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- *&^%$ computers!
- Last week some people at a British company called Touchpaper released a study of IT service quality called When it goes wrong: Can IT services rise to the challenge? Swearing is a common response. The general answer is "no", but the report is worth reading because knowing more about what...
- Blog posts 2005-11-14
Additional Resources
- Short clip: American Airlines? upgrading its passenger service system
- Boy, was that a bunch of nothing!A valid question was asked about what the customer will see but all the responses were vague generalities and buzzwords. The only concrete example mentioned was that more of the employees would be among the people instead of behind the ticket counter.Obviously, they...
- Discussion threads 2009-11-06
- Not enough hours in the day? There's a personal assistant for that
- Actually Under -PricedSounds like a pretty cool service. I doubt your "personal assistant sitting in a call center in middle America". I'm sure he or she is in a call center in middle India. But seriously, the service might actually be under-priced. I'd pay more than $10 and I'm sure...
- Discussion threads 2009-11-06
- Peek releases $99 gadget just for Twitter
- Dedicated Twitterers (Tweeters?) have a new option for posting their 140-character thoughts to the web: the TwitterPeek. Looking a tad like a very thin Blackberry, Peek's Twitter-friendly gadget features a QWERTY keyboard, color screen and click scroll wheel. Available only on Amazon.com for $99, users get...
- Blog posts 2009-11-06
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- News items 2009-11-05
- Twitter and web forgery
- Last evening as I was winding down after a long journey imagine my surprise when I started to receive a tsunami of @ replies on my Twitter account. Apparently I was direct messaging a stack of people I don't know with a link to something that...
- Blog posts 2009-11-05
- The iPhone is one of the best phones in the world, carriers with it are the problem
- far from perfect indeedIt's a great gadget...until it freezes and you have to wait several minutes while you reboot it. That is if you know how to reboot it, the first time is always accompanied with panic because you think the thing went dead. Don't blame the carriers,...
- Discussion threads 2009-11-04
- MSN in June 2009 (Gallery: The past and future of MSN)
- The original MSNWasn't the original MSN a dial-up service like AOL? I'm a little fuzzy, but I seem to remember it being touted as an Internet killer, and it was a service, not simply a web site. Anybody remember?You are correct, it was a fee based service thatallowed you to...
- Discussion threads 2009-11-04
- Short clip: American Airlines? upgrading its passenger service system
- Monte Ford, CIO of American Airlines describes how the company?s new passenger service system will work in the future. He says it will be easier for customers to handle reservations, ticketing, and flight information through their mobile devices.
- Videos 2009-11-04
- Microsoft fixes IE patch again
- A Patch To Fix A PatchMicrosoft is up to its old tricks again.Yes, Microsoft IS up to its old tricks...... fixing things that don't work, repairing broken code, and generally looking after its customers. Too bad they can't do the same for you. (Fixing things that don't work)@Confused...
- Discussion threads 2009-11-04
- You'll be far better off in a future without enterprise software
- As per usual...you give no concrete examples only ethereal ideas that go nowhere. You talk about services as though it is something other than software. Everything you propose goes back to the fact that you still have to have infrastructure and software before you can even get started. You use...
- Discussion threads 2009-11-03
- LG 60PS80
- Photo gallery: LG PS80 seriesWhen it was announced at CES 2009, the LG PS80 series of plasma TVs earned one of our three nominations for Best of CES in the TV category. We've already reviewed the other two sets--Panasonic's G10 plasmas and Vizio's VF551XVT LED-based LCD--and both scored...
- Product reviews 2009-11-02
- LG 50PS80
- Photo gallery: LG PS80 seriesWhen it was announced at CES 2009, the LG PS80 series of plasma TVs earned one of our three nominations for Best of CES in the TV category. We've already reviewed the other two sets--Panasonic's G10 plasmas and Vizio's VF551XVT LED-based LCD--and both scored...
- Product reviews 2009-11-02
- Google defines its focus in Apps in 2010
- Chrostopher: the need for detailed formatting as we know it is going away.Actually, the detailed formatting is moving to making it look like you want on computer screens, NOT on paper, which is quite different.All of those baroque features for printing on 8.5x11 paper are looking more stupid every day.Interesting...
- Discussion threads 2009-11-02
- Analyst: Big on Motorola, Android; no love for RIM, Palm
- To Stay in Business,eventually they will turn to Android.The SAME WAY did HTC and MOTOROLA.and IT will not Take Long!RE: Analyst: Big on Motorola, Android; no love for RIM, PalmRIM forever!droid is cool, but read the comments on the original article.this guy is probably waaaay off.IT Analysts are kind of...
- Discussion threads 2009-11-02
- Net Neutrality: You own the Internet - make sure it becomes Law
- how to get from there to herewhile net neutrality makes a lot of sense to most people, how can we make sure that it becomes law. Our open source government democracy is decidedly NOT neutral, and the same interests that would take away our rights on the internet, are the...
- Discussion threads 2009-11-02
- Net Neutrality: You own the Internet - make sure it becomes Law
- For the first time in the world, there's a service that has a unique platform that allows all free people to interact, demonstrate, express and bind together to resolve issues. The internet is the vehicle which will drive change, innovation and create an entirely new political landscape that does not...
- Blog posts 2009-11-02
- 32bit Service Monitor 09.11.01 (Windows)
- Monitor Internet Services and alert user with a verity of methods if down. Always know whether or not your web site or other network services are up or down with 32bit Service Monitor. 32bit Service Monitor will check your site as often as you have configure it to. If your...
- Software downloads 2009-11-02
- Business Week: 1.4 million Google Voice users, global push in the works
- In documents filed with the Federal Communications Commission, Google said it had more than 1.4 million Google Voice users - with some 570,000 using the service seven days a week - and hinted that it has plans to expand the service, or possibly elements of it, beyond the U.S. ...
- Blog posts 2009-10-30
- SOA, Roman, Greek, or Modern: you don't 'do' architecture
- Service Oriented ImplementationAnd by the way there's virtually no ROI you can associate with doing architectural work in a service oriented way. It's actually implementing the architectural plan that provides the benefit. Service Oriented Implementation anyone?My 2 centsMiko
- Discussion threads 2009-10-30
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