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How IT Governance Drives Improved Performance

This research project was funded by the generous support of CA, the world's largest independent IT management software company. This paper identifies IT governance practices that predict top levels of performance. However, IT organizations should weigh this study among other sources of guidance when considering IT governance initiatives. For many...

Tags: IT Governance, Performance, Information Technology, ITPI, Strategy, Management

White papers 2009-02-25

Additional Resources

Metrics That Matter: Uncovering KPIs That Get Results

High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute ITPI. Other organizations can achieve better performances replicating the practices found in the high performers: they have built a culture of change management and a culture of causality...

Tags: KPI, Tripwire, Change Management, Performance Management, Policies And Procedures, Leadership, Tools & Techniques, Management, Human Resources, Workforce Management

Webcasts 2009-01-01

IT Service Management Metrics Metrics That Matter: Four Key Benchmarks for Improving IT Performance

Does one think great IT performance is achieved through luck or chance? One can bet real money it's not! High performing organizations have figured out which processes and controls really help them achieve their operational effectiveness and efficiency objectives. They have integrated those processes and controls into how they manage...

Tags: Information Technology, IT Service Management, Tripwire, Strategy, Management

White papers 2008-09-11

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance

High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Process Institute ITPI. They operate on specific controls and measurements that prove significant to overall IT performance. Other organizations can also achieve better service management by replicating the practices of...

Tags: Information Technology, IT Service Management, Tripwire, Strategy, Management

White papers 2008-09-10

Controls pay for themselves

I had a fascinating conversation Friday with Gene Kim, CTO of Tripwire and lead researcher of the IT Process Institute “IT Controls Benchmark Survey”.   Gene has been working on this survey for years and the report is finally available.  The purpose was to demonstrate the impact of implementing COBIT...

Tags: performer

Blog posts 2006-08-28