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ZDNet Resources
- Live Webcast: Meet Enterprise Application Demands on a Tight Budget
- Even in a challenging business environment, your business still needs to deliver secure, highly available applications across its global WAN from corporate headquarters to branch offices and mobile workers. Managed service providers can help by letting your business reduce costs and simplify complexity. Learn from the analysts at IDC how...
- Tags: Managed Services, Webcast, Enterprise Application, Blue Coat Systems Inc., WANs, Managed Hosting, Network Technology, It Services, Networking
- Webcasts 2009-07-02
- NewWayService 3.29 (Windows)
- NewWayService is a software solution for service management. Easy to use, this tool allows you to quickly track your work orders in a user-friendly environment. It adapts to your needs and allows you to manage work orders, actions, worked or billed hours, customers and contacts, banks of hours, technicians, products...
- Tags: OroLogic, Microsoft Windows, NewWayService, E-mail, It Services, Online Communications
- Software downloads 2009-06-25
- Service Desk TTS 2.4.9 (Windows)
- Service Desk TTS, Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...
- Tags: Service Desk, Microsoft Windows, Service Master Software, E-mail, It Services, Online Communications
- Software downloads 2009-06-25
- IBM preps cloud services; Targets software development and testing
- IBM will unveil a bevy of cloud services targeted at the enterprise, including one focused on making application development and testing more efficient. Big Blue's portfolio is designed to get large enterprises into the cloud faster. IBM said it put two years of research into its latest...
- Tags: Software, IBM Corp., Software Development, It Services, Cloud Computing, Tools & Techniques, Virtualization, Software/Web Development, Management, Hardware, Larry Dignan
- Blog posts 2009-06-15
- Five reasons why ITIL implementations fail [video]
- Lots of organizations are jumping on the bandwagon of ITIL hoping to improve the management and efficiency of their IT departments. Unfortunately, many are ill-prepared to deal with the challenges of implementing ITIL. In this episode of Sanity Savers for IT executives Jason Hiner discusses five real-world...
- Tags: Video, ITIL, Process Improvement, It Services, Quality, Business Operations, Larry Dignan
- Blog posts 2009-06-15
- EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
- The outlook for 2009 and beyond is that businesses and organizations will need to find better ways to account for costs, optimize infrastructure, streamline operational processses, and accelerate time to value for critical products and services. Find out how smarter technology can result in gains in efficiency, business alignment...
- Tags: Service Management, IBM Corp., Financial Planning, It Services, Strategy, Financial Services, Finance, Management
- Resource centers 2009-06-03
- Febooti Automation Workshop 0.9.3 (Windows)
- Automation Workshop allows scheduling and automating of business processes. Automation Workshop requires no scripting, programming or coding skills. Processes are automated by building Tasks that include Triggers and Actions as the key components. When system state match prespecified conditions, the Task is executed, or in other words, Actions are sequentially...
- Tags: System Monitoring, Microsoft Windows, Febooti Software, Processes, E-mail, It Services, Online Communications
- Software downloads 2009-05-31
- IT services spending in UAE increased 41% in 2007 to nearly $791 mln
- IT services spending in UAE increased 41% in 2007 to nearly $791 mlnERP Systems in Dubai, UAEHi,FACTS Computer Software House is a software solution centre focused to provide complete and integrated customized business solutions with a strong customer base in UAE, with all the facilities including the software development team...
- Tags: Enterprise resource planning (ERP), Enterprise software, IT services, information technology
- Discussion threads 2009-05-28
- Down to business: Forrester reports more companies looking to IT services firms for help on green IT strategy
- Down to business: Forrester reports more companies looking to IT services firms for help on green IT strategyEach IT workerEvery IT worker is now equipped with a 'toot' catcher it will be permanently installed on your rear end so it catches any gas you pass.It makes the IT strategy successful...
- Tags: green IT strategy, Forrester Report, Green IT, IT services, Forrester Research Inc., information technology
- Discussion threads 2009-05-22
- Down to business: Forrester reports more companies looking to IT services firms for help on green IT strategy
- Most businesses are still going it alone when it comes to figuring out their green IT projects, but Forrester Research reports that an increasing number of companies are turning to a professional services provider for help. Many of the usual suspects in the enterprise IT services business are morphing in...
- Tags: Strategy, IT Services, Information Technology, Green IT, Forrester Research Inc., Heather Clancy
- Blog posts 2009-05-22
- Tough Love: When IT Security Hurts Your Business
- As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business. One solution that seems to work is to engage more with the business and devolve some security functions into day-to-day operations. Service Management concepts, like...
- Tags: Global Knowledge Network Inc., IT Security, Information Technology, Strategy, ITIL, Security, Management, It Services
- White papers 2009-05-20
- Cuba for Remedy Server (TAPI) 1.3.2.2 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....
- Tags: Service Desk, Computer Telephony Integration, Cuba, TAPI, Server, Microsoft Windows, Remedy Corp., Itel Office Software, Telephony, It Services, Networking
- Software downloads 2009-05-16
- IT Manager Webcast: Business Alignment of IT Services (Level 300)
- In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people...
- Tags: IT Services, Webcast, Information Technology, Strategy, Management
- Webcasts 2009-05-15
- SysAid Help Desk and Asset Management 6.0 (Windows)
- SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully...
- Tags: Asset, Software, Ilient, Knowledgebase, Problem Management, Microsoft Windows, SysAid, SysAid Software, Change Management, ITIL, Help Desk, Asset Management, Tools & Techniques, Text Messaging/SMS/MMS, Management, It Services, It Operations, Operational Planning, Business Operations, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications
- Software downloads 2009-05-08
- Managed Services for Mission Critical Communications
- The paper examines the case for Managed Services in the wireless communications industry. In particular it compares and contrasts the managed services needs and requirements of commercial, Licensed Operators with the needs of the operators of Mission Critical networks. The paper looks at how for both types of organisation, Managed...
- Tags: Managed Services, Network, Managed Hosting, It Services
- White papers 2009-05-07
- IBS Interview: Barry Cardoza, Union Bank
- Barry Cardoza, vice president of business continuity, contingency and disaster planning at San Francisco-based Union Bank and a national voice in bank Business Continuity Planning BCP, is worried. Off late, federally regulated banks must comply with BCP guidelines issued in 2008 by the US Federal Financial Institutions Examination Council FFIEC....
- Tags: Bank, Business Continuity Planning, Business Continuity, IBS Publishing, Business Security, It Services, Financial Services, Business Operations
- White papers 2009-05-01
- MINDTREE IMTS MANAGED SERVICES
- This paper analyses the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. It is also intended to assist in sourcing right managed services partners through evaluation of business segment understanding, skills, and resources" ...
- Tags: Managed Services, MindTree, Managed Hosting, It Services
- White papers 2009-05-01
- Get IT Services Faster, for Less, Thanks to SCC and HP Insight Dynamics - VSE
- SCC (www.scc.com) is Europe's largest independent technology solutions provider around the infrastructure, and is part of Specialist Computer Holdings SCH plc. SCC wanted to make "Technology as a Service" practical and cost-efficient on a standardized platform that manages virtual and physical resources the same way. SCC standardized and virtualized using...
- Tags: Hewlett-Packard Co., Information Technology, It Services, Virtualization, Hardware
- Case studies 2009-05-01
- ITIL V3 and Information Security
- This paper discusses the role and importance to the business of effective Information Security Management ISM, how it is supported by an extensive family of global standards and the way these harmonize with ITIL. The intended readership is business and IT managers familiar with or interested in ITIL. The paper...
- Tags: Information Security, ITIL, Process Improvement, It Services, Security, Quality, Business Operations
- White papers 2009-05-01
- Alloy Navigator Express 5.0.2 (Windows)
- Alloy Navigator Express is a comprehensive and budget-friendly Help Desk and Asset Management solution for Small and Medium Business, advancing the Asset Navigator product line with next generation technology. Alloy Navigator Express helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with...
- Tags: Alloy, Alloy Navigator Express, E-mail, Microsoft Windows, Asset Management, It Services, Ssl/Tls, Help Desk, Online Communications, Operating Systems, Software, Operational Planning, Business Operations, Security, It Operations
- Software downloads 2009-04-29
White Papers and Webcasts
