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ITIL change management (5 results)
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ZDNet Dictionary Definition
- ITIL
- (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the...
- Full ITIL Definition >>
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- Accelerate IT Service Management and ITIL Guidance
- Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.
- White papers 2006-08-01
- ITIL Foundations: Mapping ITIL to the Real World
- Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...
- White papers 2006-07-01
- Mitigating the Risk of Change with Mercury BTO Solutions
- Put the power of ITIL to work for you. View this Webinar and you'll see real-world examples of how to gain visibility and control over your IT operations, empower the Change Control Board CCB with proactive information on change impact and collisions, and implement integrated, end-to-end automated solutions for the...
- Webcasts 2006-06-15
- Mercury goes shopping--HP and EMC nowhere to be seen
- Rumors have been swirling the HP or EMC would acquire Mercury Interactive, but for now the company is continuing on its own buying binge. "It's further evidence that we want to be the acquiring company as opposed to the acquired company," Christopher Lochhead, Mercury chief marketing officer, told me today...
- Blog posts 2006-06-13
- Best Practices for IT: ITIL Market Trends
- ITIL Information Technology Infrastructure Library best practices have gained popularity and momentum among corporations looking to advance their IT effectiveness and efficiencies. This Enterprise Management Associates white paper, presented by Mercury, takes a look at ITIL disciplines and how they can enable users to tailor their processes...
- White papers 2005-12-01
- Optimizing the Application Change Lifecycle
- In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...
- Webcasts 2005-11-29
- ITIL Best Practices: Maximizing the Business Value of IT - Part II
- Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...
- White papers 2005-04-01
- ITIL Best Practices for IT and Business Alignment
- Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...
- White papers 2005-02-01
- Minimize the Business Impact of Change: Why the ITIL Configuration Management Process Is the Key
- This webcast presents why the Configuration Management DataBase CMDB is the foundation for an effective Change, Configuration, and Release Management CCM process, practical advice and best practices from leading organizations that have successfully benefited from these processes, and how successfully managing change can help minimize business risk, improve application performance...
- Webcasts
- ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change
- Mercury's Change, Configuration, and Release Management solution - Mercury Application Change Lifecycle - allows IT departments to manage changes from initial request through production and gives Change Advisory Boards CABs the information they need to make informed decisions. By enforcing automated, standards-based processes, Mercury Application Change Lifecycle reduces the number...
- Resource centers
- ITIL Service Delivery Within the Federal Government
- This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.
- Webcasts
Additional Resources
- Discovering Venice with a CINeSPACE device
- There are many existing services to help you to discover a city you don't know, but the EU-funded CINeSPACE project is quite unique. It combines GIS and semantic technology to provide you with an intuitive and interactive way to discover the cultural heritage of a city. The CINeSPACE project combines...
- Blog posts 2008-10-06
- Washington Times amongst newspapers putting semantic technologies to work with help from Inform Technologies
- New York-based Inform Technologies issued a press release earlier this week, reporting the success of their recent partnership with the Washington Times on a major website redesign. Having spoken to both Inform's CEO Jim Satloff and the Washington Times' Executive Editor John Solomon, there's an interesting story to tell of...
- Blog posts 2008-10-03
- My growing hatred for calculators
- Is it just me, or are graphing calculators overly complicated? I've never been a big fan of calculators; I think they're a crutch on which most kids in the States rely far too heavily. However, when used correctly, they can certainly be a fine tool for automating tedious...
- Blog posts 2008-10-03
- Our second Linux laptop has a real keyboard
- Since this is a blog, and not a column, thus interactive, I am hoping that you can suggest tests I might make with this unit that will make the coming reviews more relevant to you. by Dana Blankenhorn
- Blog posts 2008-10-03
- Fake Steve Jobs heart attack story pushes stock price below $100
- Fake Steve Jobs heart attack story pushes stock price below $100short-sellersanother reason that shorting-selling a stock should be forbidden all together. this financial crisis shows how awful that is. they short a stock, spread false rumors and make a lot of money. a few people win by manipulating the market...
- Discussion threads 2008-10-03
- Live Webcast: Intrusion Prevention Systems - Securing Network Traffic and Productivity
- Firewalls alone are no longer enough to protect networks from outside attacks and malicious behavior. Companies of all sizes must now consider other measures to secure network traffic and productivity. Network-based IDS products have for a long-time promised to help IT but have fallen short on technology promises....
- Webcasts 2008-10-02
- 3DMLW (exe)
- 3DMLW is an Open Source technology for creating and displaying 3D and 2D content on the web through common web-browsers. This technology includes several parts:* 3DMLW markup language This is a clear and standardized specification for creating 3DMLW-documents. 3DMLW is similar to XHTML and easy to understand;* Scripting support for...
- Software downloads 2008-10-02
- Aunsoft SWF Converter (exe)
- Aunsoft SWF Converter is software helping people convert SWF file to video of popular formats, including AVI, MPEG, MP4, and 3GP, MPEG. Macromedia flash is the most popular media presentation and provides fabulous animation effect, movies, and interactive games, and the need to convert the SWF file to video format...
- Software downloads 2008-10-02
- Brain My Day (exe)
- We are very proud to present our take on how "brain training" game should look like. We really believe this kind of game should be as entertaining as other genres, and even more than that. You really have seen nothing until you try this game. No more of these boring...
- Software downloads 2008-10-02
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