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- Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
- IFFCO-TOKIO General Insurance ITGI was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance wanted to ensure that customer and user satisfaction is not impaired by poor IT support facilities. The company's existing help desk operation was expensive and...
- Tags: Service Desk, Problem Management, Computer Associates International Inc., It Services, Change Management, ITIL, Help Desk, Tools & Techniques, Management, It Operations
- Case studies 2007-06-01
- Aligning COBIT, ITIL and ISO 17799 for Business Benefit
- This paper is the result of a joint study initiated by the UK government's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...
- Tags: Benefit, ISO, Best Practice, ITIL, Process Improvement, Iso standards, It Services, Quality, Business Operations
- White papers 2005-11-04
- Connecting the dots with SOX
- First a brief summary of the Sarbane-Oxley Act. This law was passed by Congress in reaction to the exposed frauds at publicly traded companies that resulted in large losses for stockholders and the failures of many companies. Enron was the most visible of these cases. The purpose of the law...
- Tags: financial reporting, financial, Section 404
- Blog posts 2005-08-04
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