ivr Resources

ZDNet Dictionary Definition

IVR: Interactive Voice Response An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ...; Full IVR Definition >>

ZDNet Resources

Videoconferencing, Video Mail, IVR and Mobile Services Provided by iPBX Technology: Private Branch Exchange PBX systems have traditionally connected private enterprises to the Public Switched Telephone Network PSTN using circuit-switched communications. iPBX or IP PBX systems, which use the Internet Protocol IP to carry calls over packet-switched networks, have become increasingly popular in recent years. iPBXs account for a significant majority...; Tags: Mobile, IP, IVR, Video, PBX, Surf Communication Solutions, Telephony, VOIP, Interactive Voice Response (IVR), Networking, Telecommunications; White papers 2008-04-16
MAX IVR Studio (exe): MAX IVR Studio Features: Call key select menus and ability for caller to enter numbers data entry; Unlimited selectable out-going messages and menus; Fully programmable setup with examples; Call transfer subject to your company PBX features; Call simulator is included so you can test your system off-line; Extended message play...; Tags: Broadcasting, IVR, WAV, GSM, MAIN Telecom, Interactive Voice Response (IVR), Cellular Phones, Consumer Electronics, Personal Technology; Software downloads 2008-04-08
PrettyMay Call Center for Skype (exe): PrettyMay Call Center for Skype PMCCS is a 100% software-based call center solution for Skype. It allows small or medium businesses sized to quickly and affordably implement a Skype PBXaka PABX system with auto-attendant, interactive voice response IVR, extension transferring, call recording, personalized voicemail capabilities - and a lot more...; Tags: Call-center, Skype Technologies S.A., IVR, Interactive Voice Response (IVR), Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Software downloads 2008-01-17
UCCXD - Cisco Contact Center Express/Unified IP IVR Deployment: View Available Dates and LocationsIn this hands-on Authorized Cisco course, you will gain the knowledge and skills needed to deploy the Cisco IP Contact Center Express product, including deployment of IP IVR and IP ICD as a contact center solution. Tasks include planning, installation, configuration, troubleshooting, and...; Tags: Global Knowledge Network Inc., Pod, Agent, Contact Center, IP, IVR, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Training 2008-01-01
UK Airport Handles More Calls With Self-Service Automation Through IVR: Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...; Tags: Nortel Networks Corp., IVR, Automation, Interactive Voice Response (IVR), Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software; Case studies 2007-12-18

BlueNote Networks adds key voice functionalities to Session Suite: Enterprise interactive communications solutions provider BlueNote Networks is set to offer two new Web Services to its SessionSuite Web services offering. Available at the end of this month, the addition of two new Web Services - the Outbound Notification Solution Framework (ON-SF) and the Session ...; Tags: Web, Application, Web Service, IVR, BlueNote Networks, Interactive Voice Response (IVR), Web Services, Channel Management, Enterprise Software, Software, Marketing, Russell Shaw; Blog posts 2007-12-12
IVRPhone - IVR (exe): IVRPhone - Interactive Voice Response software which works on dialup modems. IVR, Answering Machine, Automatic Voice Messaging, Telephone. IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application...; Tags: Application, IVR, IVRPhone, Interactive Voice Response (IVR), Modems, Hardware, Components; Software downloads 2007-12-04
Leading Mobile Operator Revolutionises Customer Services With IVR: Orange Spain wanted to increase the quality and convenience of services for customers, while reducing its operating costs. They aimed to achieve this by automating responses to common customer queries and streamlining access to information and services. They also wanted to free customer service agents from routine call answering and...; Tags: Mobile, Nortel Networks Corp., IVR, Interactive Voice Response (IVR); Case studies 2007-11-01
Xtend IVR Developer Edition (exe): Xtend IVR is a Rapid Application Development toolkit for implementing Interactive Voice Response Systems quickly and easily. The easy-to-learn scripting language, integrated debugging environment, variable view, single step mode, online help, syntax coloring editor and simulated on-screen phone enable you to quickly develop, test and demo IVR applications. The included...; Tags: IVR, Xtend IVR, Interactive Voice Response (IVR); Software downloads 2007-06-28
A Number to text Dll (zip): Can be used in accounting any where involve statement of number. Build in aware of 64 bits. Cross-platform. Where there is a high demand for converting float data and datetime to textual presentation. You can find its application in many different actual situations such as declaring bank amount, tax amount,...; Tags: Fact, IVR, Interactive Voice Response (IVR); Software downloads 2007-03-27
CES: Digit Wireless' Fastap could revolutionize text messaging with regular cell phones: Here at the Consumer Electronics Show in Las Vegas, Digit Wireless, was one of the honorees in the 2007 CES Innovations Awards in the category of Wireless Communications. The company has come up with a very innovative approach to giving users of garden variety flip phone designs access every letter...; Tags: Consumer Electronics Show, Phone, Text Messaging, Cell Phone, IVR, Wireless, David Berlind; Blog posts 2007-01-12
Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank: Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response IVR as a common interface. The bank deployed Nortel for its solution and implemented Nortel Voice Processing Series. The new phone answering system has exceeded Lloyds...; Tags: Customer Service, Phone, Nortel Networks Corp., IVR, IVR Technology, Interactive Voice Response (IVR); Case studies 2007-01-05
Nortel Network Case Study: Guy's and St Thomas' NHS Foundation Trust: One of the largest National Health Service Trusts in the UK, Guy's and St Thomas' comprises two teaching hospitals: 8,000 staff provide emergency and specialist treatment to 750,000 patients a year. Five million people call Guy's and St Thomas' every year. With 7,398 telephone extensions, it was a high priority...; Tags: Network, Nortel Networks Corp., IVR, Interactive Voice Response (IVR), Telecom & Utilities, Telecommunications; Case studies 2007-01-01
Orasi IVR (exe): Orasi IVR is a software based IVR support VoIP protocol. It utilizes host server processors and resources. It doesn't need separate DSP as found in telephony boards. Orasi IVR employing mature H323 as VoIP protocol will give much compatibility between other hardware and hardware independent. Features Use H323 protocol with...; Tags: Server, IVR, Orasi IVR, Interactive Voice Response (IVR), Corporate Governance, Telecommunications, Business Operations, Corporate Law; Software downloads 2006-09-22
Driving New Revenue Opportunities With Converged Services: Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi is a large and fast growing Australian home entertainment product retailer focused on "Cheapest prices, best brands" with a huge range of products. Rapid national expansion and increased business communication requirements highlighted the need for...; Tags: Computer Telephony Integration, Revenue Opportunity, Nortel Networks Corp., IVR, Interactive Voice Response (IVR), Telephony, Telecommunications, Networking; Case studies 2006-08-14
IT Customer Service: A lot of people complain about the arrogance of IT people and our general failure to understand either the customer or the business. So what happens when IT is the business? or, at least, where IT has a clear role on the customer service delivery side? Well it depends first...; Tags: data processing, utilisation; Blog posts 2006-06-01
Interactive Voice Response Consolidation (IVR) Strategies Featuring the HP OpenCall Media Platform: Consolidating multiple, disparate legacy Interactive Voice Response systems into a unified, standards-based IVR platform offers service providers the dramatically enhanced performance, simplified infrastructure management, and continuing cost savings needed to increase business agility and successfully compete in today's dynamic services marketplace. The HP OpenCall Media Platform provides a mature, field-proven...; Tags: Strategy, Hewlett-Packard Co., Consolidation, IVR, HP OpenCall Media Platform, Interactive Voice Response (IVR); White papers 2006-06-01
Blue Star Ferries Sets Sail for Success With IBM Voice Response Solution: Blue Star Ferries, part of the Attica Group of shipping companies, is one of the largest ferry operators in Greece. Headquartered in Athens, Blue Star employs 606 people and averages ?130 million in revenues annually. Blue Star wanted to manage seasonal peaks in call-centre workload, while providing unrivalled customer service....; Tags: IVR, IBM Corp., Interactive Voice Response (IVR); Case studies 2006-05-04
Trends in Enterprise Communication requirements: The role of CIOs and IT/telecom managers is to map technology to their organization's objectives and priorities. They expect communications systems to help them meet the broader business challenges, and ultimately to deliver a competitive advantage to their organization. This article examines key business challenges including globalization, low-cost competition, and...; Tags: Mobility, IVR, Re-engineering, Alcatel, Interactive Voice Response (IVR), Organizational Structure, Globalization, Human Resources, Strategy, Management; White papers 2006-02-14
ISDN Answering Machine (zip): Highly flexible IVR program for accepting and routing phone calls. It can be used from an ordinary answering machine to the highly advanced IVR system. It supports menu selections, countless submenus, call transferring, deflecting, recording. It also works on passive ISDN cards that don't support DTMF signals recognition.; Tags: IVR, ISDN, Interactive Voice Response (IVR), Broadband Internet, Telecommunications; Software downloads 2006-02-01