it help desk Resources on ZDNet

ZDNet Resources

Live Webcast: Forrester Best Practices: Improve IT Service Delivery and Support: The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Join this live TechRepublic...; Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management; Webcasts 2008-05-07
Live Webcast: Forrester Best Practices: Improving IT Service Delivery and Support: The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. To learn best practices...; Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., IT Help Desk, Help Desk, Call Centers, Strategy, Digital Media, It Operations, Management, Consumer Electronics, Personal Technology; Webcasts 2008-01-23
Learn the Secrets to Improving Help Desk Productivity and User Perception: The IT help desk is the guardian of day-to-day business productivity and the front door to your IT organization. You might be surprised to learn that a recent Forrester research report reveals that only 53 percent of surveyed IT users reported being satisfied with their help desk support. Low help...; Tags: Information Technology, Citrix Systems Inc., Forrester Research Inc., IT Help Desk, Help Desk, Call Centers, It Operations; Webcasts 2006-02-16
How to Provide World-Class Help Desk Support in Remote Environments: The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a recent Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with their help desk support. Low help desk satisfaction levels can negatively...; Tags: Information Technology, Environment, Citrix Systems Inc., IT Help Desk, Help Desk, Call Centers, It Operations; Webcasts 2005-11-30

Additional Resources

Britain releases its X-Files: The truth may be out there, but so far it's not in the government files. The British government posted the first batch of its X-Files to a website today in a project that will eventually see the Ministry of Defence turn over to the National Archives 160 files on UFO...; Tags: Officer, Britain, Alien, Missile, UFO, Government, Vertical Industries, Aerospace & Defense, Servers, Enterprise Software, Software, Manufacturing, Hardware, Richard Koman; Blog posts 2008-05-14

Photos: Where the building is the network: The San Jose, Calif., headquarters of Echelon, maker of technologies for smart buildings, model the company's energy management systems.Behind the scenes of "smart" buildings, including the Louvre Museum in Paris and the Sears Tower in Chicago, lies technology from Echelon. The company doesn''t call its embedded control technologies "green,"...; Tags: Network, Echelon, Photograph, Building, It', Echelon', That', Networking, CNET News.com; Image galleries 2008-05-14
Super Rolodex (zip): SuperRolodex is simple and very straight forward to use, and its capability to become whatever data retrieving tool you want it to be is what makes SuperRolodex so powerful. SuperRolodex is a Windows based desk-top software application that allows you to create and customize databases, add records to the databases,...; Tags: Primesales, SuperRolodex, Storage, Databases, Hardware, Enterprise Software, Software, Data Management; Software downloads 2008-05-13
Is Microsoft the answer to Africa's health woes?: In my story earlier today I pointed out how African researchers see mobile data networks as the key to improving health outcomes on the world's poorest continent. The French group formerly known as Fone+, now combined under Craig Mundie into Microsoft's Unlimited Potential Group, is pushing precisely...; Tags: Mobile, Health Care, Microsoft Corp., Vertical Industries, Benefits, Smart Phones, Healthcare, Advertising & Promotion, Enterprise Software, Software, Human Resources, Consumer Electronics, Personal Technology, Marketing, Dana Blankenhorn; Blog posts 2008-05-09
Psystar: Just how loud is it? (updated 2x): Today was my second day with my spankin' new Psystar Open Computer. Following are some observations. I don't have a wireless card in it yet and my desk is too far away from my router to string an Ethernet cable, so I'm offline for the...; Tags: Database Administrator, Jason D. O\'Grady; Blog posts 2008-05-09
Minimizing XP SP3 woes: Minimizing XP SP3 woesWhat did you expect......it to be as easy as apt-get ? ;]:)RE: Minimizing XP SP3 woesThats a lot of work to install a service packThemes are a problem.If your theme has replaced the logon screen the one with the animated vertical bars you have to remove...; Tags: Firewalls, Microsoft Windows XP, XP SP3, Minimizing XP SP3 woe, Minimizing XP SP3, firewall; Discussion threads 2008-05-09
Oil's superspike may make telecommuting the norm: Can the price of crude--currently above $125 a barrel and the high gas prices that go with it--make telecommuting the norm? These questions come up typically with crises and natural disasters. For instance, if there was an avian flu outbreak workers across the U.S. would have to...; Tags: Information Technology, Worker, Telecommuting, Help Desk, Call Centers, Strategy, Human Resources, Workforce Management, It Operations, Management, Larry Dignan; Blog posts 2008-05-09
Logitech G15 Keyboard (Revision 2): Somehow we missed Logitech's update to its G15 Keyboard last year. It started showing up in our lab recently with a few high-end gaming PCs that spurred us to give it the full review treatment. We're glad we did. The new model improves on many facets of the original, elevating...; Tags: Monitors & displays, Keyboards, Logitech G15, Logitech, G-key, LCD screen, LCD, keyboard; Product reviews 2008-05-06
Lapworks Futura Laptop Desk: Laptops are designed, theoretically, to sit comfortably on a lap, a desk, a coffee table, or any place we need easy access to a computer. In reality, we're often at the mercy of overheated systems, non-ergonomic angles, and wobbly knees. This leads people to use a variety of methods to...; Tags: Notebooks, laptop desk, laptop computer, LapWorks, Futura; Product reviews 2008-05-06
My OS is the best OS because ...: My OS is the best OS because ...I stick with Dos 6.6rotflThat's because linux users are too busyrecompiling their kernels. Ha!this looks like another flamebait article to me.OK, OK....Ubuntu 8.04 is the best OS. Because it's easy, secure, stable, easy on the resources and free.Tip: for the time being, I...; Tags: Operating systems, UNIX, OPEN SOURCE, Linux User, Ubuntu 8.04, operating system, Linux, Microsoft Windows 98, Gentoo; Discussion threads 2008-05-06
SmarterTrack (exe): SmarterTrack 3.x is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant AJAX web interface. SmarterTrack brings the performance of a desktop application to the Web and can be run stand-alone or integrate with your customer...; Tags: Web, SmarterTools, AJAX, Help Desk, Data Mining, Channel Management, Call Centers, Desktops, Tools & Techniques, Internet, Software/Web Development, Web Development, Web 2.0, It Operations, Enterprise Software, Software, Data Management, Marketing, Hardware, Management; Software downloads 2008-05-06
What Microsoft-Yahoo merger break-off means for enterprises: Now that Yahoo gets to remain a stand-alone company for a few more months, you may think that a battle royale between Microsoft and Google over the online advertising and social networking/communications services future has little bearing on enterprises. But you'd be wrong. Here are seven reasons...; Tags: Google Inc., Merger, Yahoo! Inc., Microsoft Corp., Enterprise, Channel Management, Smb/Sme, Hardware Upgrade, Sales Strategy, Marketing, Hardware, Sales, Dana Gardner; Blog posts 2008-05-04
Power cord clutter: A picture is worth a thousand words: For your rainy Sunday viewing pleasure, here's a link to a compendium of photos that were submitted as part of Green Plug's first "What's Under Your Desk" contest. The Earth Day campaign was part of a visibility effort meant to reinforce interest in the company's universal power cord technology. You...; Tags: Consumer Electronics, Personal Technology, Heather Clancy; Blog posts 2008-05-04
What's cooking at Xerox's PARC labs?: What's cooking at Xerox's PARC labs?PARC InventionsThere's no controversy about who invented the mouse. It was Doug Englebart, in the early 60's. I saw one on his desk in 1968. PARC was founded in 1970.There's also no controversy about PARC inventing the inkjet printer; they didn't. It may have...; Tags: Printers, Xerox PARC; Discussion threads 2008-05-02
RightNote (exe): RightNote is a note-taker and note-organizer, that allows you to store and organize all bits of different information in a single place - and find that information almost instantly. Instead of having many pieces of paper lying all over your desk, which may contain contact information, phone numbers, to-do lists,...; Tags: Page, Full-text Search, BauerApps, RightNote, Productivity; Software downloads 2008-05-02
Will tablets go the way of the Palm Pilot?: Business Week has followed up on my recent piece about the iPhone with a feature about a host of medical applications for mobile phones. It's making me wonder whether tablet PCs, no matter what innovations come from them, might go the way of the Palm Pilot. ...; Tags: Apple iPhone, Phone, Palm Inc., Palm Pilot, Data Transmission Cost, Tablets, Notebooks, Telecom & Utilities, Hardware, Notebooks & Tablets, Dana Blankenhorn; Blog posts 2008-05-01