags: Web Technology, Disaster Recovery, Software Infrastructure, General, IT Management
- Blog posts 2007-02-20
- JetBlue wins air-to-ground wireless license
- JetBlue wins air-to-ground wireless licenseHere it comes...I am definitely NOT looking forward to people being able to carry on a conversation in-flight, whether it be cell phone or VOIP. It all sounds nice, until you get the guy with the big laugh or the girl who can't stand the...
- Tags: Wi-Fi, wireless license, JetBlue Airways Corp., wireless
- Discussion threads 2006-06-06
- JetBlue chooses not to censor on-board TV
- JetBlue chooses not to censor on-board TVI'm actually impressedOn the whole, I think this was a great decision on the part of the flight crew, and the policy in general shows confidence and maturity on the part of JetBlue's management.One thing I DID find interesting though was one passenger's comment...
- Tags: TVs, JetBlue Airways Corp., TV
- Discussion threads 2005-09-22
- The JetBlue of Enterprise Applications
- The JetBlue of Enterprise Applicationsplease give some facts about TenfoldHi Chris,by chance I found your article. We are actually evaluating Tenfold for internal use. I was therefore interested to read the statement "TenFold's DIY mantra seems to be falling on deaf ears." Do you have some facts to sustain this?RegardsMarkus
- Tags: TenFold, JetBlue Airways Corp., enterprise application
- Discussion threads 2005-02-02
- The JetBlue of Enterprise Applications
- What do JetBlue and Salesforce.com have in common? They both have created disruptive opportunities in their respective industries says AMR's Senior Vice President Bruce Richardson. But in the enterprise applications space, innovation is now taking it a step further. Richardson explains how the hosted model is under attack by TenFold...
- Tags: PeopleSoft Inc.
- Blog posts 2004-10-11
- JetBlue flies with Windows
- JetBlue flies with WindowsYOU GOTTA BE KIDDING!After reading this article, I will never fly Jet Blue. I'm also checking to see if they every fly over my house, in case there's a BSOD in flight. Not impressive news at all.BSOD at 35000..I tend to agree with you Hansan....
- Tags: JetBlue Airways Corp., Microsoft Windows
- Discussion threads 2003-11-28
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