Did you mean
ITIL change management (5 results)
Sponsored White Papers, Webcasts, and Downloads
ZDNet Dictionary Definition
- ITIL
- (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the...
- Full ITIL Definition >>
ZDNet Resources
- sort by:
- Relevance
- Date
- Popularity
- ITIL's influence extends beyond IT operations to enhance SOA, portfolio management and change management
- ITIL, in effect, is fostering cultural and behavioral change inside of IT departments, which also has a direct bearing on general business transformation and the ability of enterprises to innovate and compete writ large. by Dana Gardner
- Blog posts 2008-06-24
- Interview: Dan Rueckert of HP consulting digs into ITIL's role in accelerating SOA, IT service management
- Dan Rueckert, worldwide practice director for both the service management and security practices in HP's Consulting and Integration group, explains in an interview the direct and significant ancillary payoffs from ITIL adoption -- from establishing an IT service lifecycle to defining an overall IT service strategy. by Dana Gardner
- Blog posts 2008-06-20
- Defining and Valuing IT Services
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsIT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may...
- Training 2008-06-01
- Measuring and Justifying IT Services
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsLearn how to avoid IT project failure by measuring and justifying the right projects for your IT service strategy. In this course, you will learn...
- Training 2008-06-01
- Build your ITIL configuration management system using scope, span, and granularity
- Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration Management provides a detailed, jargon-free look at how to determine what data should go in your configuration management database CMDB.Viewing...
- Book chapters 2008-04-25
- ITIL® v2-to-v3 Service Manager Certification Bridge Exam Prep Boot Camp
- Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsThis Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, ...
- Training 2008-04-01
- Hotwire on behalf of Axios Systems
- ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version, the majority are unsure as to how, or even if, it will affect them. V3 has prompted IT organisations to...
- White papers 2008-03-05
- Nexaweb Advance takes RIA value to the enterprise application modernization imperative
- There are so many good reasons to modernize legacy and 3GL/4GL applications that enterprises are moving wholesale to modernization activities, changing entire classes of applications, and aligning them with SOA, SaaS, data center consolidation, ITIL, and energy-conservation/green initiatives. Oh, and modernization allows you to gracefully get out...
- Blog posts 2008-03-03
- The ITIL Imperative: Accelerate from Strategy to Value in '08
- As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find. Listen to this...
- Webcasts 2008-01-24
- ITIL® Practitioner: Release and Control Management
- View Available Dates and Locations In this course, you'll focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will...
- Training 2008-01-01
- ITIL® v3 Foundation Certification Boot Camp
- View Available Dates and Locations This hands-on training program for IT Infrastructure Library ITIL Foundation certification introduces you to the fundamentals of IT Service Management ITSM as described in ITIL Version 3 (ITIL v3). This course will help you prepare for the certification exam and acquire...
- Training 2008-01-01
- ITIL® Service Manager Certification Boot Camp
- View Available Dates and Locations Delve into the detailed process descriptions, practical implementation and improvement issues, and organizational challenges of smooth IT Service Management and Delivery in a practical, case study-oriented setting. This intensive course is designed to help IT Service Managers gain a deeper ...
- Training 2008-01-01
- ITIL® Practitioner: Support and Restore Management
- View Available Dates and LocationsThis ITIL Practitioner training course focuses on the ITIL processes of Incident Management, Problem Management, and Service Desk functions. Learn to optimize the quality of service by applying the ITIL best practices, and learn to more effectively respond to incidents and problems as...
- Training 2008-01-01
- ITIL® v2 Foundation Certification Boot Camp
- View Available Dates and Locations This ITIL Foundation Course is an award-winning and EXIN-accredited course comprised of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16-hour long modularized Self-Paced e-Learning course introduces you to the concepts of IT...
- Training 2008-01-01
- ITIL® Practitioner: Agree and Define Management
- View Available Dates and Locations In this course, you'll focus on implementing and managing the Agree and Define processes and functions for achieving control and stability within an IT infrastructure. You'll explore the processes of Service Level Management and Financial Management with our experts in class,...
- Training 2008-01-01
- ITIL? v2-to-v3 Foundation Certification Bridge
- View Available Dates and Locations Discover and examine the key differences and benefits of the changes in ITIL v3 in this one-day course. Focusing on the new service lifecycle approach to implementing new and changed services, you'll address key new concepts, functions, processes, and changes to...
- Training 2008-01-01
- Richmond SupportDesk (exe)
- Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces. Service desk operators workload is reduced through self service knowledge base articles and defined, structured...
- Software downloads 2007-12-21
- HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
- Who says learning about IT Service Management SM can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.
- Webcasts 2007-12-01
- Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
- How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continuous quality improvements. The best practices embodied in the Information Technology Infrastructure Library ITIL help to align IT with business requirements, automate IT processes...
- Webcasts 2007-11-08
- DHS Is Transforming Its IT Environment to Improve Services and Reduce Costs
- The Department of Human Services DHS is Victoria's largest government agency, employing more than 11,500 people dedicated to serving the public. In 2005, DHS Information Services Branch decided to implement a service delivery model based on adopting the ITIL framework to help improve services to its DHS customers and to...
- Case studies 2007-11-01
- << Previous
- page 1 of 30
- Next >>
Essential Topics 
Midsize Business Center
Content Types
- Blog posts (33 results)
- Book chapters (2 results)
- Case studies (126 results)
- Discussion threads (16 results)
- Download resources (3 results)
- Presentations (1 results)
- Resource centers (1 results)
- Software downloads (4 results)
- Training (10 results)
- Webcasts (71 results)
- White papers (317 results)
Refining Tags
- It Services (519 results)
- Business Operations (379 results)
- Process Improvement (363 results)
- Quality (363 results)
- Information Technology (262 results)
- Management (206 results)
- Strategy (176 results)
- It service Management (172 results)
- It Operations (115 results)
- Service Level Management (86 results)
- It Management (73 results)
- Hewlett-Packard Co. (67 results)
- Service Management (47 results)
- BMC Software Inc. (47 results)
- Finance (45 results)
- Tools & Techniques (36 results)
- Change Management (32 results)
- CMDB (32 results)
- Software (32 results)
- Best Practice (26 results)
- Help Desk (26 results)
- Computer Associates International Inc. (26 results)
- Financial Accounting (25 results)
- Service Desk (25 results)
- Enterprise Software (23 results)
- SOA (22 results)
- Utility Computing (21 results)
- Human Resources (21 results)
- Jupitermedia Corp. (20 results)
- Government (20 results)
- Hardware (17 results)
- IBM Corp. (17 results)
- Operational Planning (16 results)
- HP OpenView (16 results)
- Business Service Management (15 results)
- Regulatory Compliance (14 results)
- Nextslm.org (14 results)
- IT Infrastructure (14 results)
- Dana Gardner (13 results)
- Sarbanes-Oxley (13 results)
- Regulations (13 results)
- Call Centers (13 results)
- Software Development (12 results)
- Policies And Procedures (12 results)
- Asset Management (12 results)
- Chris Jablonski (12 results)
- Sarbanes-Oxley Act (11 results)
- Mercury Interactive Corp. (11 results)
- Configuration Management (11 results)
- Storage (11 results)
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- FREE Economist Report available at the Collaboration Resource Center.
-
"Collaboration: Transforming the Way Business Works", a new study from the Economist Intelligence Unit. Find this informative report along with free videos podcasts and more, availibe courtesy of Cisco.
- Sign in now to download!
- Which solar technology will survive?
-
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
- Watch the video >>
- View exclusive resources for Intel Premier IT Professionals
-
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
- Sign-up free and access best practices resources >>
- BNET Industries
- Check out BNET's newest resource for managers and executives. Need to do research on your competitors? Don't have time to read every trade pub? BNET Industries is the new source for daily news, insights, and research on 11 major industries and 9,000 public companies.
-
- The technology industry from a different angle
-
- See what's hot in the auto industry
-
- Stay on top of the energy industry
