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	<title><![CDATA[it services Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/it+services.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to it services]]></description>
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	<language>en-us</language>
	<item>
		<title><![CDATA[NewWayService 4.06 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1190129]]></link>
		<description><![CDATA[NewWayService is a software solution for service management. Easy to use, this tool allows you to quickly track your work orders in a user-friendly environment. It adapts to your needs and allows you to manage work orders, actions, worked or billed hours, customers and contacts, banks of hours, technicians, products...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/orologic.html"><![CDATA[OroLogic]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/newwayservice.html"><![CDATA[NewWayService]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[Service Desk Ticket Tracking System 2.5.4 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1188287]]></link>
		<description><![CDATA[Service Desk T.T.S., Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/service+desk.html"><![CDATA[Service Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/service+master+software.html"><![CDATA[Service Master Software]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[Planning for Business Continuity and Disaster Recovery Using CA Recovery Management Solutions and VMware vSphere Cloud Operating Systems for High Availability]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1186717]]></link>
		<description><![CDATA[Today, IT organizations face significant growth of mission-critical business processes and services, fueling two parallel trends. One is the increase in the deployment of new applications and the IT infrastructure required to support them, in ways that are economical, flexible, fast and well managed. The other is an increase in...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/recovery+management+corp..html"><![CDATA[Recovery Management Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+system.html"><![CDATA[Operating System]]></category>
		<category domain="http://updates.zdnet.com/tags/ca+xosoft.html"><![CDATA[CA XOSoft]]></category>
		<category domain="http://updates.zdnet.com/tags/high+availability.html"><![CDATA[High Availability]]></category>
		<category domain="http://updates.zdnet.com/tags/vmware+inc..html"><![CDATA[VMware Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity.html"><![CDATA[Business Continuity]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VMW</category>
		<category domain="tickers">VMW</category>
	</item>
	<item>
		<title><![CDATA[Business Continuity Planning - IT Survival Guide]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1186693]]></link>
		<description><![CDATA[The purpose of this primer is to help businesses of all sizes begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk. To aid your planning, you will find the following:    A definition of what a disaster...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity+planning.html"><![CDATA[Business Continuity Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/ca+xosoft.html"><![CDATA[CA XOSoft]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster.html"><![CDATA[Disaster]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity.html"><![CDATA[Business Continuity]]></category>
		<category domain="http://updates.zdnet.com/tags/business+security.html"><![CDATA[Business Security]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Business Continuity and Disaster Recovery with CA Recovery Management and VMware Infrastructure]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1186687]]></link>
		<description><![CDATA[The expansion of IT systems to support the growth of mission-critical business processes and services is fueling two parallel trends. One is the increase in the deployment of new applications and the provision of access to them and their information in ways that are economical, flexible, fast and well managed....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/recovery+management+corp..html"><![CDATA[Recovery Management Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/ca+xosoft.html"><![CDATA[CA XOSoft]]></category>
		<category domain="http://updates.zdnet.com/tags/vmware+inc..html"><![CDATA[VMware Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity.html"><![CDATA[Business Continuity]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VMW</category>
		<category domain="tickers">VMW</category>
	</item>
	<item>
		<title><![CDATA[Easily Monitor Virtual/Physical/Cloud and Save Budget. up.time - Free Trial]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1185031]]></link>
		<description><![CDATA[Need Deep Systems Management for Virtual/Physical/Cloud that Saves you Budget? Think up.time...    Easily monitor, measure and manage virtual, physical, and Cloud assets and applications from one dashboard with up.time. Whether you need to monitor and manage across remote datacenters or multiple platforms or databases, up.time provides the...]]></description>
		<s:doctype><![CDATA[Download resources]]></s:doctype>
		<pubDate>Fri, 13 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/monitor.html"><![CDATA[Monitor]]></category>
		<category domain="http://updates.zdnet.com/tags/systems+management.html"><![CDATA[Systems Management]]></category>
		<category domain="http://updates.zdnet.com/tags/uptime+software.html"><![CDATA[Uptime Software]]></category>
		<category domain="http://updates.zdnet.com/tags/up.time.html"><![CDATA[Up.time]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/network+administration.html"><![CDATA[Network Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/monitors+%2526+displays.html"><![CDATA[Monitors & Displays]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/components.html"><![CDATA[Components]]></category>
	</item>
	<item>
		<title><![CDATA[dbscript 0.99 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1180179]]></link>
		<description><![CDATA[dbscript operates on database schema information imported from an MS SQL Server, Oracle or PostgreSQL database, or uploaded via SQL files containing Create statements, organizing the schema information in Project Versions. Based on this data, users can define Value Scripts, compare schemas, and generate schema documentation as MediaWiki and ScrewTurn...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 05 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/sql.html"><![CDATA[SQL]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
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		<category domain="http://updates.zdnet.com/tags/microsoft+visual+basic.net.html"><![CDATA[Microsoft Visual Basic.Net]]></category>
		<category domain="http://updates.zdnet.com/tags/dbscript.html"><![CDATA[Dbscript]]></category>
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		<category domain="http://updates.zdnet.com/tags/.net.html"><![CDATA[.Net]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/software+development.html"><![CDATA[Software Development]]></category>
		<category domain="http://updates.zdnet.com/tags/software%252fweb+development.html"><![CDATA[Software/Web Development]]></category>
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		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
	</item>
	<item>
		<title><![CDATA[Dell finalizes $3.9 billion offer for Perot]]></title>
		<link><![CDATA[http://news.zdnet.com/2424-9595_22-360589.html]]></link>
		<description><![CDATA[The takeover of Perot has created a new business arm called Dell Services, which will provide IT services to customers, and extend Dell's reach into technology hosting, consulting, and application outsourcing, among other segments.  Dell announced on Tuesday that it has completed its $3.9bn  offer to buy technology...]]></description>
		<s:doctype><![CDATA[News items]]></s:doctype>
		<pubDate>Wed, 04 Nov 2009 04:40:13 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/perot+systems+corp..html"><![CDATA[Perot Systems Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/dell.html"><![CDATA[Dell]]></category>
		<category domain="http://updates.zdnet.com/tags/perot.html"><![CDATA[Perot]]></category>
		<category domain="http://updates.zdnet.com/tags/lance+whitney+cnet+news.html"><![CDATA[Lance Whitney CNET News]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PER</category>
		<category domain="tickers">DELL,PER</category>
	</item>
	<item>
		<title><![CDATA[Aster Data architects application logic with data for speeded-up analytics processing en masse]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Gardner/?p=3320]]></link>
		<description><![CDATA[When both data and applications reside in the same system, they are independent of one another, but both execute as "first-class citizens" with their respective data and application management services. by Dana Gardner]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 03 Nov 2009 13:30:48 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/analytics.html"><![CDATA[Analytics]]></category>
		<category domain="http://updates.zdnet.com/tags/application+management.html"><![CDATA[Application Management]]></category>
		<category domain="http://updates.zdnet.com/tags/application+performance+management.html"><![CDATA[Application Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/dana+gardner.html"><![CDATA[Dana Gardner]]></category>
	</item>
	<item>
		<title><![CDATA[Wordpress picks up college newspapers with CoPress]]></title>
		<link><![CDATA[http://blogs.zdnet.com/open-source/?p=5172]]></link>
		<description><![CDATA[CoPress, the brainchild of former University of Oregon editor Daniel Bachhuber, aims to build a vertical of college papers within the CMS market, with managed hosting and training. by Dana Blankenhorn]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 02 Nov 2009 05:35:33 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/wordpress.html"><![CDATA[Wordpress]]></category>
		<category domain="http://updates.zdnet.com/tags/web+hosting.html"><![CDATA[Web Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/content+management.html"><![CDATA[Content Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/dana+blankenhorn.html"><![CDATA[Dana Blankenhorn]]></category>
	</item>
	<item>
		<title><![CDATA[CDPS Analyst Interview with John Webster of Illuminata]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1170301]]></link>
		<description><![CDATA[Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of Illuminata," to see how the IBM® Comprehensive Data Protection Express solution addresses the needs of midmarket companies that don't have...]]></description>
		<s:doctype><![CDATA[Download resources]]></s:doctype>
		<pubDate>Mon, 26 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/analyst.html"><![CDATA[Analyst]]></category>
		<category domain="http://updates.zdnet.com/tags/illuminata+inc..html"><![CDATA[Illuminata Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Smart-X Terminal Server Real-Time Monitor 1.0.1.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1169267]]></link>
		<description><![CDATA[Monitor your farm in real-time. Report farm-wide performance counters to Window Perfmon for integration with MS SCOM, HPOV, CA Unicenter and other systems management solutions. Monitor the real total of open sessions in your Terminal farm. Get a list of top used applications. See the status of each server in...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 22 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/monitor.html"><![CDATA[Monitor]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+terminal+server.html"><![CDATA[Microsoft Windows Terminal Server]]></category>
		<category domain="http://updates.zdnet.com/tags/farm.html"><![CDATA[Farm]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[Server]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/systems+management.html"><![CDATA[Systems Management]]></category>
		<category domain="http://updates.zdnet.com/tags/smart-x.html"><![CDATA[Smart-X]]></category>
		<category domain="http://updates.zdnet.com/tags/monitors+%2526+displays.html"><![CDATA[Monitors & Displays]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/network+administration.html"><![CDATA[Network Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/components.html"><![CDATA[Components]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[DGard Network Manager 2010.1 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1187911]]></link>
		<description><![CDATA[DGard Network Manager is the intuitive network analysis and systems management tool for small businesses providing the insight and power you need to quickly and easily understand.The business intelligence and reporting tools are designed to give you the insight and flexibility you need to understand your systems. Document your network...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sat, 17 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/systems+management.html"><![CDATA[Systems Management]]></category>
		<category domain="http://updates.zdnet.com/tags/data+garden+technologies.html"><![CDATA[Data Garden Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/dgard+network+manager.html"><![CDATA[DGard Network Manager]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/network+administration.html"><![CDATA[Network Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1178577]]></link>
		<description><![CDATA[This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best practices to the IT industry and the need for senior business and IT managers to better understand the value...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 15 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[HP print soultions for Logica]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1163329]]></link>
		<description><![CDATA[IT services and business provider, Logica wanted to replace an ageing fleet of legacy printers and copies from different vendors with a single-vendor solution which would reduce costs and increase efficiency. One of the IT improvements,. Support callout reduction of 50 per cent.       ...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 14 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/logica.html"><![CDATA[Logica]]></category>
		<category domain="http://updates.zdnet.com/tags/printers.html"><![CDATA[Printers]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/peripherals.html"><![CDATA[Peripherals]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Dell talks Self-Service IT at Openworld [video]]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25902]]></link>
		<description><![CDATA[At the Oracle OpenWorld conference in San Francisco, Dell chairman and CEO Michael Dell took to the stage to talk about the new strategies that the company is embarking on to help enterprises save money, energy and resources with Dell products and services. In this video clip, Dell talks about...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 13:25:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/video.html"><![CDATA[Video]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
	</item>
	<item>
		<title><![CDATA[The troubling thoughts re: outsourcing]]></title>
		<link><![CDATA[http://blogs.zdnet.com/sommer/?p=646]]></link>
		<description><![CDATA[Watch this space for future problems!    Thereâ€™s a lot going on in the outsourcing world lately. Things like:    - Perot Data Systems being acquired by Dell    - ACS getting bought by Xerox      Add to these deals,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 05 Oct 2009 16:35:09 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/solution.html"><![CDATA[Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo.html"><![CDATA[BPO]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+company.html"><![CDATA[Outsourcing Company]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/bpo+deal.html"><![CDATA[BPO Deal]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process+outsourcing+%2528bpo%2529.html"><![CDATA[Business Process Outsourcing (BPO)]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://updates.zdnet.com/tags/brian+sommer.html"><![CDATA[Brian Sommer]]></category>
	</item>
	<item>
		<title><![CDATA[Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171371]]></link>
		<description><![CDATA[Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/linea+madrid.html"><![CDATA[Linea Madrid]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[TM GE Automation Systems, LLC Improves Visibility Into Data for More Than 1,000 Annual Projects]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171357]]></link>
		<description><![CDATA[TM GE Automation Systems wanted to implement integrated application suite to manage data on very large orders and projects and deploy a hosted model for application management to ensure system uptime for global staff and to minimize IT burden. The challenge was to improve visibility into data across all aspects...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/general+electric+co..html"><![CDATA[General Electric Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+management.html"><![CDATA[Financial Management]]></category>
		<category domain="http://updates.zdnet.com/tags/application+performance+management.html"><![CDATA[Application Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GE</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">GE,ORCL</category>
	</item>
	<item>
		<title><![CDATA[Empowering ITIL Success With WhatsUp Gold]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1197223]]></link>
		<description><![CDATA[WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make it an ideal platform for planning and deploying ITIL Information Technology Infrastructure Library based processes. ITIL processes can provide substantial benefits to IT organizations including...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/ipswitch+inc..html"><![CDATA[Ipswitch Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/whatsup+gold.html"><![CDATA[WhatsUp Gold]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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