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10 things your IT project manager never wants to hear: "The dog ate my presentation." "We've decided to change directions." "I'm dumping this employee on you who has failed at every other thing we've assigned them." ... IT project managers have heard it all. by Deb Perelman; Tags: Information Technology, Project Manager, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management, Deb Perelman; Blog posts 2008-07-24
Project portfolio mgt: "Draconian enforcement doesn't work" [podcast]: Achieving successful technology implementations requires IT and business to establish shared expectations around project goals, objectives, and process. Too often, the business doesn't understand real technology constraints while IT remains blissfully unaware of why some projects were even started. by Michael Krigsman; Tags: Podcast, Information Technology, Project Portfolio Management, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management, Michael Krigsman; Blog posts 2008-07-22
Offshore outsourcers turn cautious: The three primary publicly traded offshore outsourcing companies have turned cautious about the future even as their financial results remain strong. Among the worries--a weak dollar that's hurting revenue and margins, economic uncertainty, murky IT budgets and a concentration of financial services and retail customers. Meanwhile, CIOs...; Tags: Revenue, Wipro Technologies, Financial Service, Outsourcing Company, Net Income, Infosys Technologies Ltd., Outsourcing, Operational Accounting, Financial Planning, Financial Services, It Operations, Business Operations, Outsourcing & Subcontracting, Finance, Larry Dignan; Blog posts 2008-07-18
From Chapter one: Data Processing and the IBM Mainframe: The controls that developed around the 360 environment were all predicated on the primary concerns expressed by Finance management: that nothing interrupt processing critical to Finance. Thus virtually all of them derive from, or are subsidiary to, the service level agreement. by Paul Murphy; Tags: SLA, IBM Mainframe, Data Center, Mainframe, Data-processing, IBM Corp., CoBiT Framework, CoBiT, Systems Documentation, Disaster Plan, Data Centers, Service Level Management, Storage, Hardware, Data Management, It Operations, It service Management, Paul Murphy; Blog posts 2008-07-18
SAP 'Mittelstand' customers upset at new maintenance charges: Following on from yesterday's announcement of a hike in SAP maintenance charges, the German title Computerwoche implies that the powerful 'Mittelstand' group in the German SAP user group are far from happy. Under the title: "Higher maintenance costs upset SAP customers ," Computerwoche interviewed Gunther Rheinhart, executive member of the...; Tags: Customer, SAP AG, Mittelstand, Gunther Rheinhart, Auto-renew, Software As A Service (SaaS), Workforce Management, Outsourcing, Emerging Technologies, Human Resources, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett; Blog posts 2008-07-17

Software Project Management (exe): For a project to be successful it has to be planned and managed so that the project objectives are achieved. A comprehensive plan ensures adequate planning for all the aspects that are necessary for project success. A plan is used to execute the project and to monitor and control it....; Tags: Software, Project, Software Project Management, Software Project, Edistalearning, Project Management, It Operations, It service Management; Software downloads 2008-07-16
Beneficial_Outsourcing (exe): Beneficial_outsourcing provides a complete guide on how to make outsourcing a pleasant experience for both your customers and your company. With our years of experience in Business Process outsourcing, we have developed complete guide on how to succeed with your outsourcing needs. This version is the first release on CNET...; Tags: 100TopBPOCompanies, Beneficial_outsourcing, Outsourcing, Business Process Outsourcing (BPO), It Operations, Business Operations, Outsourcing & Subcontracting; Software downloads 2008-07-15
CIOs getting better prices, see flat second half spending: A Citi Investment Research survey of 200 CIOs finds a cautious outlook for technology spending that's roughly flat in the second half compared to a year ago. Under the surface, however, there are some interesting crosscurrents and IT buyers are getting better pricing. The survey released last...; Tags: CIO, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, Server Consolidation, Pricing, Marketing Research, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Servers, Hardware, Marketing, Larry Dignan; Blog posts 2008-07-14
VPN Link Test (exe): Chimera 'VPNLinkTest' is a program designed specifically for corporate environments who have site-to-site VPN links from a central hub site out to remote branch spoke sites. It provides a quick and easy way to test whether a VPN link is active and the response of the intermediary devices in its...; Tags: Chimera Computing, Help Desk, VPNs, Call Centers, Network Security, Networking, Telecommunications, Security, It Operations; Software downloads 2008-07-10
QUODfm (zip): The QUODfm is a VSTi, a softwaresyntheziser for windows based on FM synthesis, with some new concepts for song developing and live use. You can select and hear sounds during a running sequence for 4 synths parallel. Select and hear microtunings for 4 synths during a running sequence. Play algorithmic...; Tags: Scale, ESKA, QUODfm, CPU-Load, Business Process Automation, Operational Planning, Processors, Strategy, It Operations, Business Operations, Semiconductors, Hardware, Components, Management; Software downloads 2008-07-09
Method123 Educational (exe): Online Web Based Project Management Software that can also be downloaded to a PC. You can download a project management methodology complete with templates, examples and case studies. The Method123 Educational Edition offers the complete project management course solution, as it provides all of the knowledge needed to teach and...; Tags: Method123, Method123 Educational Edition, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management; Software downloads 2008-07-09
Top 10 things Michael Arrington should do to protest Microsoft's bad behavior: TechCrunch's Michael Arrington is miffed. Microsoft crossed a line by ganging up on Yahoo with Carl Icahn. Arrington outlines his case, but the last sentence is what intrigued me: "I'm all for a merger. But I won't stand by quietly while Microsoft destroys what's left of...; Tags: Yahoo! Inc., Microsoft Corp., Apple Mac OS X, Apple Mac OS, Help Desk, Operating Systems, Desktops, Software, It Operations, Hardware, Larry Dignan; Blog posts 2008-07-08
Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok: A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office operations has a limited impact. The working paper, conducted by the University of Michigan as well as Nasscom,...; Tags: Offshore, Customer Service, Offshore Outsourcing, Customer Satisfaction, Back-office, Offshoring, Outsourcing, Product Marketing, Operational Accounting, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Finance, Enterprise Software, Software, Larry Dignan; Blog posts 2008-07-07
10+ ways to help your help desk (and therefore yourself): If you're a go-to resource for your organization's help desk, you can make your job easier by making their job easier. Calvin Sun looks at some things you can do to make help desk operations go more smoothly -- which will pay off for you in return.This download is also...; Tags: Calvin Sun, Help Desk, Call Centers, It Operations; Download resources 2008-07-07
5 more reasons IT projects fail: How doth my project fail? Let me count the ways. With apologies to the poet Elizabeth Barrett Browning, there are myriad ways that IT projects fail. by Michael Krigsman; Tags: Project, Information Technology, Project Management, Strategy, Change Management, Tools & Techniques, It Operations, It service Management, Management, Michael Krigsman; Blog posts 2008-07-03
Helpdesks and productivity: Getting rid of the PC reduces ambiguity in the system, thereby letting you eliminate the help desk and thus lowers your IT costs while increasing user productivity. by Paul Murphy; Tags: PC, Usage Habituation, Help Desk, Call Centers, It Operations, Paul Murphy; Blog posts 2008-07-03
Remote Control Manager (rar): Remote Control Manager is a complete solution for storing all IT devices in one centrally managed database that is accessible by anyone in your technical support help desk. The Remote Control Manager system does not replace existing methods of managing devices but instead uses the existing tools available to open...; Tags: Device, Carl Green, Firewalls, Channel Management, Help Desk, Productivity, Routers & Switches, Web Browsers, Network Technology, Network Security, Networking, Marketing, It Operations, Internet; Software downloads 2008-07-03
Part 2: Green tech and corporate ethics: Just following up my post from yesterday about a new consulting service from IBM designed to examine the ethical weight of green technology practices. There's another white paper on the Web site for business process management software vendor Metastorm about the impact that surprise rethinking the way...; Tags: Business Process, Metastorm, Green Technology, Ethics, Operational Planning, Business Ethics, Business Process Automation, Business Operations, Leadership, Management, It Operations, Heather Clancy; Blog posts 2008-07-01
Offshoring: India still No. 1: Bangalore remains on top as the global outsourcing leader but with prices on the rise in India, locations like Beijing and Auckland are catching up fast. Bangalore has retained its position as the ideal global delivery location for businesses, according to a new report from IDC. The...; Tags: India, City, Beijing, International Data Corp., Delivery Location, Government, Vertical Industries, Outsourcing, Pricing, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, offshoring, China, Vivian Yeo, ZDNet Asia; News items 2008-06-27
When thinking PaaS, think about it in terms of audience: Software as a service has turned into platform as a service (as if we needed another "aaS") and as this application battle royale gets underway developers need to think about these efforts in terms of audience. For instance, Bill Appleton, CTO of DreamFactory, which makes cloudware--rich Internet...; Tags: Intuit QuickBase, Platform, PaaS, Salesforce.com AppExchange, DreamFactory, Cloud Computing, Tools & Techniques, Project Management, Sales Force Management, Management, It Operations, It service Management, Sales, Larry Dignan; Blog posts 2008-06-23