it service management and mercury interactive corp.

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Accelerate IT Service Management and ITIL Guidance

Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.

Tags: Business Technology Optimization, Information Technology, Mercury Interactive Corp., ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations

White papers 2006-08-01

ITIL Foundations: Mapping ITIL to the Real World

Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...

Tags: Mercury Interactive Corp., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations

White papers 2006-07-01

Business Service Management Best Practices Webinar

In this webcast, one will learn how Mercury's BTO solutions can help one to implement Service level management and system availability management according to Business Service Management BSM best practices.

Tags: Business Service Management, Mercury Interactive Corp., Service Management, Service Level Management, It Operations, It service Management

Webcasts 2006-02-15

Infrastructure Management is Not Enough: The New IT Operations Imperative

Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users experience applications, NOT infrastructure. Only Mercury's application management offerings address the critical IT disciplines to ensure production applications are not only up and running, but are optimized to deliver business value.

Tags: Infrastructure Management, Information Technology, Application Management, Mercury Interactive Corp., It Services, It Management, It service Management

White papers 2005-09-01

Mercury Interactive Case Study: Cable & Wireless

Cable & Wireless is a leading international communications company. Although Cable & Wireless' project management function was performing well, the internal project team felt that delivery could be enhanced by tuning project processes and encouraging a universal standard approach to reporting. Mercury's ITG solution provides a live, consolidated view of...

Tags: Mercury Interactive Corp., Cable And Wireless Plc., Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management

Case studies

ITIL Service Delivery Within the Federal Government

This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.

Tags: Mercury Interactive Corp., AKO, ITIL, Process Improvement, It Services, Service Level Management, Service Management, Government, Quality, Business Operations, It Operations, It service Management

Webcasts

BenefitPoint Uses Mercury to Keep Web Applications Healthy and Enforce SLAs

Where does the leading provider of online group health insurance back-office software, that garners 100% of its revenues from its Web applications, turn to ensure the best end-user experience and enforce customer Service Level Agreements SLAs? As a highly successful application software provider to the group health insurance industry, BenefitPoint...

Tags: SLA, Web Application, Mercury Interactive Corp., Service Level Management, Benefits, Healthcare, It Operations, It service Management, Human Resources

Case studies

Additional Resources

Live Webcast: Simplified IT with Software-as-a-Service (SaaS)

One of the most important functions of IT professionals is the never-ending process of updating, maintaining and supporting all of the various software services and applications that their companies rely on for business. It's a difficult job, even under the best of circumstances. But what if there was...

Tags: Software-as-a-service, Webcast, Information Technology, Software As A Service (SaaS), Cloud Computing, Emerging Technologies

Webcasts 2008-10-14

Zmanda launches open source backup, recovery solutions for Windows

Open source backup and recovery independent software developer ISV Zmanda formally announced two new products tailored for Windows users. Zmanda, of Sunnyvale, Calif. announced Zmanda Recovery Manager Enterprise Version 3.0 for MySQL and Zmanda Internet Backup ZIB. ZRM 3.0 is the first Windows edition...

Tags: MySQL, Recovery Solution, Microsoft Windows, Backups, Operating Systems, Open Source, Servers, Databases, Software, Hardware, Enterprise Software, Data Management, Paula Rooney

Blog posts 2008-10-13

LG introduces Wirewize remote pay home theater tech support

Best Buy must get some huge margins from its Geek Squad tech support service, because it seems like everyone wants to copy that model of overcharging noobs for help with tech installations and troubleshooting. Circuit City has Firedog, and Office Depot has Tech Depot Services. Now LG Electronics is trying...

Tags: Home Theater, LG Electronics Inc., Cable, Wirewize, Home Entertainment, Consumer Electronics, Tv & Home Theater, Personal Technology, Sean Portnoy

Blog posts 2008-10-13

Hoping for AppleTV update at Apple's notebook event

The clock is ticking toward the big Apple event - you know, the one where the company is expected to announce the sub-$1,000 notebook and/or a new design to the MacBook line and/or the move into Nvidia's graphics chipset and/or something altogether different. (Dontcha just love the Apple rumor mill?)...

Tags: Notebook, HDTV, Apple Inc., Apple TV, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Sam Diaz

Blog posts 2008-10-13

Egnyte: using and sustaining Enterprise 2.0

Egnyte, in a nutshell, is a software as a service, cloud storage application. But it's a lot more than just that. It feels like your online home of files, storage and where you put your valuables. Egnyte started out because the small business, which is...

Tags: Apple iPhone, On-demand, Server, Enterprise 2.0, Egnyte, Backup Facility, Storage, Backups, Hardware, Zack Whittaker

Blog posts 2008-10-13

CEOs freak out; IT preps a do-over

Being a CEO today just stinks. The economy is melting down. No one trusts each other. And the chieftains don't even know if their customers will survive. What's this mean for your technology department? A lot of upheaval and perhaps one big do-over that starts in 2009. ...

Tags: CIO, Information Technology, CEO, Technology Department, Pricing, Business Intelligence, Tools & Techniques, Strategy, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Larry Dignan

Blog posts 2008-10-13

Free national Wi-Fi? Pardon me not holding my breath.

In today's Wall Street Journal, reporter Amy Schatz writes that a proposal to create a free, national wireless Internet service got a boost after Federal Communications Commission engineers "concluded that concerns are overblown about such service interfering with other carriers." Which is all well and good, except...

Tags: FCC, Airwave, Wireless Internet, Federal Government, Wi-Fi, Wireless LANs, Wireless, Government, Andrew Nusca

Blog posts 2008-10-13

IT warning: Turbulence ahead

The technology budget is on the skids. The business types don't quite get IT (and by the way you don't get them either). And amid all this turmoil all you have to do is keep your infrastructure humming and solve the 25 most contentious business-technology issues by the first half...

Tags: CIO, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan

Blog posts 2008-10-13

SharePoint: What are the risks, rewards?

What does it say about SharePoint when a presentation focused on whether you can survive it packs the house? Mark Gilbert's presentation--"Can the CIO survive Microsoft SharePoint?"--at the Gartner Symposium ITxpo filled up an auditorium. There are two ways to read this: There is...

Tags: Microsoft SharePoint, Gilbert, MOSS, Collaboration, Groupware, Enterprise Software, Software, Larry Dignan

Blog posts 2008-10-13

Why MySpace's MyAds won't be the next Google AdWords

When it comes to online advertising everybody wants to be the next Google, and News Corp-owned MySpace is no exception. Today the company rolled out its latest advertising platform called MyAds, designed to service "individuals and small businesses" rather than the big name brands that the social networking site's existing...

Tags: Google Inc., Advertisement, Google AdWords, MySpace, Steve O\'Hear

Blog posts 2008-10-13

Enterprise web 2.0 costs set to plunge

Good news for credit crunch squeezed CIOs: the price of enterprise web 2.0 tools is set to plummet, according to a new report from Forrester. Good news for credit crunch squeezed CIOs: the price of enterprise web 2.0 tools is set to plummet. According to a new...

Tags: Software, Web, CIO, Tool, Web 2.0, Productivity, Channel Management, Tools & Techniques, Internet, Marketing, Management, Forrester, budget, Jo Best, Silicon.com

News items 2008-10-13

Negotiating with your hardware vendor 101

Squeezing the most out of technology budgets seems to be a running theme these days, but customers frequently give up leverage in negotiating hardware deals. According to Gartner analyst Leslie Fiering most hardware negotiations go wrong early on. A customer's maximum leverage occurs when a company is...

Tags: Leverage, Hardware Maker, Hardware, Larry Dignan

Blog posts 2008-10-13

Gartner's worst case for 2009 IT budgets isn't so bad

Gartner has revised its 2009 IT budget prognostications, a move that isn't surprising, but the firm's projections could be a lot worse. Peter Sondergaard, senior vice president of research at Gartner, outlined the research group's new projections in his opening keynote at the Gartner Symposium ITxpo in...

Tags: IT Budget, Information Technology, Gartner Inc., Strategy, Management, Larry Dignan

Blog posts 2008-10-13