Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- A Comprehensive Approach to Practicing ITIL Change Management
- Batch processing is a critical part of most enterprises. It is a foundation technology for applications including e-commerce, accounting, stock and inventory control, enterprise resource planning, customer service, and many more. Any disruption to mission-critical batch processing can cause extensive impact to the business through downtime, lost revenue, contract penalties,...
- Tags: BMC Software Inc., CMDB, ITIL Change Management, Change Management, ITIL, It Management, Tools & Techniques, Management, It Services, It service Management
- White papers 2007-02-01
- Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
- Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses...
- Tags: ITIL Change Management, Tripwire, Change Management, ITIL, Process Improvement, Leadership, Tools & Techniques, Management, It Services, Quality, Business Operations
- Webcasts 2004-10-01
- Above and Beyond ITIL Change Management
- In this paper, five main design questions are introduced for Change Management that are not directly addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard...
- Tags: Hewlett-Packard Co., ITIL Change Management, ITIL, Change Management, Process Improvement, It Services, Leadership, Tools & Techniques, Management, Quality, Business Operations
- White papers 2002-02-01
- Need ITIL Best Practices? - Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phase 2 of the Visible Ops Methodology
- This webcast overviews how to build an ITIL-style configuration management database to find the highest contributors to unplanned work. This is done by finding the infrastructure with the highest MTTR, lowest change success rate, highest business impairment cost and the lowest "server to rocket scientist" ratio.
- Tags: ITIL Change Management, Tripwire, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
Additional Resources
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet
- News items 2009-11-05
- Fourth type of cloud computing
- Close, but no cigarThere is no requirement that a cloud be publicly accessible. In many cases, corporations use cloud products to supplement existing production. In that case, the public access is via the existing security scheme and the cloud assets are never directly accessible via public IP.Also, there...
- Tags: Virtualization, cloud computing, Open web
- Discussion threads 2009-10-05
- The value of enterprise architecture in tough times: report from Open Group (2)
- Is enterprise architecture the right strategy for tough economic times, or should organizations throw away the deliberative long-term planning to fight more immediate fires? Here are more dispatches from John Meyer of The Open Group, reporting on the group’s 23rd Enterprise Architecture Practitioners Conference, held last week...
- Tags: Open Group, Information Technology, Enterprise Architecture, Foote Partners, Strategy, Management, Joe McKendrick
- Blog posts 2009-07-27
- SAM Service Asset Manager Corvus (Windows)
- SAM Corvus is a proven and comprehensive Service Asset Management and help desk software solution, that is fast to implement and enables businesses to effectively employ industry best practices. SAM Corvus is packed with features to help keep your service business truly organised and ensure you keep your customers fully...
- Tags: Asset, Microsoft Windows, Hunter Systems, SAM Corvus, Help Desk, Asset Management, Call Centers, It Operations, Operational Planning, Business Operations
- Software downloads 2009-07-27
- ALC Maintains System Integrity With Tripwire Configuration Control Solutions
- Since 1976, the Atlantic Lottery Corporation ALC has been contributing to Atlantic Canada's economy and way of life by generating significant revenue on behalf of the governments of Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island. The challenge was to demonstrate compliance with federal and provincial online...
- Tags: Audit, Tripwire, ALC, Change Management, Games, Financial Accounting, Leadership, ITIL, Tools & Techniques, Management, Personal Technology, Finance, It Services
- Case studies 2009-07-18
- A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
- This white paper outlines the processes and tools organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. It will demonstrate how even the most unwieldy and internally resistant IT organizations can be helped by embracing change management solutions from HP and...
- Tags: Hewlett-Packard Co., Information Technology, ROI, Change Management, Leadership, Roi/Tco, Tools & Techniques, Management, Finance, Managerial Accounting
- White papers 2009-06-01
- SysAid Help Desk and Asset Management 6.5 (Windows)
- SysAid is a dynamic and highly intuitive free software solution for small to medium-sized organizations. It provides extensive Helpdesk,Asset Management, Monitoring, Reports and Analysis, Knowledgebase, Live Chat, and IT Benchmarking applications in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right...
- Tags: Asset, Software, Ilient, Asset Management, Microsoft Windows, SMS, SysAid, SysAid Software, Text Messaging/SMS/MMS, Tools & Techniques, Telephony, E-mail, Change Management, ITIL, Help Desk, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Management, Networking, It Services, It Operations
- Software downloads 2009-05-08
- TOGAF 9: Take control of your IT architecture
- As part of the 21st Enterprise Architecture Practitioners Conference here in San Diego this week, The Open Group has delivered TOGAF version 9, a significant upgrade to the enterprise IT architecture framework that adds modularity, business benefits, deeper support via the Architecture Development Method ADM for SOA and cloud, and...
- Tags: Open Group, Information Technology, Enterprise Architecture, TOGAF 9, Strategy, Management, Dana Gardner
- Blog posts 2009-02-02
- How to Set Up Change and Release Management
- View Available Dates and LocationsChange Management and Release Management are key components in any ITIL initiative. In fact, failed changes and releases are the number one cause of outages and customer dissatisfaction. In this course, you'll learn to establish Change and Release Management processes, applying best practices that enable...
- Tags: Global Knowledge, ITIL, Process Improvement, Change Management, It Services, Quality, Business Operations, Tools & Techniques, Management
- Training 2009-02-01
- Support implementation of ITIL-based processes with a unified approach to managing assets and services
- Until recently, internal IT departments have been relatively insulated from the corporate concerns of staying ahead of the competition. Certainly, IT has always existed in support of maintaining a competitive advantage, but that support has been largely tactical, given that IT has historically been viewed as a cost center, not...
- Tags: Asset, Information Technology, ITIL, IT Operation, Strategy, Management
- White papers 2009-01-28
- ITIL® v3: Managing Across the Lifecycle
- View Available Dates and LocationsThis is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL V3 publications. You'll focus on business,...
- Tags: Global Knowledge, ITIL, It Services, Process Improvement, Service Level Management, Quality, Business Operations, It Operations, It service Management
- Training 2008-11-01
- Accelerate Implementation of BMC Remedy ITSM and ITIL Best Practices
- The presenter of this webcast will detail why BMC's Service Management Process Model is critical to a successful rollout of ITIL processes such as incident and change management, and how simplified services engagements to implement best practices can reduce implementation time and risk.
- Tags: BMC Software Inc., Remedy Corp., ITIL, It Management, It Services, It service Management
- Webcasts 2008-09-17
- Achieving a Superior Ownership Experience in Manageability and Quality for PeopleSoft Enterprise
- Through Oracle Application Management Pack for People Soft Enterprise and other Oracle management and testing products, von can start centralizing the management of PeopleSoft Enterprise applications on Oracle Enterprise Manager. These products complement bundled application tools, such as PeopleSoft Performance Monitor, PeopleSoft Change Impact Analyzer and PeopleSoft Change Assistant, which...
- Tags: PeopleSoft Inc., Oracle Corp., Application Performance Management, It Services, ITIL
- White papers 2008-09-01
- What are you using for a helpdesk application?
- What are you using for a helpdesk application?What are you using for a helpdesk application?We use an application called Wonderdesk. It is web based, its not too bad, but the search feature for old helpdesk tickets kind of sucks in that it won't display all the search queries or you...
- Tags: Call centers, help desk, helpdesk application
- Discussion threads 2008-08-05
- ITIL® Service Capability: Release, Control, and Validation
- View Available Dates and LocationsThis course will immerse you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting...
- Tags: Control, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
- ITIL® Service Lifecycle: Service Transition
- View Available Dates and LocationsIn this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Transition phase of the Service Lifecycle. You'll focus on Service Transition purpose, principles, processes, activities, functions, technology, and implementation considerations. Using an engaging...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-08-01
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