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ZDNet Dictionary Definition
- IVR
- Interactive Voice Response An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ...
- Full IVR Definition >>
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- Integrated Notification System (IVR) 7.5.3 (Windows)
- INS is highly configurable IVR Interactive Voice Response software designed to send messages through your computer and let your computer handle incoming calls. It allows you to send messages to pagers, mobile phones SMS, fax machines, as voice file or as e-mail. At the same time you can configure the...
- Software downloads 2009-10-25
- StrikeIron IVR Voice Notification Dashboard 1.0 (Windows)
- This interactive dashboard application enables the sending of text-to-voice computerized messages or .wav files to anything with a phone number, including mobile devices, VOIP (Skype/Vonage), and land-lines. The application also enables mass/batch capabilities to send voice messages to a file of telephone numbers, as well as enabling the maintaining of...
- Software downloads 2009-08-10
- Integrated Notification System (IVR) 7.5.0 (Windows)
- INS is highly configurable IVR Interactive Voice Response software designed to send messages through your computer and let your computer handle incoming calls. It allows you to send messages to pagers, mobile phones SMS, fax machines, as voice file or as e-mail. At the same time you can configure the...
- Software downloads 2009-08-08
- Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
- In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every customer call: the interactive voice response IVR system. Improving the caller experience in your IVR system is a highly visible and high-impact way to...
- White papers 2009-04-01
- SwitchVox 4.0: A Lesson in How Voice 2.0 Can Transform the SMB
- Digium introduced a new version of it's Asterisk-based, IP PBX, SwitchVox today. The new release is a great example of the kinds of features that Voice 2.0 makes avaqilable to even the smallest organizations. Through mashups and application integrations, SMBs gain screen pops with mapping and weather infomration, presence status,...
- Blog posts 2009-02-02
- How ROI Analysis of Your IVR Project Can See You Through the Economic Downturn
- Sustaining profitability during an economic downturn is always challenging, but not necessarily impossible. Often businesses will react by cutting costs in customer service because it is usually perceived as a non-revenue generating department. However, when companies cut costs in customer service, they may lose loyal clients when they are most...
- White papers 2009-01-01
- A framework for evaluating the True Cost of Ownership of an IVR solution
- Want to deliver a superior caller experience while lowering costs? Businesses looking to upgrade their Interactive Voice Response IVR system face investments in a number of areas. When evaluating financial benefits of a proposed IVR solution, it is critical to account for all costs and benefits. This includes costs...
- White papers 2008-11-01
- 2Dial 1.21 (001) beta (Mobile)
- With 2dial, you can define a "profile" for every number of an IVR system you call.You can have 2dial popup automatically when the IVR answers, and show you a screen of 12 buttons. You can assign each button to a command, and pre-program it with a name, an icon, and...
- Software downloads 2008-10-22
- Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience
- Firstsource Solutions wanted to provide them with an Interactive Voice Response IVR system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server MPS 500, Firstsource was able to implement an advanced IVR solution that delivered a more...
- Case studies 2008-09-17
- A Success in Business Intelligence
- For many years, Interactive Voice Response IVR technology has been used as a solution to resolve routine customer service tasks. IVR systems siphon more complex customer service calls to live agents, saving significant cost. Due to the complexity of the processes needed to extract data, users often faced a lengthy...
- Case studies 2008-09-08
- Videoconferencing, Video Mail, IVR and Mobile Services Provided by iPBX Technology
- Private Branch Exchange PBX systems have traditionally connected private enterprises to the Public Switched Telephone Network PSTN using circuit-switched communications. iPBX or IP PBX systems, which use the Internet Protocol IP to carry calls over packet-switched networks, have become increasingly popular in recent years. iPBXs account for a significant majority...
- White papers 2008-04-16
- MAX IVR Studio 3.0.0.3 (Windows)
- MAX IVR Studio Features: Call key select menus and ability for caller to enter numbers data entry; Unlimited selectable out-going messages and menus; Fully programmable setup with examples; Call transfer subject to your company PBX features; Call simulator is included so you can test your system off-line; Extended message play...
- Software downloads 2008-04-08
- Ringing SmartDraw for Customer Service Call Diagrams
- California-based OutsourceIT develops solutions to improve process management and workflow. The company specializes in Interactive Voice Response IVR systems, which allow live callers to interact with a database of set options and prompts, explained Jeff Lowenstein, CEO. They were looking for a flowchart program to help them create a diagram...
- Case studies 2008-02-13
- UCCXD - Cisco Contact Center Express/Unified IP IVR Deployment v2.0
- View Available Dates and LocationsIn this hands-on Authorized Cisco course, you will gain the knowledge and skills needed to deploy the Cisco IP Contact Center Express product, including deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting, and...
- Training 2008-01-01
- UK Airport Handles More Calls With Self-Service Automation Through IVR
- Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...
- Case studies 2007-12-18
- CT Developer Studio 2.0 (Windows)
- CT Developer Studio 2 is a Windows software that helps you quickly implement a professional voice response system into your business. Developing IVR solutions is easy with Visual IVR Script Designer and the many ready-to-use samples supplied with the product. Several demonstration templates and ready-to-use IVR systems, including a...
- Software downloads 2007-12-17
- BlueNote Networks adds key voice functionalities to Session Suite
- Enterprise interactive communications solutions provider BlueNote Networks is set to offer two new Web Services to its SessionSuite Web services offering. Available at the end of this month, the addition of two new Web Services - the Outbound Notification Solution Framework (ON-SF) and the Session ...
- Blog posts 2007-12-12
- IVRPhone - IVR 1.0.1 (Windows)
- IVRPhone - Interactive Voice Response software which works on dialup modems. IVR, Answering Machine, Automatic Voice Messaging, Telephone. IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application...
- Software downloads 2007-12-04
- Leading Mobile Operator Revolutionises Customer Services With IVR
- Orange Spain wanted to increase the quality and convenience of services for customers, while reducing its operating costs. They aimed to achieve this by automating responses to common customer queries and streamlining access to information and services. They also wanted to free customer service agents from routine call answering and...
- Case studies 2007-11-01
- Voicent IVR Studio 1.0 (Windows)
- Voicent IVR Studio is designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues. Based on internet standard, Voicent IVR Studio is open and extensible, and it...
- Software downloads 2007-10-01
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