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- Web Help Desk Pro 9.2.3 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations
- Software downloads 2009-11-20
- Web Help Desk Free 9.2.3 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing
- Software downloads 2009-11-20
- Abacus HelpDesk 5.0 (Windows)
- Abacus HelpDesk supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, and invoice handling. With the SQL-connection module, Abacus HelpDesk supports MS SQL server to handle large databases. Multi-language support, Citrix and Terminal server support, and remote computing.
- Tags: Support, Microsoft Windows, LE-Software Sweden, Help Desk, Call Centers, It Operations
- Software downloads 2009-11-19
- Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
- Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.
- Tags: SLA, Performance, ROI, Cerylion Inc., Roi/Tco, Service Level Management, Finance, Managerial Accounting, It Operations, It service Management
- Webcasts 2009-11-18
- Curio 6.2 (Mac)
- Curio is the premier mind mapping, brainstorming, and project management application designed to promote visual thinking. Using Curio's innovative freeform interface and tools, you can intuitively gather, associate, and recall your ideas, while easily managing all the notes and documents associated with your project. Curio's extensive feature-set includes tools to...
- Tags: Apple Macintosh, Curio, Project Management, Tools & Techniques, Productivity, Strategy, It Operations, It service Management, Management
- Software downloads 2009-11-18
- Spiceworks IT Desktop 4.1.42130 (Windows)
- Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...
- Tags: Asset, Network, Microsoft Windows, Spiceworks, Spiceworks IT Desktop, Asset Management, Help Desk, Call Centers, Financial Services, Operational Planning, Finance, Business Operations, It Operations
- Software downloads 2009-11-17
- ClickTime 6.3 (Mac)
- ClickTime is a web-based service for employee time and expense tracking. Users can access the system from any web connection Generate reports online instantlyEmpowers managers to monitor projects in real-timeAutomatic email reminders encourage timely completion of timesheetsIt's an outsourced service; no server to install at your office
- Tags: Web, Apple Macintosh, Outsource, Clicktime, ClickTime 6.3, E-mail, Outsourcing, Channel Management, Online Communications, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing
- Software downloads 2009-11-16
- AudioFinder 4.9.8 (Mac)
- AudioFinder is the digital musician's workflow accelerator, sample management system, and music production hub. AudioFinder gathers all the most useful tools in one quick and intuitive application, enabling you to be more creative by handling all the time consuming tasks that slow down your music production. AudioFinder can build a...
- Tags: Playback, Apple Macintosh, Tool, Iced Audio, AudioFinder, Productivity, Business Process Automation, Digital Music, It Operations, Personal Technology
- Software downloads 2009-11-15
- BPM Studio Pro 4.9.9 (Windows)
- BPM Studio Pro is an MP3 DJ system for professional DJs, discos, bar and restaurant owners, dancing schools, radio stations, and other entertainment centers. The program has basic functions such as editing, pitching, mixing, cue-point setting, and looping, along with numerous special functions for live mixing and flexible background music....
- Tags: BPM, Microsoft Windows, ALCATech, BPM Studio Pro, Business Process Automation, Operational Planning, Strategy, Enterprise Software, It Operations, Business Operations, Management, Software
- Software downloads 2009-11-14
- MixVibes Home Edition 7.2 (Windows)
- Mix your favorite songs like a professional DJ with MixVibes Home Edition, the first software allowing a perfect mix of your tracks (MP3, WAV, OGG). MixVibes Home Edition includes all the main features a DJ needs. Home Edition features Pitch / Master Tempo: synchronize the BPM of your tracks easily...
- Tags: Track, Microsoft Windows, MP3, MixVibes, MixVibes Home Edition, Business Process Automation, Digital Music, Digital Media, Operational Planning, It Operations, Personal Technology, Consumer Electronics, Business Operations
- Software downloads 2009-11-12
- Why IT can't seem to deliver measurable productivity
- Sounds like excuses to me.If it can't be shown on the bottom line, its useless.IT really needs to be aligned with business needs.From what I have heard talking with several managers, IT needs to come out out the silo and focus on delivering business needs and services. From what...
- Tags: Product marketing, Strategy, IT Operations, information technology, customer service
- Discussion threads 2009-11-11
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-11-11
- Systemizer 0.9 (Windows)
- Systemizer Software will help you in your business in multiple ways. Map out your strategies, develop your own presentations quickly, streamline your routine tasks,link to files locally on your hard drive or on the Internet,embed images and videos into your nodes. The Systemizer Software can be used for any type...
- Tags: Hi-End Marketing, Outsourcing, Corporate Communications, Microsoft Windows, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Operating Systems, Software
- Software downloads 2009-11-11
- SharedPlan Pro 5.4.20 (Mac)
- SharedPlan Pro is an intuitive, robust project management application for Mac OS X (10.4 and later) that may be combined with a private, secure, online project server. Pro provides a complete project planning environment for project managers, including: Access to online project management tools for sharing projects and controlling...
- Tags: Apple Macintosh, SharedPlan Software, SharedPlan Pro, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Software downloads 2009-11-10
- Northrop Grumman sells consulting firm in leveraged buy-out
- Northrop Grumman, one of the largest suppliers to U.S. military, has sold its TASC group to Kohlberg Kravis Roberts KKR and the Atlantic Group for $1.65 billion. by Doug Hanchard
- Tags: Northrop Grumman Corp., Consulting, Outsourcing, Channel Management, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Doug Hanchard
- Blog posts 2009-11-09
- Business Analytics and Optimization for the Intelligent Enterprise
- Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major...
- Tags: Business Process, Optimization, BPM, Business Analytics, Enterprise, Operational Planning, Business Process Automation, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software
- White papers 2009-11-09
- UltraVNC 1.0.8.0 (Windows)
- UltraVNC is a powerful, easy to use and free software that can display the screen of another computer via internet or network on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a...
- Tags: Microsoft Windows, Computer, UltraVNC, Help Desk, Productivity, Call Centers, It Operations
- Software downloads 2009-11-08
- Nexus Concepts Desktop Share 2.3 (Windows)
- Free remote control / remote help desk application similar to LogMeIn Rescue or GoToMyPC featuring no installation, small size (200KB), gets through firewalls and is customizable making it perfect for technical support companies. You can even host the service on your own web server.
- Tags: Microsoft Windows, Nexus Concepts, Help Desk, Call Centers, Web Servers, It Operations, Internet
- Software downloads 2009-11-07
- Bridging the gap between BPM and SOA: look to the repository
- The key to BPM-SOA alignment is having a common service registry/repository by Joe McKendrick
- Tags: BPM, SOA, Service-Oriented Architecture (SOA), Business Process Automation, Operational Planning, Enterprise Software, Web Services, Strategy, Middleware, Software, It Operations, Business Operations, Management, Joe McKendrick
- Blog posts 2009-11-06
- Please vote: Shortlisted at Computer Weekly
- Computer Weekly, shortlisted this blog for top honors in the 2009 Project Management category. Here's how to vote! by Michael Krigsman
- Tags: Computer, Productivity, Project Management, Tools & Techniques, Blogging, Strategy, It Operations, It service Management, Management, Internet, Michael Krigsman
- Blog posts 2009-11-04
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