itil guidance Resources

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Implementing and Automating ITIL Best Practices With Scriptlogic: ITIL IT Infrastructure Library is the most widely accepted approach to IT service management in the world. ITIL guidance allows both large and small companies to exploit recognized best practices across the IT organization, thereby helping align IT with business objectives and drive IT operational improvements. ScriptLogic's software solutions help...; Tags: Information Technology, ScriptLogic Corp., ITIL Guidance, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-09-07

Additional Resources

What is the "product transition" Apple alluded to?: During Apple's Q3 2008 Earnings conference call with analysts, Apple's Peter Oppenheimer CFO and Tim Cooke COO both mentioned a "product transition" that Apple is preparing for that will cut profit margins to help shut out rivals. Both executives punted on several analyst questions for more "color"...; Tags: Apple MacBook, Apple Inc., Product Transition, iTablet, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady; Blog posts 2008-07-23
VMWare looks ahead at Microsoft, year-end financials and morale: updated: VMWare, whose recent headlines have included an ousted CEO and a re-pricing of its employee stock options, reported second-quarter earnings of $92 million, or 23 cents per share, up from $52 million, or 16 cents per share, for the same quarter a year ago. Revenues were $456 million, an...; Tags: Revenue, VMware Inc., Microsoft Corp., Operational Accounting, Finance, Sam Diaz; Blog posts 2008-07-22
Apple hints at lower prices as iPod, notebook refresh on tap: Amid all the chatter about Apple's fiscal third quarter results, which were strong, most concerns about the future revolve around two words: Gross margins. The big takeaway for technology buyers: Those lower margins hint at cheaper iPods and notebooks in the not-to-distant future. Following Apple's typical strong...; Tags: Notebook, Apple iPod, Apple MacBook, Apple Inc., Peter Oppenheimer, September, Digital Music, Digital Media, Personal Technology, Consumer Electronics, Larry Dignan; Blog posts 2008-07-22
Apple Q3 2008 earnings: revenue up 38%; Mac shipments up 41% (updated): Apple announced their fiscal third quarter 2008 financial results today in a conference call with analysts. A press release and a re-broadcast of the audio webcast is available on Apple's investor relations Web site and you can subscribe to the Apple Quarterly Earnings Call podcast in iTunes. ...; Tags: Revenue, Apple Macintosh, Apple Inc., Earnings, Sales Strategy, Desktops, Operational Accounting, Financial Accounting, Digital Music, Digital Media, Sales, Hardware, Finance, Personal Technology, Consumer Electronics, Jason D. O\'Grady; Blog posts 2008-07-21

News to know: Amazon S3 outage; iPhone 3G; SOA debugging; Microsoft: Notable headlines: Michael Krigsman: Amazon S3: 'Elevated error rates'. Techmeme GigaOm: S3 Outage Highlights Fragility of Web Services Dana Blankenhorn: Do open source applications take security seriously? Dancho Danchev: Spam coming from free email providers increasing ...; Tags: Apple iPhone, S3 Inc., Larry Dignan, Apple Inc., SOA, Amazon.com Inc., Apple iPhone 3G, Microsoft Corp., Outage, 3G, Service-Oriented Architecture (SOA), Sales Strategy, Open Source, Cellular Phones, Consumer Electronics, Personal Technology, Web Services, Enterprise Software, Software, Sales; Blog posts 2008-07-21
Weekend Gadget Guidance: Benchmark your PC, free: Free application PC Wizard is a portable tool that analyzes and benchmarks your Windows PC. On the simple side, the 'Wiz gives you an in-depth look at your hardware and system specs. But for power users like those on ZDNet, PC Wizard's neat features -- such as...; Tags: PC, Tool, Desktops, Productivity, Hardware, Andrew Nusca; Blog posts 2008-07-18
Microsoft's search ambitions are its Vietnam: Is Microsoft fighting an unwinnable war with its online business and search obsession? It's a valid question and one that needs to be asked. At some point you have to wonder if Microsoft's Google envy is its Vietnam. As Mary Jo Foley noted Microsoft's answer to its...; Tags: Business, Microsoft Corp., Investment, Finance, Larry Dignan; Blog posts 2008-07-18
IBM: Big Blue beats expectations; raises full year guidance: updated: IBM, a bellweather that analysts have been watching as an indicator of the tech industry's economic health in the U.S., reported second quarter earnings of $2.8 billion, or $1.98 a share, an increase of 28 percent over the same quarter a year ago. Revenue was $26.8 billion, a 13...; Tags: Revenue, IBM Corp., Operational Accounting, Finance, Sam Diaz; Blog posts 2008-07-17
eBay beats expectations; calls PayPal a "gem" and Skype a "killer" app: Updated: eBay reported second quarter earnings today, beating Wall Street's expectations with revenues of $2.2 billion, up 20 percent from the second quarter of 2007. It reported non-GAAP profits of $568 million, or 43 cents per share. GAAP profits were $460 million, or 35 cents per share. Wall Street...; Tags: Revenue, Skype Technologies S.A., Quarter, PayPal, eBay Inc., GAAP, Operational Accounting, Financial Accounting, Finance, Sam Diaz; Blog posts 2008-07-16
New hybrid delivery security architecture: Secure Computing's Ken Rutsky tells how to integrate Software-as-a-Service SaaS, virtualization and appliance security offerings to let users get exactly what they want. “In the past, CIOs deployed their own self-contained application architectures on their own servers and storage systems. This old model is giving way to a hybrid...; Tags: Appliance, Software, Software-as-a-service, Platform, Information Technology, Advantage, Hardware, Model, Service, Architecture, Organization, Delivery Security Architecture, IT Security Professional, Delivery Platform, Software As A Service (SaaS), Tools & Techniques, Cloud Computing, Security, Emerging Technologies, Management, CIO, SaaS, virtualization, IT appliances, service delivery, IT management, Ken Rutsky, Secure Computing; News items 2008-07-16
Beta version of Hello, Android book is out: Ever since Google and other members of the Open Handset Alliance announced the Android platform last November, I've been working on a book to help developers write programs for it. The book, called Hello, Android, is now available in Beta form at the Pragmatic Programmers web site. The current version...; Tags: Version, Adobe PDF, Ed Burnette; Blog posts 2008-07-16
2008 BMW X6 xDrive35i: Photo gallery:2008 BMW X6Even after driving the 2008 BMW X6 for a week, we're still not sure what to make of it. BMW's marketing campaign calls it the coupe's evil twin, but with the 3-liter twin-turbo inline six-cylinder in our xDrive35i model, it doesn't feel particularly diabolical. It seems more...; Tags: BMW AG, BMW X6, Infiniti; Product reviews 2008-07-15
Intel's second quarter delivers; Cheap laptop demand up: Updated: Intel on Tuesday reported second quarter earnings of $1.6 billion, or 28 cents a share, on revenue of $9.5 billion, up 9 percent from a year ago. The results topped Wall Street expectations. According to Thomson Financial, Intel was expected to report earnings of 25 cents...; Tags: Revenue, Paul Otellini, Laptop Computer, Intel Corp., Operational Accounting, Chipsets, Sales Strategy, Finance, Semiconductors, Hardware, Components, Sales, Larry Dignan; Blog posts 2008-07-15
News to know Monday: Notable headlines: Larry Dignan: Yahoo rejects latest Microsoft-Icahn proposal; Calls Microsoft 'erratic' WSJ: New Rejection from Yahoo Sets The Stage for Ugly Fight Dana Blankenhorn: We don't want you to talk, Mr. Ballmer Murdoch says News Corp, Yahoo tie-up very unlikely ...; Tags: Apple iPhone, Apple Inc., 3G, Cellular Phones, Wireless, Service-Oriented Architecture (SOA), Consumer Electronics, Personal Technology, Web Services, Enterprise Software, Software, sdiaz; Blog posts 2008-07-14
The IB Options Calculator (zip): Designed to help investors quickly compare market and theoretical prices for undervalued and overvalued trading opportunities, the IB Option Calculator uses a binary tree algorithm with option model inputs to determine the theoretical price of an option. Users can quickly modify the inputs to see how changes in the markets...; Tags: Price, Investor, Option, Interactive Brokers, Financial Accounting, Finance; Software downloads 2008-07-13
What's transparent carbon neutrality worth to you?: Here's another checkoff item for your hosting company: carbon neutrality. At least that's what e-retailer hosting specialist Guidance, based in Marina Del Rey, Calif., is hoping. The best part is that it's not requiring its customers to do anything different. It's taking this approach behind the scenes. ...; Tags: Servers, Hardware, Heather Clancy; Blog posts 2008-07-12
My Awesome IT Job: Chief architect, The Hive: Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here's a new Friday feature at The IT Grind showcasing IT professionals that love their work....; Tags: Information Technology, Chief Architect, Hobby, Home Entertainment, Scripting Languages, Productivity, Strategy, Programming Languages, Consumer Electronics, Personal Technology, Software/Web Development, Web Development, Management, Software Development, Deb Perelman; Blog posts 2008-07-11
Weekend Gadget Guidance: Back up and restore your USB thumb drive, free: Weekend Gadget Guidance: Back up and restore your USB thumb drive, freeOnly works sometimes....I downloaded the app and tested it out. On one flashdrive, it worked just fine. On another, all it did was create a folder with the name of the drive, but didn't copy any of...; Tags: Weekend Gadget Guidance, USB thumb Drive, Back-up, USB, Microsoft Sync Toy; Discussion threads 2008-07-11
Weekend Gadget Guidance: Back up and restore your USB thumb drive, free: Ever get a little nervous about leaving those important files on your USB thumb drive? (What if I lose it? What if the flash memory doesn't hold up? How will I give that presentation?) Now there's an easy, official way to keep your files alive: Microsoft USB...; Tags: USB Flash Drive, USB, Manager, Flash Memory, Andrew Nusca; Blog posts 2008-07-11