Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Forrester Best Practices: Improve IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Check out this TechRepublic...
- Tags: Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-05-07
- Forrester Best Practices: Improving IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. To learn best practices...
- Tags: Information Technology, Best Practice, Forrester Research Inc., IT Help Desk, Help Desk, Call Centers, Strategy, It Operations, Management
- Webcasts 2008-01-23
- Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. View this Webinar, featuring...
- Tags: Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-01-23
Additional Resources
- Web Help Desk Pro 9.2.3.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Financial Services, Operational Planning, Finance, Business Operations
- Software downloads 2009-11-25
- New iPhone worm found in the wild
- But I thought Apple OS X was immune from ALL such things. nt...When you jailbreak your iPhoneyou give it the ability to run things other the "Apple Only" software.Any I thought Zdnet was immune to trolling?Just kidding. I knew it wasn't.I don't think that Apple ever claimed their OS...
- Tags: Smart phones, Cyberthreats, SECURITY, Operating systems, iPhone platform, Apple iPhone, worm, Apple Inc.
- Discussion threads 2009-11-23
- Flower Flow for iPhone 1.0.6 (Mobile)
- Flower Flow for iPhone can help you relax in any situation with flower photos so vivid that you can almost smell them. Use Flower Flow for iPhone as a window to the nature anywhere you could use some more color; such as your office desk at work, the airport, or...
- Tags: Apple iPhone, Mobile, Photograph, Lima Sky, Smart Phones, Consumer Electronics, Personal Technology
- Software downloads 2009-11-23
- Spiceworks IT Desktop 4.1.42130 (Windows)
- Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...
- Tags: Asset, Network, Microsoft Windows, Spiceworks, Spiceworks IT Desktop, Asset Management, Help Desk, Call Centers, Financial Services, Operational Planning, Finance, Business Operations, It Operations
- Software downloads 2009-11-17
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- UltraVNC 1.0.8.0 (Windows)
- UltraVNC is a powerful, easy to use and free software that can display the screen of another computer via internet or network on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a...
- Tags: Microsoft Windows, Computer, UltraVNC, Help Desk, Productivity, Call Centers, It Operations
- Software downloads 2009-11-08
- Nexus Concepts Desktop Share 2.3 (Windows)
- Free remote control / remote help desk application similar to LogMeIn Rescue or GoToMyPC featuring no installation, small size (200KB), gets through firewalls and is customizable making it perfect for technical support companies. You can even host the service on your own web server.
- Tags: Microsoft Windows, Nexus Concepts, Help Desk, Call Centers, Web Servers, It Operations, Internet
- Software downloads 2009-11-07
- Mouse Tracks 2009 7.2.1 (Windows)
- Mouse Tracks is a PC Inventory and Help Desk software package. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Mouse Tracks includes a comprehensive Help Desk module with integrated e-mail. The...
- Tags: Audit, Mouse, Microsoft Windows, Gritware, Mouse Tracks, Mice, Help Desk, Call Centers, Hardware, Peripherals, It Operations
- Software downloads 2009-11-02
- Web Help Desk Pro 9.2.2.1 (Windows)
- This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and...
- Tags: Asset, Web, Microsoft Windows, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Operational Planning, Business Operations
- Software downloads 2009-10-25
- Web Help Desk Free 9.2.2.1 (Windows)
- This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration.
- Tags: Web, Microsoft Windows, MacsDesign Studio, Help Desk, Call Centers, It Operations
- Software downloads 2009-10-25
- What Windows7 could mean for Linux
- Success becomes a problemIf Win7 is as trouble-free as advertised, then there will be a mass-migration to it. This will make M$ great money in the short term. But once customers are there, they are less likely to EVER upgrade again! They are "happy" with XP now - save for...
- Tags: SOAP, Content management, Groupware, Collaboration, Azure, Microsoft Corp., Microsoft Silverlight, Microsoft SharePoint, Windows Communication Foundation, Microsofts, Linux
- Discussion threads 2009-10-24
- InterMapper RemoteAccess 5.1.6 (Windows)
- InterMapper RemoteAccess provides access to maps, sub maps, and configuration options from any connected location. Management, help desk personnel, and technicians can monitor and respond to network issues concurrently. InterMapper RemoteAccess can handle multiple copies of InterMapper simultaneously, making it an ideal choice for organizations with multi location sites, consultants...
- Tags: Monitor, Microsoft Windows, Dartware, InterMapper RemoteAccess, Help Desk, Call Centers, Monitors & Displays, It Operations, Hardware, Components
- Software downloads 2009-10-22
- Google Voice mails exposed for all to see and hear
- If you believe the "explanation"then no problem, though honestly, I think we just witnessed another reason why "living in the cloud" is not for those with anything of importance that needs protecting.I doubt that Google intended for all of those private voice mails to be made public.RE: Google Voice mails...
- Tags: Google Inc., Google Voice mail, voicemail
- Discussion threads 2009-10-20
- Commonwealth fined $100k for not mandating antivirus software
- According to a recently published SEC cease-and-desist order, the Commission has recently fined Commonwealth Financial Network $100,000, for not mandating antivirus software on the computers of its representatives, leading to a security incident which took place in November 2008, allowing the cybercriminal behind the attack to place eighteen unauthorized purchase...
- Tags: Software, Electronic Banking, Antivirus Software, Commonwealth Financial Network, Banking, Security, Viruses And Worms, Financial Services, Dancho Danchev
- Blog posts 2009-10-19
- Google challenges e-readers by taking e-books directly to browser
- Kindle Format?Did they also say how they propose to display Kindle's proprietary format in your browser?Oh myDunraven, go get a good strong cup of coffee, drink it down, and read the article again. You just aren't awake yet.This is cool!NTRE: Google challenges e-readers by taking e-books directly to browserAnyone...
- Tags: Web browsers, E-books, e-reader, Web browser, Google Inc., e-book
- Discussion threads 2009-10-15
- Remote Control Manager 1.4.13 (Windows)
- Remote Control Manager is a complete solution for managing all network devices in one central system that is accessible by all technical support help desk staff. The Remote Control Manager system does not replace existing methods of managing devices but instead uses the existing tools to administer the selected device...
- Tags: Microsoft Windows, Tool, Carl Green, Help Desk, Productivity, Call Centers, It Operations
- Software downloads 2009-10-14
- HP's Touchsmart: A PC, maybe, but cooler as a TV
- Very well thought out box.I suspect HP has a hit. They have a really nice design on that thing.Screen which easily swivels is very importantIf PC manufacturers want people to increasingly use these devices' touch features, I believe that it is very, very important that they allow users to...
- Tags: Desktops, PC, HP TouchSmart, Hewlett-Packard Co., TV
- Discussion threads 2009-10-13
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
