jennifer leggio, pitney bowes, postal rate change Resources

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Pitney Bowes branded community reduces customer support costs: During the 2007 postal rate change Pitney Bowes, which provides postal equipment and services to businesses, received more than 415K support phone calls on the rate change alone, all in under a month. This was in addition to the company's usual flow of customer calls, so its support teams were...; Tags: Community, Pitney Bowes Inc., Lithium Technologies Inc., Team Management, Social Networking, Management, Online Communications, Marketing, Advertising & Promotion, Jennifer Leggio; Blog posts 2009-06-25

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