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ITIL change management (4 results)
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ZDNet Dictionary Definition
- ITIL
- (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the...
- Full ITIL Definition >>
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- Forrester's Randy Heffner: only one percent turned off by SOA so far
- Nailed ItGreat article, providing reassurance that SOA is very much alive and kicking and underscoring the notion that SOA exists at a strategic business level. With regard to approaching SOA from a "service portfolio management" perspective, I'd like to add that ITIL can really help set a nice foundation for...
- Discussion threads 2009-09-14
- ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
- The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...
- White papers 2009-09-01
- ITIL 3 leads way in helping IT transform into mature business units
- The "reset economy" has moved the business and operations maturity process of IT from "nice to have" to "must have," if costs are going to be cut without undermining operational integrity. by Dana Gardner
- Blog posts 2009-08-23
- BC Call Center 3.6 (Windows)
- The BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call ownership and assignments, statistical and call...
- Software downloads 2009-08-01
- Like ITIL, but for managing greenhouse emissions
- Remember how the Information Technology Infrastructure Library ITIL transformed the management of IT projects and maintenance? Well, the British Standards Institute has now come up with a specification that provides guidepoints for improving energy efficiency. The framework is called BS EN 16001, and it offers tips for how to write...
- Blog posts 2009-07-08
- PalmGreetings.com CardBrowser 1.0 (Mobile)
- PalmGreetings.com is the world's first & only e-card service for Palmtops & Handheld devices and soon WAP phones, besides the regular support for desktop PCs and browsers. It?s a community now happening where you & me will be able to send/receive greeting cards to anyone, from anywhere and anytime. That?s...
- Software downloads 2009-07-08
- ITIL® Service Catalog
- View Available Dates and LocationsIn this course, you will learn the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices. You will cover the overall concepts, policies, requirements, and planning required for a successful Service...
- Training 2009-07-01
- HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
- ZithaKlinik wanted a reliable IT Service Management ITSM platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management ITOP project. Exigo Consulting conducted an in-depth IT Infrastructure Library ITIL maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed...
- Case studies 2009-07-01
- HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
- Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business travelers, which enables them to book and manage their own itineraries. Carlson Wagonlit wanted to standardize and improve enterprise support processes....
- Case studies 2009-07-01
- Five reasons why ITIL implementations fail [video]
- Lots of organizations are jumping on the bandwagon of ITIL hoping to improve the management and efficiency of their IT departments. Unfortunately, many are ill-prepared to deal with the challenges of implementing ITIL. In this episode of Sanity Savers for IT executives Jason Hiner discusses five real-world...
- Blog posts 2009-06-15
- Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action
- Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational effectiveness. Alert Management can help companies combat the pressures of business initiatives by accurately and efficiently targeting and delivering critical service delivery and...
- Webcasts 2009-06-11
- Tough Love: When IT Security Hurts Your Business
- As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business. One solution that seems to work is to engage more with the business and devolve some security functions into day-to-day operations. Service Management concepts, like...
- White papers 2009-05-20
- SysAid Help Desk and Asset Management 6.0 (Windows)
- SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully...
- Software downloads 2009-05-08
- ITIL V3 and Information Security
- This paper discusses the role and importance to the business of effective Information Security Management ISM, how it is supported by an extensive family of global standards and the way these harmonize with ITIL. The intended readership is business and IT managers familiar with or interested in ITIL. The paper...
- White papers 2009-05-01
- Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
- Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to address two challenges. Firstly, the aim was to manage its IT environment more effectively to better serve the...
- Case studies 2009-04-24
- Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
- The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team needed to ensure they were delivering what the business needed and then be able to better demonstrate...
- Case studies 2009-04-20
- What's New in BMC Service Management Process Model 7.5
- BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to bridge the gap between ITIL theory and the service management applications. The attendee will see how one can...
- Webcasts 2009-04-15
- New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
- InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol IP network. InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library ITIL and offer customers improved service...
- Case studies 2009-04-01
- Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
- When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems IS organization. Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely...
- Case studies 2009-04-01
- Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
- When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems IS organization. It needed to Implement ITIL/ITSM-based framework for technology services in timely and...
- Case studies 2009-04-01
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