it services Resources

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Live Webcast: Using High Availability, Replication and Virtualization for Business Continuity: Organizations face a number of challenges to business continuity and application availability, such as volumes of data and application complexity, demands for round-the-clock operations, and server proliferation. Data replication and high availability can meet many of these challenges, but must be properly used and meet certain standards, if they are...; Tags: Webcast, High Availability, XOSoft, Computer Associates International Inc., Replication, Business Continuity, It Services, Virtualization, Hardware; Webcasts 2008-06-26
ITIL's influence extends beyond IT operations to enhance SOA, portfolio management and change management: ITIL, in effect, is fostering cultural and behavioral change inside of IT departments, which also has a direct bearing on general business transformation and the ability of enterprises to innovate and compete writ large. by Dana Gardner; Tags: Change Management, Hewlett-Packard Co., Information Technology, SOA, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Dana Gardner; Blog posts 2008-06-24
Interview: Dan Rueckert of HP consulting digs into ITIL's role in accelerating SOA, IT service management: Dan Rueckert, worldwide practice director for both the service management and security practices in HP's Consulting and Integration group, explains in an interview the direct and significant ancillary payoffs from ITIL adoption -- from establishing an IT service lifecycle to defining an overall IT service strategy. by Dana Gardner; Tags: Hewlett-Packard Co., Information Technology, IT Service Management, SOA, Consulting, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Dana Gardner; Blog posts 2008-06-20
Web Help Desk (dmg): The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route, track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. Being a Web-based, platform independent solution, the Web Help Desk provides a low cost of ownership, ultimate...; Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management; Software downloads 2008-06-17
IT Service Management: A Top Priority for 2008: IBM recently commissioned the Butler Group to discover the priorities of more than 100 senior IT professionals working in large organisations and enterprises. The results of the survey show what role ITSM will play in 2008, what the priorities will be and how capabilities are deployed. It also provides...; Tags: Butler Group, Priority, Information Technology, IT Professional, IBM Corp., Research Finding, Service Level Management, It Services, It Operations, It service Management; White papers 2008-06-13

Web Help Desk (exe): The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. As a 100% Web based, platform independent solution, the Web Help Desk provides a low cost of...; Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management; Software downloads 2008-06-13
Defining and Valuing IT Services: Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsIT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may...; Tags: Information Technology, Challenges, ITIL, It Services, Strategy, Management; Training 2008-06-01
Measuring and Justifying IT Services: Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Available Dates and LocationsLearn how to avoid IT project failure by measuring and justifying the right projects for your IT service strategy. In this course, you will learn...; Tags: Information Technology, Gap Analysis, Strategy, ITIL, Management, It Services; Training 2008-06-01
Live Webcast: Best Practices for Business Continuity and Disaster Recovery: Business Continuity BC and Disaster Recovery DR practices go hand-in-hand. Likewise, both the BC & DR solutions you choose must closely align with the needs of your business. To meet these requirements and satisfy your organization's tolerance for downtime and data loss, you need to implement a recovery strategy based...; Tags: Webcast, Failover, Continuous Data Protection, XOSoft, Computer Associates International Inc., Best Practice, Business Continuity, Disaster Recovery, It Services, Data Management; Webcasts 2008-05-21
HP's to-do list following EDS acquisition: We now know that HP is acquiring EDS in what appears to be an agreed bid that values EDS at $13.9 billion. Larry Dignan has the main analysis but it leaves open a series of testing questions for HP CEO Mark Hurd. As Larry points out: Overall, Wall Street...; Tags: Acquisition, Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Business Process Outsourcing (BPO), Mergers & Acquisitions, Outsourcing, Corporate Law, Asset Management, Construction, It Services, It Operations, Investment, Finance, Business Operations, Outsourcing & Subcontracting, Operational Planning, Dennis Howlett; Blog posts 2008-05-13
Gilbarco Implements a Single Data Source for Managing All Company Processes: Gilbarco wanted to replace the existing legacy system with a flexible, stable, and secure integrated system and support sales of the "Turnkey" services of strategic importance to the company. The challenge was to guarantee structured post-sales service management and implement a project-oriented management control system. Gilbarco worked with Proxima to...; Tags: Data Source, Oracle Corp., Gilbarco, Supply Chain Management (SCM), Hardware Upgrade, Sales Strategy, It Services, Enterprise Software, Software, Hardware, Sales; Case studies 2008-05-01
Best Practices for Business Continuity and Disaster Recovery: Business Continuity BC and Disaster Recovery DR practices go hand-in-hand. Likewise, both the BC & DR solutions you choose must closely align with the needs of your business. To meet these requirements and satisfy your organization's tolerance for downtime and data loss, you need to implement a recovery strategy based...; Tags: Failover, Continuous Data Protection, XOSoft, Computer Associates International Inc., Best Practice, Business Continuity, Disaster Recovery, It Services, Data Management; Webcasts 2008-04-23
The New, Inseparable Link Between Business Continuity & Email Archiving: Email archives on tapes, local PST files, servers, and various storage devices have just recently become central to the regulatory, storage management, eDiscovery and data recovery needs facing most companies today. So, where does business continuity fit in to this mix? If an archive stores historical mail in...; Tags: Business Continuity, MessageOne, E-mail, It Services, Online Communications; Webcasts 2008-04-22
Amazon steps up Web services support: Amazon Web Services AWS is growing up quickly. The company rolled out premium support services, which will be a welcome sign as more enterprises dabble with Amazon's cloud. AWS rolled out premium support services for Amazon EC2, S3 and SQS with two tiers gold and silver. ...; Tags: Web, Web Service, Amazon.com Inc., Amazon Web Services, It Services, Web Services, Enterprise Software, Software, Larry Dignan; Blog posts 2008-04-17
ITIL® v2-to-v3 Service Manager Certification Bridge Exam Prep Boot Camp: Instantly save $500 off the standard course price when you register on TechRepublic or ZDNet! Offer ends April 30, 2008.View Available Dates and LocationsThis Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, ...; Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations; Training 2008-04-01
IBM Virtualization Engine TS7700 Series Grid Failover Scenarios Version 1.1: The IBM Virtualization Engine TS7700 Series is the latest in the line of tape virtualization products that has revolutionized the way mainframe customers utilize their tape resources. The capability to resume business operations in the event of a product or site failure is provided by the TS7700 Grid configuration. In...; Tags: Failover, Grid, IBM Corp., IBM Virtualization Engine TS7700 Series, Virtualization, Storage Management, Mainframes, Utility Computing, It Services, Hardware, Storage, Servers; White papers 2008-04-01
Managed Services Solution Automates Support Process to Achieve Operational Savings of 15 Per Cent Instantly: In 2005, Interpolis merged with Achmea, the biggest insurance group in the Netherlands. Both companies wanted to continue with Interpolis flexible working policies also integrate systems and ensure that mobile access was one way of assisting with this. Interpolis deployed Dell for its solution and implemented powerful industry-standard Dell notebooks...; Tags: Managed Services, Dell Computer Corp., Managed Services Solution, It Services; Case studies 2008-03-31
How Managed Services has Changed Remote Infrastructure Management: In today's distributed computing environment, critical Information and Communications Technology ICT equipment can be located anywhere in the world. These arrangements possess unique challenges for the companies that need to access, manage, and monitor these critical systems 24 hours per day, 7 days per week. Register now...; Tags: Security, Managed Services, Infrastructure Management, ITC Infotech, It Services; Webcasts 2008-03-26
College Boosts IT Services, Builds Community, With Information Management Solution: Tallahassee Community College TCC offers high-quality education at low cost to students in Florida. The college wanted to provide better IT services and information management solutions to faculty, staff, and students to improve the learning environment. To that end, TCC deployed an integrated solution of Microsoft server and desktop technologies...; Tags: Information Management, IT Services, Information Technology, Microsoft Corp., Tallahassee Community College, Strategy, Management; Case studies 2008-03-26
Get an inside look at System Center Operations Manager 2007: System Center Operations Manager OpsMgr 2007 is designed to help you monitor and manage your IT services. But to deploy and support OpsMgr most effectively, it helps to know a little bit about what's going on under the hood. This chapter from System Center Operations Manager 2007 Unleashed offers a...; Tags: Sams Publishing, Process Improvement, It Services, Strategy, Servers, Quality, Business Operations, Management, Hardware; Book chapters 2008-03-25