jeff cerny

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Building credibility and enabling change: 10 questions with CIO John Golden

Creating trust within the business, automating processes, serving a broad range of requirements - and climbing Mount Everest. See how one CIO has tackled his professional and personal goals. This download is also available as an entry in our 10 Things blog.

Tags: CIO, Jeff Cerny, Blogging, Internet

Download resources 2009-10-20

10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh

Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also available as an entry in our 10 Things blog.

Tags: Customer Service, CEO, Jeff Cerny, Retail, Leadership, E-business/E-Commerce, Product Marketing, Blogging, Customer Relationship Management (CRM), Management, Internet, Marketing, Enterprise Software, Software

Download resources 2009-10-01

10 rules for the Twitter neophyte

If you're just beginning to explore the potential benefits of Twitter, these recommendations will help you build a network that has some real value.This download is also available as an entry in our 10 Things blog.

Tags: Twitter Inc., Jeff Cerny, Blogging, Benefits, Internet, Human Resources

Download resources 2009-09-01

Making IT visible: 10 questions with Bob Kress of Accenture

Bucking the notion that IT should operate quietly in the background, Bob Kress has worked to raise IT's profile within his organization. In fact, IT has been so successful in cutting costs, improving efficiency, and increasing customer satisfaction, it's considered a model for how all business functions should be run.This...

Tags: Information Technology, Accenture Ltd., Jeff Cerny, Strategy, Management

Download resources 2009-05-27

10 questions on the IT executive role in a government enterprise: An interview with Ellen Barry

Ellen Barry is the CIO of one of the largest convention centers in the country -- responsible for providing technical support for the business as well as running a revenue-generating IT shop that delivers services to show organizers, exhibitors, and attendees. Here's an inside look at what this position entails.This...

Tags: Information Technology, Photograph, Jeff Cerny, Ellen Barry, Strategy, Management

Download resources 2009-04-13

10 questions on IT leadership in a large multinational business: An interview with David Edelstein

Overseeing IT operations for a global company brings some unique challenges. But the issues discussed here -- managing technology, improving the business, reducing costs, driving revenue, and maintaining customer focus -- will be familiar to all IT leaders. The CIO of Siemens Healthcare Diagnostics shares some of his insights and...

Tags: Leadership, Information Technology, Jeff Cerny, Strategy, Management

Download resources 2009-03-31

10 questions on the changing role of the healthcare IT executive: An interview with Patrick Moroney

Like CIOs in other industries, IT executives in the healthcare field are seeing their roles become increasingly strategic while retaining a focus on technology and operational excellence. Veteran healthcare CIO Patrick Moroney explains some of the changes and challenges facing IT in the healthcare industry.This download is also available as...

Tags: CIO, Information Technology, Health Care, Jeff Cerny, Vertical Industries, Benefits, Healthcare, Strategy, Enterprise Software, Software, Human Resources, Management

Download resources 2009-02-25

10 questions on the significance of ERP solutions: An interview with Jeffrey Carr

More and more companies are turning to enterprise resource planning to replace obsolete processes and improve business performance. Information systems expert Jeffrey Carr offers some insights that will help you plan and implement a successful ERP solution.This download is also available as an entry in our 10 Things blog. ...

Tags: ERP, Jeff Cerny, Enterprise Resource Planning (ERP), Enterprise Software, Software

Download resources 2009-02-12

10 questions to simplify the new rules of IT compliance: An interview with Joe Degidio

New security risks, along with increased demands for accountability, are changing the compliance picture. IT risk management and compliance expert Joe Degidio recently discussed the compliance landscape and the issues that organizations must understand and address.This download is also available as an entry in our 10 Things blog.

Tags: Information Technology, Compliance, Jeff Cerny

Download resources 2009-01-21

10 questions on business service management: A discussion with Casey Kindiger

Not quite sure what business service management entails, where it's headed, or what benefits it offers? CEO and founder of generationE Technologies explains how BSM works, how it's evolving, and what your organization can gain from its implementation.This download is also available as an entry in our 10 Things blog.

Tags: Business Service, Business Service Management, Jeff Cerny

Download resources 2008-11-11

10 questions about the direction of CRM: An interview with Jon Cline

Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also available as an entry in our 10 Things blog.

Tags: CRM, Jeff Cerny, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Download resources 2008-10-14