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- Technology Audit: Touchpaper Software Plc - IT Business Management Suite
- Touchpaper IT Business Management ITBM is a comprehensive suite of Infrastructure management modules that can be deployed in a standalone manner or as a fully integrated system. ITBM enables measurement of the IT function against the enterprise's strategic and operational goals, represented by Key Performance Indicators KPIs. The company has...
- Tags: Audit, Suite, Information Technology, Touchpaper Software, ITBM, Help Desk, Call Centers, Strategy, It Services, It Management, It Operations, Management, It service Management
- White papers 2006-03-01
Additional Resources
- Leicestershire Health Informatics Service - All the right connections
- SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connecting for Health and featuring Touchpaper customer Leicestershire Health Informatics Service LHIS. Touchpaper's IT Business Management ITBM solution was selected by...
- Tags: Touchpaper Software, SupportWorld Magazine, E-health, It Services, Healthcare
- White papers 2007-07-01
- Touchpaper Leverages Net Conferencing for Global Communication
- With over 20 years of experience across the U.K., Europe, U.S., and Asia-Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management ITBM solutions. As Touchpaper's target market and solution offering has broadened, so has demand for fast, cost-effective, timely, and convenient internal and...
- Tags: Verizon Communications Inc., Reseller, Touchpaper, Public Relations, Microsoft Office, Sales Strategy, Tools & Techniques, Marketing, Corporate Communications, Office Suites, Software, Sales, Management
- Case studies 2007-07-01
- Touchpaper and Mid-Market SLM
- In early 2006, Touchpaper announced its new IT Business Management ITBM suite - bringing ITIL-oriented IT service management and Service Level Management SLM to the mid-market. Touchpaper addresses the important Service Support aspects of service management, such as an integral Configuration Management Database CMDB with connection to Incident, Problem, Change,...
- Tags: Enterprise Management Associates Inc., CMDB, Touchpaper, Service Level Management, Service Management, ITIL, It Operations, It service Management, It Services
- White papers 2006-03-01
- Delivering Greater IT Business Value Through Innovative Support Tools
- The role of IT is changing rapidly as organisations become more complex. IT teams are no longer seen as suppliers of infrastructure, but rather as people who actively support an organisation's overall business objectives. This makes the quality of IT services - and the synchronisation of these services with an...
- Tags: Information Technology, Tool, IT Team, Help Desk, Service Level Management, Strategy, It Operations, It service Management, Management
- Case studies
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