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IT services company (2 results)
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- Accelerate IT Service Management and ITIL Guidance
- Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.
- White papers 2006-08-01
- ITIL Foundations: Mapping ITIL to the Real World
- Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...
- White papers 2006-07-01
- Mitigating the Risk of Change with Mercury BTO Solutions
- Put the power of ITIL to work for you. View this Webinar and you'll see real-world examples of how to gain visibility and control over your IT operations, empower the Change Control Board CCB with proactive information on change impact and collisions, and implement integrated, end-to-end automated solutions for the...
- Webcasts 2006-06-15
- Best Practices for IT: ITIL Market Trends
- ITIL Information Technology Infrastructure Library best practices have gained popularity and momentum among corporations looking to advance their IT effectiveness and efficiencies. This Enterprise Management Associates white paper, presented by Mercury, takes a look at ITIL disciplines and how they can enable users to tailor their processes...
- White papers 2005-12-01
- Optimizing the Application Change Lifecycle
- In this webcast, one will learn about Mercury's holistic approach to managing application changes across the lifecycle, and how QA can become an integral partner in the application change management process. Mercury's holistic integrated approach combines Mercury's IT Governance workflow process with Mercury Quality Center. This integrated end-to-end approach is...
- Webcasts 2005-11-29
- Infrastructure Management is Not Enough: The New IT Operations Imperative
- Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users experience applications, NOT infrastructure. Only Mercury's application management offerings address the critical IT disciplines to ensure production applications are not only up and running, but are optimized to deliver business value.
- White papers 2005-09-01
- ITIL Best Practices: Maximizing the Business Value of IT - Part II
- Change management and service-level management form a base that enables organization to maximize the business value of IT. While many vendors can provide solutions to automate portions of the ITIL service management processes, Mercury Business Technology Optimization BTO provides an integrated solution that can align implementation of the ITIL...
- White papers 2005-04-01
- BSM Best Practices: 10 Key Steps To Optimize Application Performance and Availability
- Mercury has analyzed these best practices to develop the '10 Key Steps' for optimizing application performance and availability. This paper will present the 10 steps and describe an application management case study from one of Mercury's larger customers.
- White papers 2005-04-01
- ITIL Best Practices for IT and Business Alignment
- Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service Management. As the global leader in Business Technology Optimization BTO, Mercury helps organizations successfully implement ITIL's key principals, combining innovative and industry-leading...
- White papers 2005-02-01
- Minimize the Business Impact of Change: Why the ITIL Configuration Management Process Is the Key
- This webcast presents why the Configuration Management DataBase CMDB is the foundation for an effective Change, Configuration, and Release Management CCM process, practical advice and best practices from leading organizations that have successfully benefited from these processes, and how successfully managing change can help minimize business risk, improve application performance...
- Webcasts
- ITIL Change, Configuration, and Release Management: Reduce the Business Risk of Change
- Mercury's Change, Configuration, and Release Management solution - Mercury Application Change Lifecycle - allows IT departments to manage changes from initial request through production and gives Change Advisory Boards CABs the information they need to make informed decisions. By enforcing automated, standards-based processes, Mercury Application Change Lifecycle reduces the number...
- Resource centers
- ITIL Service Delivery Within the Federal Government
- This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.
- Webcasts
Additional Resources
- Student Technology Day: Steve Ballmer Q&A
- There was quite a lot to transcribe out, and many questions asked. Some questions put to Steve Ballmer, CEO of Microsoft, include: Will we always need programmers? What's Microsoft's input in Facebook and social networking? Does Microsoft have any changes in mind for their...
- Blog posts 2008-10-06
- With Systinet 3.0, HP broadens SOA governance role to encompass services lifecycle, business processes, IT service management
- The movement is to expand SOA governance, but perhaps more importantly, expand governance in general across more of what IT touches. Rules, roles, business context, policy, development-to-deployment lifecycles, operational efficiency, projects and services -- all need to be brought into a contextual whole. Not by a common product set, but...
- Blog posts 2008-10-06
- Startups listen up: you've got a pricing problem
- Just about every new product coming to market is being offered as a service rather than packaged software. But pricing remains something of a mystery. A while back, I started a spreadsheet that plots price points for different saas accounting offerings. At the time I concluded that no-one has figured...
- Blog posts 2008-10-06
- WSO2 eases enterprise data availability for SOA access, consumption
- In its initial release, the application supports access to data stored in relational databases such as Oracle, MySQL and IBM DB2, as well as the comma-separated values CSV file format, and Excel spreadsheets. It allows users to authenticate, encrypt and sign services using the WS-Security and HTTP security standards. In...
- Blog posts 2008-10-06
- SAP: Business drop was 'sudden and unexpected'; Credit crunch hurt IT financing
- SAP said Monday its business fell off in September as the company warned that its third quarter wouldn't meet its previous targets as a broad swath of customers delayed information technology projects. In contrast to SAP's upbeat outlook in July, the company in a statement said it...
- Blog posts 2008-10-06
- Discovering Venice with a CINeSPACE device
- There are many existing services to help you to discover a city you don't know, but the EU-funded CINeSPACE project is quite unique. It combines GIS and semantic technology to provide you with an intuitive and interactive way to discover the cultural heritage of a city. The CINeSPACE project combines...
- Blog posts 2008-10-06
- Welcome to the Data Cloud ?
- ‘The Cloud' is increasingly prevalent in tech conversation these days. Stalwarts of the space such as Amazon and Salesforce go from strength to strength, whilst titans of an earlier model such as Larry Ellison and even Steve Ballmer now seek to appropriate the meme. New blogs like CloudAve play a...
- Blog posts 2008-10-06
- Yahoo: What happens if Google deal doesn't go through?
- Yahoo's search advertising deal with Google, which is expected to increase the company's ability to monetize its Web pages, has been delayed to give the Department of Justice more time to evaluate it. This Google-Yahoo partnership has raised hackles from Microsoft as well as others, but the larger question is...
- Blog posts 2008-10-06
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