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		<title><![CDATA[*&^%$ computers!]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Murphy/?p=464]]></link>
		<description><![CDATA[Last week some people at a British company called Touchpaper released a study of IT service quality called When it goes wrong: Can IT services rise to the challenge? Swearing is a common response. The general answer is "no", but the report is worth reading because knowing more about what...]]></description>
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		<pubDate>Mon, 14 Nov 2005 09:53:32 -0800</pubDate>
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