j.d. power associates

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Apple leads smartphone customer satisfaction

Apple is the top smartphone dog in both consumer and business satisfaction, according to J.D. Power and Associates 2009 rankings. J.D. Power released a bevy of surveys gauging the satisfaction with traditional mobile phones and smartphones statement. The surveys ranked vendors by whether consumers are using the...

Tags: J.D. Power Associates, Smart Phone, Apple Inc., Customer Satisfaction, Smart Phones, Handhelds, Cellular Phones, Consumer Electronics, Personal Technology, Hardware, Larry Dignan

Blog posts 2009-10-08

J.D. Powers: Verizon tops in voice quality; AT&T, Sprint get no love

How are Sprint and Verizon different on call quality?This is a technological impossibility.Sprint, Verizon and Alltel have no difference in call quality. It is free to roam on the networks of all three for any customer of any of the three. Therefore, the coverage and call quality offered...

Tags: AT&T Corp., Verizon Communications Inc., Sprint Communications, J.D. Power Associates

Discussion threads 2009-09-04

J.D. Powers: Verizon tops in voice quality; AT&T, Sprint get no love

Among wireless carriers in the U.S., Verizon Wireless has the best voice quality in five of the nation's six regions, with U.S. Cellular - not AT&T or Sprint - taking the honors in the sixth region. In the west, Verizon shared the top ranking with Alltel and T-Mobile. The honors comes...

Tags: J.D. Power Associates, Verizon Communications Inc., AT&T Corp., Sprint Communications, Carrier, Wireless, Wi-Fi, Wireless And Mobility, Sam Diaz

Blog posts 2009-09-03

Apple's iPhone dials up J.D. Power smartphone win

Apple's iPhone dials up J.D. Power smartphone winif the iPhone was an old rotary phone...it would still come on top since the Apple sheeps are only trusting the Messia Steve Jobs.RE: Apple's iPhone dials up J.D. Power smartphone win"Apple sheeps"? Notwithstanding that 'sheep' is plural and not in need of...

Tags: Smart phones, Handhelds, Cellular phones, smart phone, Apple iPhone, Apple Inc., J.D., J.D. Power Associates, Research In Motion Ltd.

Discussion threads 2009-04-30

Apple's iPhone dials up J.D. Power smartphone win

J.D. Power on Thursday crowned Apple's iPhone as top dog in overall satisfaction, but the device tanked when it came to battery life satisfaction.  In the overall satisfaction category, the iPhone edged out LG with a score of 791 to 772. The...

Tags: Apple iPhone, J.D. Power Associates, Smart Phone, Battery, Apple Inc., Engineering, Smart Phones, Cellular Phones, Consumer Electronics, Personal Technology, Larry Dignan

Blog posts 2009-04-30

J.D. Power: Apple's iPhone top dog in customer satisfaction

J.D. Power: Apple's iPhone top dog in customer satisfactionI'm surprised......they could find enough iPhone business users to get a meaningful sample.Joking aside, do we have the sample size numbers?To own is to knowIt's been my view since I first purchased my iPhone over a year ago. Those who complain about...

Tags: Product marketing, Apple Inc., Apple iPhone, J.D. Power Associates, customer satisfaction

Discussion threads 2008-11-06

J.D. Power: Apple's iPhone top dog in customer satisfaction

Apple's iPhone snagged J.D. Power's top customer satisfaction rating in a study of business smartphone users. In its 2008 Business Wireless Smartphone Customer Satisfaction Study J.D. Power said the iPhone had a customer satisfaction score of 778 on a 1,000 point scale. Research in Motion was second...

Tags: Apple iPhone, J.D. Power Associates, Smart Phone, Apple Inc., Customer Satisfaction, Smart Phones, Cellular Phones, Handhelds, Keyboards, Product Marketing, Consumer Electronics, Personal Technology, Hardware, Peripherals, Marketing, Larry Dignan

Blog posts 2008-11-06

Survey reveals favorite ISPs around the United States. None of them is Comcast.

The heart of any wireless network is its Internet connection, since sharing Web access among multiple computers is one of its most if not the most important tasks. While its best known for conducting user surveys among car buyers, J.D. Power also measures user satisfaction with broadband ISPs around the...

Tags: J.D. Power Associates, EarthLink Inc., Comcast Corp., Internet Service Provider, Survey, Internet Service Providers (ISPs), Cable, Network Technology, Internet, Telecommunications, Personal Technology, Networking, Sean Portnoy

Blog posts 2008-11-02

J.D. Power announces 2008 ratings for best digital cameras

Remember back in the day when you only heard about J.D. Power rankings in car commercials? Well, the market research firm is deep into digital cameras these days and yesterday it announced the results of the J.D. Power and Associates 2008 Digital Camera Usage and Satisfaction Study, based on responses...

Tags: J.D. Power Associates, Digital Camera, Camera, Digital Cameras, Digital Photography, Consumer Electronics, Personal Technology, Janice Chen

Blog posts 2008-08-01

US wireless operator satisfaction leaders: T-Mobile, Alltel, Verizon, AT&T, Sprint Nextel

T-Mobile had the highest ranking for wireless retail sales satisfaction in the J.D. Power survey, with 716 out of 1,000 points, followed by Alltel (714), Verizon Wireless (706), AT&T (693) and Sprint Nextel (654). Scores declined in four areas that J.D. Power says drive overall wireless retail sales satisfaction. Ranked...

Tags: J.D. Power Associates, Alltel Corp., Sprint Nextel Corp., Leader, Verizon Communications Inc., T-Mobile, AT&T Corp., Wireless, Sales Strategy, Sales Force Management, Sales, AM

Blog posts 2008-05-23

Additional Resources

More electronics salespeople recommend Samsung, not Sony LCD HDTVs

If you're wondering why Sony is losing share in the HDTV market—that is, aside from its high prices—here's one possibility. According to a new study by J.D. Power and Associates, salespeople at electronics retailers are increasingly recommending Samsung sets, while they're less likely to recommend Sonys. In fact, Samsung LCDs...

Tags: Sony Corp., Plasma, Samsung Electronics Co. Ltd., HDTV, Electronics, LCD, Monitors & Displays, TVs, Tv & Home Theater, Hardware, Components, Personal Technology, Home Entertainment, Sean Portnoy

Blog posts 2009-09-14

Verizon, T-Mobile lead in wireless customer service; AT&T, Sprint below average

J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which was acquired by Verizon, led the research firm's customer service rankings. Overall, customer care performance has improved...

Tags: Customer Service, Verizon Communications Inc., T-Mobile, AT&T Corp., Sprint Communications, Wireless, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan

Blog posts 2009-08-13

Detroit's shrunken three looking better, but...

One of the most crucial ranking in the auto industry has been released. The bottom of the bottom line: Chrysler, Ford and GM are making better cars now, but still not the best. Most improved brand: Suzuki. That's the heartless conclusion from J.D. Power and Associates. The five...

Tags: Car, General Motors Corp., Chevy, Volt, Harry Fuller

Blog posts 2009-06-22

Most popular digital cameras by customer satisfaction in 2008

The Canon EOS Digital SLR, Canon PowerShot G, Fujifilm Finepix S, Lumix Panasonic DMC-TZ, Nikon D and Sony Cyber-shot T series rank highest in customer satisfaction with digital cameras in their respective segments, according to the J.D. Power and Associates. The Fujifilm Finepix S series ranks highest in the point...

Tags: Eastman Kodak Co., Customer Satisfaction, Digital Camera, Series, Camera, Canon Inc., Canon EOS Digital SLR, Product Marketing, Marketing, AM

Blog posts 2008-08-01

LCD TVs recommended over plasma TVs in retail, Samsung and Sony top recommended brands

At a rate of more than three to one, retail electronics salespersons are recommending liquid crystal display LCD flat screen TVs instead of sets using plasma technology to shoppers who are seeking to purchase big screen televisions (sets with screens measuring 40 inches or larger), according to the J.D.Power and...

Tags: Sony Corp., Brand, LCD TV, Plasma TV, Samsung Electronics Co. Ltd., Salesperson, LCD, Branding, Monitors & Displays, TVs, Tv & Home Theater, Marketing, Hardware, Components, Personal Technology, Home Entertainment, AM

Blog posts 2008-07-21

T-Mobile

Editor's note: Because evaluating wireless coverage requires experience with the network in a wide variety of physical locations, CNET does not rate wireless carriers. We can, however, tell you everything you need to know about the major carriers. We invite your feedback and ratings in our user opinions section--the more...

Tags: Cellular phones, WIRELESS, Wi-Fi, T-Mobile, network

Product reviews 2007-02-17

Top mobile phone brands in US: Sanyo, LG, Samsung

SANYO ranks highest in overall customer satisfaction with wireless cell phones, performing significantly above the industry average in four of five factors: physical design, operation, features and battery function. Following SANYO in rankings above the industry average are LG, Samsung and Sony Ericsson, respectively, according to J.D. Power & Associates....

Tags: handset, Sanyo Electric Co.

Blog posts 2006-06-01

27% of US households get their TV service via satellite, 60% - via cable

According to the J.D. Power and Associates, satellite TV service continues to erode cable's market share, increasing every year for the past 10 years and making its most significant leap 2005. Currently, 27% of US households subscribe only to satellite service, up from 19% in 2004 and 12% in 2000....

Tags: satellite, cable

Blog posts 2005-11-13

70% of pre-paid wireless subscribers in Canada would not change their operators

37% of Canadian wireless customers said they have a 2-year contract with a wireless carrier, and an additional 37% are signed to a 3-year contract. Contract customers report paying an average of $65.06 per month for service, J.D. Power and Associates said. Service-plan options are most important to pre-paid service...

Tags: Wi-Fi, wireless

Blog posts 2005-11-11

Mobile phone service satisfaction declines 10% in 2005

Customer satisfaction among wireless phone users declined 10% in 2005 compared to 2004 survey by J.D. Power and Associates. Customer desire to switch carriers increased 5% over 2004.

Tags: Cellular phones, WIRELESS, mobile phone, mobile marketing

Blog posts 2005-09-09