itil v3

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Putting ITIL V3 to Work With Business Service Management

ITIL v3's new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. In concert with ITIL, Business Service Management solutions provide the visibility and control needed to manage IT from a business perspective. The presenters will discuss industry...

Tags: Business Service, Business Service Management, ITIL V3, ITIL, Process Improvement, It Services, Quality, Business Operations

Webcasts 2009-01-01

Survey says: Aligning IT operations with business goals increases agility, cuts costs

Survey says: Aligning IT operations with business goals increases agility, cuts costsjust add ITIL v3 + flexible softwareThe majority of the battle is getting the business and the IT organization on board and on the same page. Then it is up to the people to select and adopt processes (might...

Tags: ITIL, Process improvement, IT Services, Aligning IT, business goal, ITIL v3, Survey Says, survey, Service-now.com

Discussion threads 2008-08-15

ITIL V3 Improves Information Security Management

IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL IT Infrastructure Library is a best practices framework that helps businesses aligns their IT services with their business objectives. The ITIL V3 framework is the newest version of ITIL...

Tags: Information Security, Information Technology, ITIL V3, ITIL V3 Framework, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management

White papers 2008-07-09

IT Service Management enters new productivity era with pending arrival of ITIL v3

IT Service Management enters new productivity era with pending arrival of ITIL v3ITIL V3 Service Operation - Free Guidelines PDF ReportDana, Since the three months have passed of the release of ITIL V3 there is still much debate about whether ITIL V3 has pushed ITIL practitioners into the 'productivity era'....

Tags: Process improvement, IT Services, information technology, IT Service Management, ITIL, ITIL v3

Discussion threads 2007-09-10

Business Service Management Puts You Ahead of the ITIL V3 Curve

With the release of IT Infrastructure Library ITIL version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to integrate IT with the business. The distinction between IT and the...

Tags: Information Technology, Business Service, Business Service Management, ITIL V3, BSM, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2007-08-23

Additional Resources

Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit

This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...

Tags: Benefit, Best Practice, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management

White papers 2009-10-15

Cross-Reference ITIL V3 and MOF 4.0

IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library ITIL. At the highest level, both frameworks follow a lifecycle approach, but...

Tags: Information Technology, Lifecycle, TSO, IT Organization, MOF, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2009-09-01

TOGAF 9 and ITIL V3

This paper describes the development of TOGAF The Open Group Architecture Framework and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. The development of information systems in large organizations, and in multipart supply-and-demand chains, has...

Tags: Model, Best Practice, TSO, Best Practice Model, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2009-09-01

How do we measure high availability?

Over the past 2 months, I've seen an increase in the number of end user inquiries regarding high availability and almost more importantly, how to measure high availability HA. HA means something different depending on whom you're talking with so it's worth a quick definition. I define HA as: ...

Tags: Availability, Information Technology, High Availability, Downtime, High Availability Discussion, Strategy, Management, Stephanie Balaouras

Blog posts 2009-07-01

HP unveils financial planning and analysis solutions designed to both optimize and modernize IT operations

LAS VEGAS -- Hewlett-Packard HP today unveiled its new HP Financial Planning and Analysis (FP&A) solutions, aimed at recession-beleaguered IT executives who need to cut costs, prepare for a service-based future, and run their departments like a business -- all at the same time. FP&A is part...

Tags: Financial Planning, Hewlett-Packard Co., Financial, Information Technology, Analysis, FP&A, Business Leader, Strategy, Management, Dana Gardner

Blog posts 2009-06-16

HP tackles a variety of current IT challenges and advances in free three-day 'virtual conference'

Given the current economic downturn and tightening budgets, frugal is good and free is better. Hewlett-Packard HP is addressing the new IT value era with a series of complimentary international virtual events that will give IT professionals online access to briefings on business and technology trends from HP executives and...

Tags: Hewlett-Packard Co., Information Technology, Participants, Data Centers, Podcasts, Strategy, Storage, Hardware, Data Management, Internet, Management, Dana Gardner

Blog posts 2009-06-03

ITIL V3 and Information Security

This paper discusses the role and importance to the business of effective Information Security Management ISM, how it is supported by an extensive family of global standards and the way these harmonize with ITIL. The intended readership is business and IT managers familiar with or interested in ITIL. The paper...

Tags: Information Security, ITIL, Process Improvement, It Services, Security, Quality, Business Operations

White papers 2009-05-01

Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3

This paper of Step-by-Step Guide to Building a CDMB is an update of the original version, which was published in 2006. With the release of the Information Technology Infrastructure Library ITIL Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. Please...

Tags: Information Technology, CMDB, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2009-02-11

How to Build a Service Catalog

Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends March 31, 2009.View Available Dates and LocationsA Service Catalog describes the services an IT organization provides to the business and how those services are obtained and supported. The backbone of ITIL v3, the...

Tags: Business Operations, Global Knowledge, It Services, ITIL, Process Improvement, Quality

Training 2009-02-01

ITIL V3: Practical Steps to Building a CMDB

The presenter of this webcast will discuss the practical aspects of how to build a CMDB based on ITIL V3 best practices. This how-to information webcast outlines the importance of an accurate and consistent CMDB to operational success, and draws out five simple steps to a successful CMDB implementation.

Tags: CMDB, ITIL, It Services

Webcasts 2008-12-17

Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution

Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove the business value of IT, improve communications with their business counterparts and improve the quality of IT...

Tags: Information Technology, Compuware Corp., Integration, Strategy, ITIL, Management, It Services

White papers 2008-12-01

Enterprise mashups need complexity to create value

Enterprise mashups need complexity to create valueValueNetworks.comHi -- Good commentary. The properties of complexity such as self-organization, emergence, adaptation, relationships and intangibles are critical to the future of mashups and the overall relevance of the IT department. However, today IT and their business customers are not equipped with the language...

Tags: Collaboration, mashup, Enterprise Mashups

Discussion threads 2008-11-20

Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management

Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in development, or available to customers. One wouldn't know the recurring or nonrecurring product costs, the prices, or the sources of...

Tags: Lifecycle Management, Portfolio Management, ITIL, Process Improvement, It Services, Personal Finance, Quality, Business Operations

White papers 2008-11-11

ITIL® v3: Managing Across the Lifecycle

View Available Dates and LocationsThis is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business,...

Tags: Global Knowledge, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management

Training 2008-11-01

Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense

IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library ITIL. Yet while the majority of those organizations are focused on ITIL v2 process adoption, the ITIL Event Management process is not introduced until ITIL v3.

Tags: Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2008-11-01