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	<title><![CDATA[itso Resources | ZDNet]]></title>
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		<title><![CDATA[Planning and Implementation of IT Service Optimization at the Law School Admission Council (LSAC)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971299]]></link>
		<description><![CDATA[In reviewing ways to leverage best practices to improve service delivery, LSAC discovered that TeamQuest IT Service Optimization ITSO was a good entry-point methodology to position LSAC for the longer-term goal of implementing IT Infrastructure Library ITIL in the enterprise. ITSO follows a logical process of planning and provisioning for...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 15 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/law+school.html"><![CDATA[Law School]]></category>
		<category domain="http://updates.zdnet.com/tags/optimization.html"><![CDATA[Optimization]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/teamquest+corp..html"><![CDATA[TeamQuest Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/itso.html"><![CDATA[ITSO]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
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