Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Accelerate IT Service Management and ITIL Guidance
- Learn how Forsythe Solutions Group together with Mercury can provide the essential tools, technology and advice to accelerate the successful adoption of ITIL initiatives. This paper combines Forsythe's real-world ITSM experience with Mercury's powerful business technology optimization BTO tools and processes.
- Tags: Business Technology Optimization, Information Technology, Mercury Interactive Corp., ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-08-01
- ITIL Foundations: Mapping ITIL to the Real World
- Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating...
- Tags: Mercury Interactive Corp., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-07-01
- Business Service Management Best Practices Webinar
- In this webcast, one will learn how Mercury's BTO solutions can help one to implement Service level management and system availability management according to Business Service Management BSM best practices.
- Tags: Business Service Management, Mercury Interactive Corp., Service Management, Service Level Management, It Operations, It service Management
- Webcasts 2006-02-15
- How to Manage the Outsourcing Relationship for Maximum Business Value
- By outsourcing IT projects such as quality and performance testing, your company can increase the strategic value of its internal IT organization and cut IT operations costs at the same time. This white paper presents four basic models of outsourcing along with the benefits, trade-offs and limitations of each.
- Tags: Information Technology, Mercury Interactive Corp., Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2005-02-01
- Business Perspective Management: Managing IT Operations within a Business Context
- This paper will describe the evolution of the BPM market, beginning with IT legacies and challenges, progressing to an overview of BPM fundamentals, and followed by a discussion of the challenges, myths, facts, and business reasons why enterprises should adopt BPM now, and key success factors to consider when undertaking...
- Tags: BPM, Information Technology, Mercury Interactive Corp., Business Process Automation, Operational Planning, Strategy, Enterprise Software, It Operations, Business Operations, Management, Software
- White papers 2003-08-01
- Mercury Interactive Case Study: Cable & Wireless
- Cable & Wireless is a leading international communications company. Although Cable & Wireless' project management function was performing well, the internal project team felt that delivery could be enhanced by tuning project processes and encouraging a universal standard approach to reporting. Mercury's ITG solution provides a live, consolidated view of...
- Tags: Mercury Interactive Corp., Cable And Wireless Plc., Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies
- ITIL Service Delivery Within the Federal Government
- This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's AKO Service Level Management, and Performance and Availability Management. AKO is the sole approved enterprise portal for the entire US Army.
- Tags: Mercury Interactive Corp., AKO, ITIL, Process Improvement, It Services, Service Level Management, Service Management, Government, Quality, Business Operations, It Operations, It service Management
- Webcasts
- BenefitPoint Uses Mercury to Keep Web Applications Healthy and Enforce SLAs
- Where does the leading provider of online group health insurance back-office software, that garners 100% of its revenues from its Web applications, turn to ensure the best end-user experience and enforce customer Service Level Agreements SLAs? As a highly successful application software provider to the group health insurance industry, BenefitPoint...
- Tags: SLA, Web Application, Mercury Interactive Corp., Service Level Management, Benefits, Healthcare, It Operations, It service Management, Human Resources
- Case studies
Additional Resources
- Why MySpace's MyAds won't be the next Google AdWords
- When it comes to online advertising everybody wants to be the next Google, and News Corp-owned MySpace is no exception. Today the company rolled out its latest advertising platform called MyAds, designed to service "individuals and small businesses" rather than the big name brands that the social networking site's existing...
- Tags: Google Inc., Advertisement, Google AdWords, MySpace, Steve O\'Hear
- Blog posts 2008-10-13
- New green certification program helps keep kitchens out of the frying pan in terms of environmental waste
- Haven't had much occasion to write about Microsoft in this blog as extensively as some of the other big hardware-oriented tech players, but this item was pretty intriguing, because it's a great lead-in to some other cool information I briefed on about a month back. Here's the...
- Tags: Food, Kitchen, FoodServiceWarehouse.com, Food & Beverage, Manufacturing, Heather Clancy
- Blog posts 2008-10-12
- IBM signs up new client for sustainability consulting
- A financial investment firm from Boston, Jantz Morgan, is turning to IBM's green consulting services arm (aka IBM's business strategy consulting practice) to help it integrate the idea of sustainability into its corporate operations. The focus will go beyond the company's impact on the environment; it will...
- Tags: Sustainability, Consulting Service, Consulting, IBM Corp., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Heather Clancy
- Blog posts 2008-10-11
- Will you forget about Android?
- Chris O'Brien from the Silicon Valley Mercury News has an interesting article on why he thinks we will soon forget about Android. When you look at Android up against iPhone, you have to agree that it's going to be a an uphill battle. But if anyone can do...
- Tags: Google Inc., Android, Cellular Phones, Consumer Electronics, Personal Technology, Garett Rogers
- Blog posts 2008-10-10
- Overachiever: Sun surpasses greenhouse gas reduction goals
- Bully for Sun Microsystems. The company's U.S. operations have actually already overshot the 20 percent reduction goal originally set for 2012 under the U.S. Environmental Protection Agency's Climate Leaders program. Yes, that's right folks, a tech company has done something earlier than expected! The company reports this...
- Tags: Emission, Sun Microsystems Inc., Greenhouse Gas, Heather Clancy
- Blog posts 2008-10-10
- Wall Street: MSFT should buy Yahoo, consider RIM
- A Wall Street investor has suggested that the stars may be aligned just right for Microsoft to make another run at Yahoo, this time for $22 per share. Investment fund Mithras Capital, which owns more than 1.9 million shares, or 0.14 percent, of Yahoo, said Microsoft has a window of...
- Tags: Research In Motion Ltd., Yahoo! Inc., Microsoft Corp., MSFT, Financial Accounting, Search, Advertising & Promotion, Handhelds, Finance, Marketing, Hardware, Sam Diaz
- Blog posts 2008-10-10
- Is OpenOffice good enough?
- Is OpenOffice good enough?For the vast majority of users, it works fine.For the vast majority of users, it works fine. There are occasional features that it doesn't do so well at, but it has all of the standard word processing features that most people need.If you need to use some...
- Tags: OOA/OOD/OOP, OPEN SOURCE, object-oriented, OpenOffice, Microsoft Office, Microsoft Corp.
- Discussion threads 2008-10-10
- Employee PC Activity Monitor (zip)
- Instant Monitor allows you to monitor employee's activities on all network computers, such as email, instant message, keystrokes, FTP file transfer, Web sites visited, and applications used. Instant Monitor also can log file operations on employee's computer, such as copy, delete, create, rename, open, and copy file to removable disk....
- Tags: Monitor, PC, FLAV, Monitors & Displays, Hardware, Components
- Software downloads 2008-10-10
- Start-up looks to extend battery life
- Start-up looks to extend battery lifeYou obviously missed the memoMercury is harmless now. Just ask any proponent of CF light bulbs.
- Tags: Engineering, battery, Mercury
- Discussion threads 2008-10-09
- Start-up looks to extend battery life
- Intel-backed ZPower's silver-zinc battery is set to make its debut with a large laptop manufacturer next year, promising batteries that are 95 percent recyclable and 40 percent longer life. Intel-backed start-up ZPower may be the first to introduce an alternative to the ubiquitous lithium-ion laptop...
- Tags: Battery, Intel-backed ZPower, Mercury, Battery Life, Engineering, Matthew Broersma ZDNet.co.uk, batteries, laptops, ZPower, silver-zinc battery
- News items 2008-10-09
- Poker Potjie Free Hand Range and Odds Calculator (exe)
- Poker Potjie is a free texas hold em poker software calculator tool. It is used for analyzing the hand ranges of your opponents to predict and gain a better understanding of what they are likely to be holding in different situations. Poker Potjie is a free, interactive, and user friendly...
- Tags: Equity, Tool, Poker Potjie Software, Productivity, Investment, Financial Services, Finance
- Software downloads 2008-10-09
- Mystery of Unicorn Castle (exe)
- What a mystery is kept in the ancient castle? Many levels with interactive surroundings which at most reproduce the atmosphere of the castle, where ancient and modern, technology and magic, good and evil are intertwined, will help you to reveal the mystery. You are also awaited by many mini games...
- Tags: Castle, Meridian93, Games, Personal Technology
- Software downloads 2008-10-09
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
With key platform innovations built-in, the Intel Xeon processor 7400 series offers more headroom, reliability, and the highest expandability for large-scale server consolidation.
