<![CDATA[jeff dray Resources | ZDNet]]> en-us <![CDATA[10 things they didn't tell you about mobile working]]> Wed, 07 Oct 2009 00:00:00 -0700 <![CDATA[Jeff Dray's top 10 help desk calls]]> Tue, 14 Jul 2009 00:00:00 -0700 <![CDATA[The 10 most dangerous species of IT manager]]> Thu, 18 Jun 2009 00:00:00 -0700 <![CDATA[10 terms from the alternative Geek-Speak glossary]]> Wed, 03 Jun 2009 00:00:00 -0700 <![CDATA[10 things that should be on your new-user checklist]]> Thu, 07 May 2009 00:00:00 -0700 <![CDATA[10 things to check before you start working on the help desk]]> Tue, 11 Nov 2008 00:00:00 -0800 <![CDATA[10 ways for support techs to stay healthy and safe on the job]]> Wed, 02 Apr 2008 00:00:00 -0700 <![CDATA[10 ways to improve your deskside manner]]> Mon, 17 Mar 2008 00:00:00 -0700 <![CDATA[10 things you can do with unwanted computer equipment]]> Thu, 21 Feb 2008 00:00:00 -0800 <![CDATA[10 ways to convince your staff to use the help desk]]> Thu, 21 Feb 2008 00:00:00 -0800 <![CDATA[The 10 most dangerous species of IT team leader]]> Tue, 12 Feb 2008 00:00:00 -0800 <![CDATA[5 reasons customers get grumpy (and one way to deal with them)]]> Wed, 20 Jun 2007 00:00:00 -0700 <![CDATA[10+ things users say (and what they really mean)]]> Wed, 23 May 2007 00:00:00 -0700 <![CDATA[Top support tech resources: Best of Jeff Dray]]> Thu, 03 May 2007 00:00:00 -0700 <![CDATA[10+ things support techs say (and what they really mean)]]> Wed, 18 Apr 2007 00:00:00 -0700 <![CDATA[Build a knowledge base that streamlines your support operations]]> Thu, 21 Dec 2006 00:00:00 -0800 <![CDATA[10 ways to seriously annoy your customers]]> Tue, 14 Nov 2006 00:00:00 -0800 <![CDATA[10+ things you should know about providing great customer service]]> Wed, 01 Nov 2006 00:00:00 -0800 <![CDATA[10 things to remember when replacing a PC]]> Tue, 13 Jun 2006 00:00:00 -0700 <![CDATA[The 7 most dangerous species of net admins]]> Fri, 28 Oct 2005 00:00:00 -0700