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Satyam: PWC's version of the 'Who's On First?' comedy routine: Who's on 1st? Thank you, thank you, thank you to the folks at TechMarketView for finding the most inane testimony yet in the still amusing Satyam fraud saga. The story, and youâ€™ve got to read the source document in The Times of India, is...; Tags: Audit, PricewaterhouseCoopers Consulting, Satyam, Indian, Financial Accounting, Financial Statements, Outsourcing, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer; Blog posts 2009-07-02
Take steps to prevent IT myopia [video]: Most lists for improving IT tend to focus on project management issues. While thatâ€™s important, if you get too caught up in the details of project management, you may miss out on the broader, more strategic view thatâ€™s critical for successful IT operations. This episode of Sanity Savers for IT...; Tags: Information Technology, Video, Project Management, Strategy, Tools & Techniques, It Operations, It service Management, Management, Larry Dignan; Blog posts 2009-07-02
Spiceworks IT Desktop 4.0.37242 (Windows): Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...; Tags: Asset, Network, Microsoft Windows, Spiceworks, Spiceworks IT Desktop, Asset Management, Help Desk, Call Centers, Operational Planning, Business Operations, It Operations; Software downloads 2009-07-02
Web Help Desk Software 9.2.0.10 (Mac): The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...; Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing; Software downloads 2009-07-01
PwC: rotten to the core or just plain stupid?: I hope that my good friend Vinnie Mirchandani doesn't take offense to the title of this post. PwC is his alma mater in a past life. However, events at Satyam in India, which have not received the attention they deserve in the US, have taken a decidedly weird or comic...; Tags: PricewaterhouseCoopers Consulting, Satyam, Francine McKenna, Financial Accounting, Outsourcing, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett; Blog posts 2009-06-30

IBM's latest campaign against paper: You've got to love all the statistics that high-tech companies use to express the return on investment of their green IT offering du jour. Here is a new-ish one from IBM: the average office worker uses roughly 10,000 sheets of copy paper year. (Notice that does not mention printer output,...; Tags: IBM Corp., Content Management, Web Technology, Outsourcing, Vertical Industries, Healthcare, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Heather Clancy; Blog posts 2009-06-29
BeaTunes 2.0.10 (Windows): How well organized is your iTunes Library? Are your artists always spelled the same way? Any R.E.M. vs REM? beaTunes can easily fix this and other problems with its unique inspection feature (license required to apply one-click solutions). Could your last mix CDs song order use some improvement? Let beaTunes...; Tags: Song, Playlist, Microsoft Windows, Apple iTunes, Business Process Automation, Operational Planning, Digital Music, Digital Media, Strategy, Enterprise Software, It Operations, Business Operations, Personal Technology, Consumer Electronics, Management, Software; Software downloads 2009-06-25
Visual Metronome 2.11 (Mobile): Visual Metronome is a metronome for the iPod and iPod Touch that provides audio and visual beat indication. Visual Metronome features click synthesis allowing you to customize your clicks to sound the way you want. You can also choose one of six acoustic drums sounds. Accuracy down to a tenth...; Tags: Apple iPod, Mobile, BPM, Business Process Automation, Operational Planning, Strategy, Digital Music, Enterprise Software, Digital Media, It Operations, Business Operations, Management, Personal Technology, Software, Consumer Electronics; Software downloads 2009-06-25
Xnntp 0.7.4 (Mac): Xnntp is a offline newsreader with a focus on collecting and indexing informations. Native Cocoa Newsreader. Multi-Windowed. Mime compliant. CoreData Based Easy to use.; Tags: Apple Macintosh, Consulting, Xnntp, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; Software downloads 2009-06-25
My Experience with Dell's Namastechnical Support: Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...; Tags: Dell Computer Corp., PC, CD, Call-center, Indian, Minesh, Call Centers, Customer Relationship Management (CRM), Desktops, It Operations, Enterprise Software, Software, Hardware, Jason Perlow; Blog posts 2009-06-24
HP adds new consulting services to smooth the enterprise path to cloud adoption: The HP Cloud Discovery Workshop is designed to help enterprise IT organizations learn about the cloud as a strategic service delivery option and how to leverage it as part of a broader IT service delivery strategy. by Dana Gardner; Tags: Consulting Service, Hewlett-Packard Co., Information Technology, Consulting, HP Cloud Discovery Workshop, Strategy, Outsourcing, Management, It Operations, Business Operations, Outsourcing & Subcontracting, Dana Gardner; Blog posts 2009-06-24
BeaTunes 2.0.10 (Mac): How well organized is your iTunes Library? Are your artists always spelled the same way? Any R.E.M. vs REM? beaTunes can easily fix this and other problems with its unique inspection feature (license required to apply one-click solutions). Could your last mix CD's song order use some improvement? Let beaTunes...; Tags: Apple Macintosh, Song, BPM, Apple iTunes, Business Process Automation, Operational Planning, Digital Music, Digital Media, Strategy, Enterprise Software, It Operations, Business Operations, Personal Technology, Consumer Electronics, Management, Software; Software downloads 2009-06-24
HP connects IT investment, value, and transparency: Last week, I attended HP's Software Universe 2009 conference to participate on a panel discussion around success strategies for deploying project portfolio management PPM. I used the opportunity to speak with HP executives about their vision for the future of PPM. by Michael Krigsman; Tags: Hewlett-Packard Co., Information Technology, IT Investment, Project Portfolio Management, Project Management, Tools & Techniques, It Operations, It service Management, Management, Michael Krigsman; Blog posts 2009-06-22
EDS's David Gee on the spectrum of cloud and outsourcing options unfolding before IT architects: Is EDS, in fact, a cloud provider? And how will IT departments properly factor their decisions on what to keep on-premises in data centers versus placing assets and workloads on someone else's cloud infrastructure? by Dana Gardner; Tags: Information Technology, Electronic Data Systems Corp., Spectrum, Managed Hosting, Outsourcing, Data Centers, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Storage, Hardware, Data Management, Management, Dana Gardner; Blog posts 2009-06-19
Who said outsourcing was a security risk?: Telephone wires, India by Phil Fersht; Tags: Security Risk, Managed Hosting, Outsourcing, Security, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Fersht; Blog posts 2009-06-18
Merlin 2.7.1 (Mac): The only native networkbased collaborative Project Management solution for Mac OS X just got better! This new release offers many unique and compelling features propelling Merlin to stand atop as the ultimate Mac OS X professional project management solution. Here are just a few of the key feature...; Tags: Apple Macintosh, ProjectWizards, Apple Mac OS X, Apple Mac OS, Project Management, Tools & Techniques, Operating Systems, Desktops, Strategy, Software, It Operations, It service Management, Management, Hardware; Software downloads 2009-06-18
MixVibes Home Edition 7.043 (Windows): Mix your favorite songs like a professional DJ with MixVibes Home Edition, the first software allowing a perfect mix of your tracks (MP3, WAV, OGG). MixVibes HOME Edition includes all the main features a DJ needs. Home Edition FeaturesPitch / Master Tempo: Synchronize the BPM of your tracks easily with...; Tags: Track, Microsoft Windows, MP3, INVIBES, MixVibes Home Edition, Business Process Automation, Digital Music, Digital Media, Operational Planning, It Operations, Personal Technology, Consumer Electronics, Business Operations; Software downloads 2009-06-18
Curio 5.4.4 (Mac): Curio is the premier mind mapping, brainstorming, and project management application designed to promote visual thinking. Using Curio's innovative freeform interface and tools, you can intuitively gather, associate, and recall your ideas, while easily managing all the notes and documents associated with your project. Curio's extensive feature-set includes tools to...; Tags: Apple Macintosh, Curio, Project Management, Tools & Techniques, Productivity, Strategy, It Operations, It service Management, Management; Software downloads 2009-06-18
Outsourcing? Avoid long-term deals: Gartner says the good news for companies that plan to outsource is that the cost of doing business will decrease. But that's the bad news, too - outsourcing partners may go out of business. Organizations should monitor the health of outsourcing partners and avoid long-term contracts, according to research...; Tags: Gartner Inc., Supplier, Prices, Managed Hosting, Software As A Service (SaaS), It Operations, Business Operations, Outsourcing & Subcontracting, Emerging Technologies, outsourcing, India, Matthew Broersma ZDNet.co.uk; News items 2009-06-17
Lean Communications - Enabling manufacturing processes through visual technologies: In every organization there are wasteful activities, both in operations and in communications. Seldom, however, are these activities conveniently labeled as wasteful, nor do these activities standout and beg for improvement. In fact, many of these activities masquerade as critical functions, consuming valuable resources with little return value. It wasn't...; Tags: Activity, Tandberg, Manufacturing, Tqm/Six Sigma/ISO 9000, It Operations; White papers 2009-06-17