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- Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
- Satyam is India's fastest-growing IT services provider. Satyam aims to become one of the world's five largest system integrators, and therefore needed to expand aggressively and take on ever-larger and more complex projects. At the same time, the company needed to maintain its compliance with international best practice standards to...
- Tags: Satyam, Problem Management, Computer Associates International Inc., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies 2007-07-01
- ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk
- ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business needs of IT organizations. Over time, ITIL has evolved to become the de facto standard for service management. The ITIL framework provides...
- Tags: Oracle Enterprise Manager, Service Management, Oracle Corp., Information Technology, Siebel Systems Inc., Help Desk, ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-05-01
- BMC Performance Manager: Cornerstone of Your ITIL Implementation
- The ITIL framework is growing in importance and recognition. This growth partially is due to the emphasis on corporate governance, as influenced by the accounting scandals of recent years. In addition, ITIL is closely related to Business Service Management BSM methodology, another powerful industry trend. Both ITIL and BSM focus...
- Tags: BMC Software Inc., Performance, Business Service Management, BMC Performance Manager, ITIL Framework, ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management
- White papers 2006-03-20
- TeamQuest and ITIL: An Introduction to ITIL
- The ITIL framework is a proven set of guidelines for IT managers to maintain control and optimum efficiency within their data centers. No matter what part of the world or what type of organization, the principles of ITIL can help ensure that IT services are delivered in the best possible...
- Tags: TeamQuest Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-18
- Frameworks Come of Age
- This paper will discuss two major frameworks available today - IT Infrastructure Library ITIL and Control Objectives IT CObIT - and explore how three Symantec products (Security Information Manager, Enterprise Security Manager, and CommandCentral Service) support those frameworks. The ITIL framework provides a basis for interoperability and flexibility of operations....
- Tags: Symantec Corp., ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-01
- How to Produce an Actionable IT Service Catalog
- The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog...
- Tags: ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-07-18
Additional Resources
- Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soon
- Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soonTTLSomething I wish I'd asked during the webcast and which I can't quite get my head around:It was said that setting a long TTL doesn't help because of the way delegation works - has to...
- Tags: Domain names, DNS server, TTL, server, Kaminsky
- Discussion threads 2008-07-24
- Entellium puts a video game spin on CRM with a desktop RIA
- Yesterday I sat down and talked with Entellium, an on-demand CRM company that has recently gone away from a purley browser-based model and moved into a desktop smart client application. In doing so they saw a big increase in conversion numbers and the customers have responded well to having the...
- Tags: Entellium, Sun Java Studio Creator, Microsoft Windows Presentation Foundation, Rich Internet Application, Video Game, Video, CRM, Desktop Application, Games, Desktops, Corporate Communications, Personal Technology, Hardware, Marketing, Ryan Stewart
- Blog posts 2008-07-23
- Microsoft turns to users for new wave of Xbox games
- Microsoft turns to users for new wave of Xbox gamesI was once excited about this.......but never got around to trying it out. It doesn't seem like it has received much buzz or attention. It really strengthens my belief that MS will always have a hard time getting the hobbyist/independent to...
- Tags: Game players, Games, Microsoft Xbox, Xbox Games, Microsoft Corp., developer, game
- Discussion threads 2008-07-23
- Open Source VoIP: Asterisk or FreeSwitch?
- When the time came for a new PBX, Brian Snipes chose to do something a bit unconventional. The IT manager at law firm Hare, Wynn, Newell, and Newton LLP didn't purchase a commercial PBX, nor did he settle on the open source market leader,...
- Tags: Phone, PBX, Attorney, FreeSwitch, Asterisk, Telephony, VOIP, Open Source, Telecom & Utilities, Networking, Telecommunications, Dave Greenfield
- Blog posts 2008-07-22
- Data Doctor MSI to EXE Creator (exe)
- MSI setup to EXE builder convert Microsoft installer files (.msi) into .exe files using visual studio .NET framework. MSI setup to EXE maker tool convert Microsoft installer to executable files in a just single click. Msi setup to exe package maker provides option to save converted setup file at user...
- Tags: Setup, Files Recovery, Tools & Techniques, .Net, Management, Software Development, Software/Web Development
- Software downloads 2008-07-22
- Apple's Mac shipments surge; Lowballs on outlook again
- Apple's Mac shipments surge; Lowballs on outlook againApple on the MoveApple continues to impress both in unit sales and marketshare gains. It has taken Steve Jobs awhile to make significant inroads into PC marketshare, but you are now witnessing the fruits of his perseverance. If Apple only had a development...
- Tags: Development tools, Apple Inc.
- Discussion threads 2008-07-21
- VIBlend SuperControls for Windows Forms (exe)
- VIBlend SuperControls for WinForms is a comprehensive library of User Interface controls. It's designed and fine-tuned to provide outstanding development experience and increase the ROI when building professional Windows applications using the Microsoft .NET framework. This version is the first release on CNET Download.com.
- Tags: Windows Application, VIBlend, Roi/Tco, Microsoft Windows, .Net, Finance, Managerial Accounting, Operating Systems, Software, Software Development, Software/Web Development
- Software downloads 2008-07-21
- TaskDialog.NET (zip)
- Microsoft Windows Vista introduced a new standard dialog box, called task dialog, to present choices in a clear and consistent way, with a standardized look and layout to replace the old message box which has often been used to create dialog boxes that are difficult to understand and use. There...
- Tags: Dialog, Wintaskdialog, Microsoft Windows, Microsoft Windows Vista (Longhorn), .Net, Operating Systems, Software, Software Development, Software/Web Development
- Software downloads 2008-07-21
- Net Express with .NET (zip)
- Micro Focus Net Express with .NET is the market-leading COBOL development environment for extending core business processes to the .NET Framework and other distributed platforms. Powerful integration with Microsoft Visual Studio and the .NET Framework plus direct COBOL Web services capabilities, J2EE connectivity and XML support allow easy integration of...
- Tags: COBOL, Programming Languages, .Net, Software Development, Software/Web Development
- Software downloads 2008-07-21
- Open-source Castle Project founder joins Microsoft
- Open-source Castle Project founder joins MicrosoftI've always been curious about the uptake of Iron*Its a strategy that seems to follow the same mistake MS is making on the web...."If we offer OUR version they will come". It seems to me that ASP.Net attracts a certain type of person just like...
- Tags: .NET, Middleware, Application servers, Scripting languages, open source, Microsoft .NET, Microsoft ASP.NET, Microsoft Corp., PHP
- Discussion threads 2008-07-18
- Open-source Castle Project founder joins Microsoft
- Hamilton "Hammett" Verissimo, the founder of the open-source Castle Project, is joining Microsoft on August 11 as a program manager on the Microsoft Extensibility Framework MEF team. by Mary Jo Foley
- Tags: Team, Microsoft Corp., Team Management, .Net, Open Source, Management, Software Development, Software/Web Development, Mary Jo Foley
- Blog posts 2008-07-18
- News to know: Google; Microsoft; eBay; SAP; Apple
- Notable headlines: Larry Dignan: Google's second quarter: What to expect Deb Perelman: The Techie Hall of Shame Phil Wainewright: How much is a unit of cloud computing? Joe McKendrick: Seven SOA experts explain how to 'just do it' Robin...
- Tags: Google Inc., Larry Dignan, Yahoo! Inc., SAP AG, Apple Inc., Microsoft Corp., eBay Inc., Laptop Computer, Notebooks, Security, Hardware, Notebooks & Tablets
- Blog posts 2008-07-17
- Data Aquarium Framework for ASP.NET and AJAX (exe)
- Generate ASP.NET 3.5 applications with Microsoft Ajax Control Toolkit and JSON web service in seconds. Handle with ease huge databases in your web applications by changing the data controller descriptors and presentations views in XML configuration files. Full intelli-sense support is available in Visual Studio 2008 or Visual Web Developer...
- Tags: Microsoft ASP.NET, Code OnTime, Framework Source Code, .Net, AJAX, Middleware, Databases, Software Development, Software/Web Development, Internet, Web Development, Web 2.0, Enterprise Software, Software, Data Management
- Software downloads 2008-07-17
- Ounce Labs finds 2 security vulnerabilities in Spring framework
- Code inspector Ounce Labs has identified two vulnerabilities in the open source Spring framework that exposes their enterprise applications to would-be hackers and hijackers. The two issues, ModelView Injection and Data Submission to Non-Editable Fields, affect only the MVC module of the Spring framework, which is used to...
- Tags: Vulnerability, XSS, Framework, Ounce Labs, Spring, Security, Operational Planning, Databases, Business Operations, Enterprise Software, Software, Data Management, Paula Rooney
- Blog posts 2008-07-16
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In this podcast Intel's Malcolm Harkins and HP's Manny Novoa chat about the latest issues in security technologies, notably the emergence of hardware assisted virtualization.
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