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- Survey says: Aligning IT operations with business goals increases agility, cuts costs
- Survey says: Aligning IT operations with business goals increases agility, cuts costsjust add ITIL v3 + flexible softwareThe majority of the battle is getting the business and the IT organization on board and on the same page. Then it is up to the people to select and adopt processes (might...
- Tags: ITIL, Process improvement, IT Services, Aligning IT, business goal, ITIL v3, Survey Says, survey, Service-now.com
- Discussion threads 2008-08-15
- IT Service Management enters new productivity era with pending arrival of ITIL v3
- IT Service Management enters new productivity era with pending arrival of ITIL v3ITIL V3 Service Operation - Free Guidelines PDF ReportDana, Since the three months have passed of the release of ITIL V3 there is still much debate about whether ITIL V3 has pushed ITIL practitioners into the 'productivity era'....
- Tags: Process improvement, IT Services, information technology, IT Service Management, ITIL, ITIL v3
- Discussion threads 2007-09-10
- Business Service Management Puts You Ahead of the ITIL V3 Curve
- With the release of IT Infrastructure Library ITIL version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to integrate IT with the business. The distinction between IT and the...
- Tags: Information Technology, Business Service, Business Service Management, ITIL V3, BSM, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-08-23
Additional Resources
- Motorola VE20 - silver (Sprint)
- Just when you thought the Motorola Razr was dead, Moto has brought it back for another round with the Razr VE20 for Sprint. Before you start grumbling about Moto never having anything new--a sentiment we've no doubt shared--we advise you to give this Razr a chance. Sure, the design is...
- Tags: Motorola Inc., Motorola Razr, Motorola VE20, Razr VE20, Sprint Communications, display
- Product reviews 2008-08-17
- Learning Mobile Author (exe)
- Learning Mobile Author allows you to design, author, test and publish mobile content for delivery to mobile phones and PDAs. Download LMA below from the related files library. Author/Publish Online for mobile phones, cell phones, smart phones, podcasting, wireless devices, desktop machines, or any internet device.Author/Publish Stand Alone for J2ME...
- Tags: audio player, phone, microsoft windows mobile, mobile, cell phone, hot lava software, learning mobile author, microsoft windows, operating systems, advertising & promotion, media players, handhelds, telecom & utilities, software, marketing, consumer electronics, personal technology, hardware
- Software downloads 2008-08-06
- What are you using for a helpdesk application?
- What are you using for a helpdesk application?What are you using for a helpdesk application?We use an application called Wonderdesk. It is web based, its not too bad, but the search feature for old helpdesk tickets kind of sucks in that it won't display all the search queries or you...
- Tags: Call centers, help desk, helpdesk application
- Discussion threads 2008-08-05
- Motorola Adventure V750 (Verizon Wireless)
- Despite the naysayers who have predicted the company's demise, Motorola's recent cell phone releases have won high marks. Its inventive Rokr E8 stands as one of the better music phones on the market, its Q9c is a quality smartphone, and its Z9 and W755 are reliable handsets with solid call...
- Tags: Cellular phones, Motorola Inc., Verizon Wireless, V750, Moto
- Product reviews 2008-08-04
- ITIL Expert Qualification: Operational Support and Analysis
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsThis course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services...
- Tags: Analysis, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
- ITIL Expert Qualification: Release, Control, and Validation
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsThis course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of ...
- Tags: Control, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
- ITIL Expert Qualification: Service Offerings and Agreements
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsThis course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services...
- Tags: Agreement, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
- ITIL Expert Qualification: Service Operation
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsIn this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle....
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
- ITIL Expert Qualification: Service Transition
- Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsIn this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle....
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
- Dear Adobe, can we please have a 64-bit Flash player?
- Dear Adobe, can we please have a 64-bit Flash player?nspluginwrapperWorks like a champ. It does the mapping between the 64-bit calls from Firefox and other compatible clients and the library's native 32-bit API.RE: Dear Adobe, can we please have a 64-bit Flash player?That update must have been a typo...
- Tags: Web browsers, Network technology, Kinda, 64-bit, Adobe Systems Inc., Mozilla Firefox, Macromedia Flash Player
- Discussion threads 2008-07-30
- LMA (Learning Mobile Author) (exe)
- Hot Lava Softwares Learning Mobile Author is a mobile content authoring and publishing tool that allows the rapid design, editing and publishing of trackable mobile learning and testing content. Authors/Publishes online for mobile phones,cell phones, smart phones, podcasting, wireless devices, desktop machines, and any Internet device. Authors/Publishes stand alone for...
- Tags: Desktop, Microsoft Windows Mobile, Mobile, Hot Lava Software, Hot Lava Softwares Learning Mobile Author, Microsoft Windows, Operating Systems, Advertising & Promotion, Handhelds, Software, Marketing, Hardware
- Software downloads 2008-07-17
- Firefox 3.1 alpha 1 code freeze is next Monday
- Firefox 3.1 alpha 1 code freeze is next MondayNoScript/XHR?[i]as well as support for cross-site XMLHttpRequests XHR for building stronger web applications and more easily implementing mashups.[/i]NoScript will block that, won't it? Is XHR a security problem?RE: Firefox 3.1 alpha 1 code freeze is next Mondayi like corn.corn for allcorn is...
- Tags: Web browsers, pea, Firefox 3.1 alpha, Firefox 3.1, alpha, Mozilla Firefox, corn
- Discussion threads 2008-07-16
- Critical security alert issued for Tor
- If you use Tor for anonymity/privacy on the Web, you might want to pay attention to this critical security announcement from project leader Roger Dingledine. According to the advisory, a known vulnerability in the Debian GNU/Linux distribution's OpenSSL package could allow an attacker to figure out private...
- Tags: OpenSSL, Security Alert, Tor, Ssl/Tls, Security, Ryan Naraine
- Blog posts 2008-06-27
- Motorola Rokr E8 - black
- We're always pleased when a cell phone for which we've waited a long time to see finally goes on sale. When Motorola introduced its Rokr E8 at CES 2008, we only had a few minutes to play with it, but we were so impressed that we gave it CNET's Best...
- Tags: Telecom & Utilities, Cellular phones, Rokr E8, Motorola ROKR, Motorola Inc.
- Product reviews 2008-06-26
- Mozilla's Download Day - One week on
- Mozilla's Download Day - One week onImage URL is BrokenWhen you click it tries to go tohttp://www.http.com//blogs.zdnet.com/hardware/images/firefox_3_download_day_one_week_on.pngIf you remove the http://www.http.com// it works.As for the artical, one thing I noticed is that if you are using FF2, it wont show FF3 as being an available update (or it didnt last...
- Tags: Web browsers, Image URL, FF3, Download Day, CAD, Mozilla Corp.
- Discussion threads 2008-06-25
- ITIL's influence extends beyond IT operations to enhance SOA, portfolio management and change management
- ITIL, in effect, is fostering cultural and behavioral change inside of IT departments, which also has a direct bearing on general business transformation and the ability of enterprises to innovate and compete writ large. by Dana Gardner
- Tags: Change Management, Hewlett-Packard Co., Information Technology, SOA, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Dana Gardner
- Blog posts 2008-06-24
- The #1 reason IT often fails to deliver value
- The #1 reason IT often fails to deliver valueI can't believe you would try to blame...IT failures on anyone other than IT staff. You sound like someone who isn't man enough to suck it up and take the blame for your own short comings. Blaming top executives for your...
- Tags: Strategy, information technology
- Discussion threads 2008-06-23
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In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
"See how Intel is consolidating down to 8 global data center hubs through the use of consolidation, virtualization and standardization. The initiative is expected to save Intel $1.8B by project completion.
