itil change management Resources on ZDNet

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Above and Beyond itil change management: In this paper, five main design questions are introduced for Change Management that are not directly addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard...; Tags: Hewlett-Packard Co., ITIL Change Management, ITIL, Change Management, Process Improvement, It Services, Leadership, Tools & Techniques, Management, Quality, Business Operations; White papers 2002-02-01
Building Effective & Auditable itil change management Processes in 4 Steps: Introduction and Phase 1 of the Visible Ops Methodology: Join Tripwire as they present Gene Kim and Kevin Behr, co-authors of "The Visible Ops Handbook," as they provide a strategy to steer clear of energy-draining bureaucracy and to instead, build a catalytic and sustaining Change Management process. By creating a Change Management process using the Information Technology Process Institute...; Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, It Services, Financial Accounting, Tools & Techniques, Management, Quality, Business Operations, Finance; Webcasts
Building Effective & Auditable itil change management Processes in 4 Steps: Phase 3-4 of the Visible Ops Methodology: Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses...; Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, Tools & Techniques, Management, It Services, Quality, Business Operations; Webcasts
Need ITIL Best Practices? - Building Effective & Auditable itil change management Processes in 4 Steps: Phase 2 of the Visible Ops Methodology: This webcast overviews how to build an ITIL-style configuration management database to find the highest contributors to unplanned work. This is done by finding the infrastructure with the highest MTTR, lowest change success rate, highest business impairment cost and the lowest "server to rocket scientist" ratio.; Tags: ITIL Change Management, Tripwire, ITIL, Process Improvement, It Services, Quality, Business Operations; Webcasts

Additional Resources

Run by Wall Street? A Cause or a Company?: Guest post: Anshu Sharma is author of Anshu's blog, which focuses on Software as a Service and the emerging SaaS Ecosystem. He is an Enterprise Irregular. In light of the Yahoo! - Microsoft fiasco, fellow bloggers Larry Dignan and Vinnie Mirchandani have been asking the question whether...; Tags: Shareholder, Yahoo! Inc., Vision, Wall, Management Team, Software As A Service (SaaS), Financial Accounting, Construction, Strategy, Emerging Technologies, Finance, Management, Anshu Sharma; Blog posts 2008-05-16

Photos: Video cameras eye Richmond Port: Northern California's busy Port of Richmond has completed installation of a wireless mesh digital video surveillance system.The Port of Richmond, located about 15 miles northeast of San Francisco, has completed installation of a wireless mesh digital video surveillance system with the help of security firm ADT and a $2.3 million...; Tags: Video Surveillance, Richmond, Video Camera, Video, Photograph, Camera, Corporate Communications, Marketing, CNET News.com; Image galleries 2008-05-16
Office 2008 for Mac: The straw that broke the backs of Microsoft's Windows developers?: Could it be that a Macintosh program will be the tipping point for the confidence that ISVs have in Microsoft as a technology partner? One c-level technologist for a Windows enterprise app says "no more" to Redmond's vision. I wrote the other day about Microsoft's Mac Business...; Tags: Developer, Apple Macintosh, Microsoft Office, Window, ISV, Microsoft VBA, Microsoft Windows, Microsoft Corp., Engineer, Scripting Languages, Software/Web Development, Web Development, David Morgenstern; Blog posts 2008-05-16
Nortel Demos Virtual World Platform: Nortel demoed a virtual world prototype here in a Ottowa at a day long event. Dubbed Web Alive, the virtual world is the first project to come out of Nortel new research effort that imposes a VC-like model for funding research. Like other virtual worlds, Web...; Tags: Web, Collaboration, Nortel Networks Corp., Voice, World Platform, Web Alive, Channel Management, Telecommunications, Marketing, Dave Greenfield; Blog posts 2008-05-16
Automatic eyeglasses prescriptions?: For its space missions, NASA wants astronauts with excellent vision without corrective lenses or glasses. This doesn't prevent its Vision Science and Technology Group to study human vision of ordinary people like you and me. Two members of this group recently discovered that a new formula connecting optical quality with...; Tags: NASA, Vision, Model, Metric, Strategy, Management, Roland Piquepaille; Blog posts 2008-05-16
Universal coverage changes the debate: Once you start following countries with universal health care, it's clear that problems remain but the terms of debate shifts. Take Canada, for instance. (Please?) Questions of how much money is spent on drugs cease being academic. Government can freely decide what people can...; Tags: Health Care, Canada, Vertical Industries, Benefits, Healthcare, Government, Enterprise Software, Software, Human Resources, Dana Blankenhorn; Blog posts 2008-05-16
Open Source in 2013: <satire> <source> Thank you. (Picture from Fox, America's only network. My picture at the top of this blog is expected to look much like this one in 2013, if I shave and get the combover right.) The hectic but repetitive routine of business and journalism often seems...; Tags: Job, America, World Entertainment Shortage, Recruitment & Selection, Open Source, Human Resources, Workforce Management, Dana Blankenhorn; Blog posts 2008-05-16
Web 2.0 and the end of advertising: The idea that software on the Web is going to be largely funded by advertising is just so wrong-headed, I hardly know where to start. It had me spluttering in the latest BriefingsDirect Insights analyst podcast hosted by Dana Gardner — more on that in a moment. Let's move on...; Tags: Software, Web, Web 2.0, Advertisement, Phil Wainewright; Blog posts 2008-05-16
Dynamic documents as two-way end points help bind people and processes to SOA: Read the full paper. Listen to the podcast. Sponsor: JustSystems North America. Making services oriented architecture SOA a fixture across larger swaths of enterprise IT and business processes has grown into a top goal. Finding additional innovation to amplify a SOA's value is therefore always welcome. ...; Tags: Document, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Dana Gardner; Blog posts 2008-05-16
News to know: XP meets XO; Yahoo; Facebook; Verdiem; DIY phishing: Notable headlines: Mary Jo Foley: It's finally official: XP is coming to the XO. Christopher Dawson: Sugar-free Windows, as predicted Microsoft cuts backup from Windows Home Server PowerPack Larry Dignan: Icahn launches Yahoo proxy fight; Mark Cuban's return?...; Tags: Facebook, Larry Dignan, Microsoft Windows XP, Yahoo! Inc., Privacy, TechMeme, Icahn, Phishing, Service-Oriented Architecture (SOA), Cyberthreats, Spam, Security, Viruses And Worms, Spam And Phishing, Web Services, Enterprise Software, Software; Blog posts 2008-05-16
Frenemies: Enterprises both large and small are psychologically complex places. Industrial and organizational psychologists are full of fascinating anecdotes about the ways the individual people that make up an enterprise organize themselves to hinder, help, block or share with one another. A common term in Hollywood is ‘Frenemies'...; Tags: Collaboration, Environment, Rivalry, Silo, Groupware, Productivity, Strategy, Enterprise Software, Software, Management, Oliver Marks; Blog posts 2008-05-16
Stonesoft Security in Virtual Environments: As I mentioned in the post, Virtualization and security, quite a number of suppliers focused on security in virtualized environments have come forward to speak with me in the past month. Stonesoft is one of those companies. Mark Boltz, Senior Solutions Architect, and Greg Mead, Solutions Architect, both of Stonesoft,...; Tags: Network, Environment, Stonesoft, Stonegate Management Center, Security, Networking, Dan Kusnetzky; Blog posts 2008-05-16
Introduction to BIT: This is the 1st excerpt from the second book in the Defen series: Business Information Technology: Foundations, Infrastructure, and Culture Introduction This book is designed for people who interact with, but do not want to become, professional information systems...; Tags: Information System, Bear, Computer, Business Owner, Systems Decision, Dick, Jane, Systems Culture, Productivity, Data Centers, Strategy, Storage, Hardware, Data Management, Management, Paul Murphy; Blog posts 2008-05-16
Mashups turn into an industry as offerings mature: There were a great many product announcements at Web 2.0 Expo in San Francisco last month, but it was the number of announcements around Web-based mashups in particular that received a large share of attendee and media attention. By my count there were at least nine significant announcements in...; Tags: Web, Industry, Mashup, JackBe, Lotus Mashups, MashupHub, Mindtouch, Itasca, Serena, Mashup Exchange, SnapLogic, Dion Hinchcliffe; Blog posts 2008-05-15
Does 'SOA lifecycle management' say it better than 'SOA governance'?: Oh what a difference five years makes. Back in the good old days, 2002-03, IT people at the time our ancestors were fascinated with this new approach called "service oriented architecture," which would make integration faster and cheaper and less onerous. Now that many companies have services in production, they...; Tags: Lifecycle Management, SOA, SOA Governance, Miko, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick; Blog posts 2008-05-15
Verdiem spruces up its Survey PC power management software: Verdiem, one of the better known developers of power management software that counts Hewlett-Packard, Intel and Microsoft among its close partners, has delivered an impressive upgrade to its Surveyor technology. According to the Seattle-based company, the focus was on providing IT managers with even more configuration flexibility than previously available....; Tags: Software, Power Management, PC, Power Consumption, Survey, Verdiem, Desktops, Hardware, Heather Clancy; Blog posts 2008-05-15