itil service catalog certification Resources

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ITILÂ® Service Catalog: View Available Dates and LocationsIn this course, you will learn the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices. You will cover the overall concepts, policies, requirements, and planning required for a successful Service...; Tags: ITIL Service Catalog Certification, ITIL, Process Improvement, It Services, Quality, Business Operations; Training 2009-07-01

ITILÂ® v2-to-v3 Foundation Bridge Exam Prep Boot Camp: Instantly save $300 off the standard course price when you register on TechRepublic or ZDNet! Offer ends March 31, 2009.View Available Dates and Locations Discover and examine the key differences and benefits of the changes in ITIL v3 in this one-day course. Focusing on the new service lifecycle...; Tags: Business Operations, Change Management, Global Knowledge, It Services, ITIL, Management, Process Improvement, Quality, Tools & Techniques; Training 2008-01-01

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