it service management and vyom labs

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Vyom Labs Case Study: One of the Largest Banks in UAE

BMC Remedy ITSM7 is a single integrated suite of products consisting of Service Desk, Change Management, SLM and Asset Management. In the bank's environment of ITSM6, high customisations are done to meet the banks requirements and several bespoke applications are developed for other purposes. The aim is to use BMC...

Tags: Service Desk, Bank, BMC Software Inc., Remedy Corp., Vyom Labs, Change Management, Service Level Management, It Services, Financial Services, It Management, Tools & Techniques, Management, It Operations, It service Management

Case studies 2008-09-15

Vyom Labs Case Study: A Fortune 500 Company

Company want to streamline the helpdesk process using a bespoke application developed on top of ARS which will provide functionality comparable to that of ITSM Service desk. Various addition features like email engine integration, crystal report integration and post deployment support etc. are expected as well. Vyom Labs handled the...

Tags: Remedy Corp., Integration, Vyom Labs, E-mail, Help Desk, Service Level Management, Software Development, Call Centers, Online Communications, It Operations, It service Management, Software/Web Development

Case studies 2008-09-15

Vyom Test Edge for BMC Remedy Datasheet

Software testing is a complex process involving the development and execution of thousands of tests. Often tests are required for multiple hardware platforms, multiple configurations (computers, operating systems, and browsers) and software versions. Managing all aspects of the testing process can be time-consuming and difficult. Vyom Test Edge for BMC...

Tags: BMC Software Inc., Remedy Corp., Vyom Labs, It Management, It service Management

White papers 2008-08-10

Leading Provider of IT Solutions to the Telecom Industry Achieves ISO 20000

The IT division supporting Tech Mahindra's Mumbai and Pune offices had in place a good mature set of ITIL Best Practices for few processes. ISO/IEC 20000 certification was achieved in support of a strategy of continuous improvement of IT services and alignment of IT service delivery and management to business...

Tags: Infrastructure Management, Information Technology, ISO, Telecommunications, Vyom Labs, It Services, Strategy, ITIL, It Management, Management, It service Management

Case studies 2008-08-05