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- 10 ways to evaluate your IT management software
- did it sound to anyone else....like he just described Spiceworks?
- Discussion threads 2009-11-05
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- News items 2009-11-05
- Improving Efficiency in IT Administration by Implementing Policy Automation
- Privileged access is critical for smooth ongoing administration of IT assets. At the same time, this access exposes an organization to security risks, especially regarding insiders. The right solution will provide centralized visibility into policies as well as actions taken related to privileged access control. This will ensure that there...
- White papers 2009-10-14
- Sidekick outage says more about the future of 'Pink' than Microsoft's cloud
- This isn't about any service.This is about Microsoft in general. It brings up the question of whether they can manage a server environment. It doesn't matter what that environment is. Preservation of data is always job one. And this is the job where the failure occurred. So Pink, Azure, cloud,...
- Discussion threads 2009-10-13
- The T-Mobile-Microsoft Sidekick data disaster: Poor IT management going mainstream
- If you're a T-Mobile Sidekick user who put data, contacts and other items in the cloud we have some bad news for you: Your data is gone...probably forever. With cloud computing increasingly reaching the masses the average consumer will soon be enmeshed in the world of poor IT management. Welcome...
- Blog posts 2009-10-11
- Manufacturer Expects Optimized IT Management, Cost Savings With New Operating System
- Pella uses the latest technologies to craft beautiful, energy-efficient windows and doors. To support this work, the company's IT Operations and Infrastructure team became an early adopter of the Windows 7 operating system. After the pilot program is complete, Pella expects to benefit from the improved IT management, faster deployment,...
- Case studies 2009-08-11
- Banesco Improves IT Administration and Systems Availability With Customer Service Support
- Banesco wanted to maximize availability and performance of critical banking services, such as ATM transactions, trust accounts, insurance, and fraud prevention and provide a proactive, preventative focus for database maintenance to meet the institution's demands and standards for high-quality service. The challenge was to provide expert, personalized support to ensure...
- Case studies 2009-08-01
- Enterprise Rent-a-Car Improves Productivity and IT Management Efficiency
- Enterprise Rent-A-Car wanted to improve operational efficiencies, productivity, and business visibility and enable the company to effectively monitor databases across different environments. The challenge was to minimize performance issues and improve service quality. Enterprise Rent-A-Car implemented Oracle Enterprise Manager to manage Oracle databases in a proactive mode, rather than reactive...
- Case studies 2009-08-01
- SunSpec hopes to provide standard IT management platform for solar technology
- A new consortium called the SunSpec Alliance is hoping to drum up a standard way for the way that instruments of all types such as components and monitoring devices communicate with each other on a solar plant site. The group is being driven by 10 founding members, including solar...
- Blog posts 2009-07-14
- IT Firm Ups Worker Productivity, Streamlines IT Management With New Software
- Atos Origin is a global IT services company with 50,000 professionals in 40 countries. To give mobile employees a best-in-class computing environment, Atos Origin is deploying the Windows 7 operating system to 50,000 client computers, which can improve productivity by increasing the speed of information access. The move to Windows...
- Case studies 2009-07-01
- Web Hosting Company Expects to Improve Uptime and Reduce IT Management Costs
- The Easily division of Group NBT, which provides Internet-based services, wanted to reduce the time it spent on troubleshooting and routine support tasks. It also sought to increase the availability of Web sites in its shared-hosting environment. To meet these needs, Easily is implementing a Web server farm based on...
- Case studies 2009-07-01
- IT Consultancy Saves Energy, Simplifies IT Management With Operating System Upgrade
- SoftJam is an information and communications technology consultancy headquartered in Genoa, Italy, and with offices in Milan, Italy. Founded in 1996, the company has 75 employees. Its primary driver was to deploy new technologies as soon as possible so that it can offer customers the best solutions available on the...
- Case studies 2009-06-19
- Alipay.com Increases Development Productivity by 2.5 Times and Minimizes IT Management
- Founded by the Alibaba Group, Alipay.com is an independent Chinese payment platform provider. The company offers simple, secure, and quick online payment solutions for e-commerce activities. It needed to ensure the efficient processing, extraction, and analysis of large amounts of business data, enable the business intelligence team to meet the...
- Case studies 2009-06-01
- IT management and home crisis similarities
- Vinnie ties the two behavioral matters together to see what must be done A couple of weeks ago, fellow Enterprise Irregular and sometime competitor and collaborator Vinnie Mirchandani penned a piece for InformationWeek. Vinnie did a great job of showing IT leaders what they must do in...
- Blog posts 2009-03-23
- IT Management in Tough Economic Times
- Every small and midsize business knows what these are: manually upgrading applications, applying patches, provisioning servers, fixing the same problems over and over. All too often, IT organizations find themselves caught up in a cycle of service and support that is anything but efficient. But in tough economic times, the...
- White papers 2009-03-17
- IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
- In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people...
- Webcasts 2009-03-16
- The 10 biggest mistakes IT managers make
- Guest post: Certain common IT management mistakes can make you less effective, hamper your career advancement, and even jeopardize your job. Executive coach Joey Smith has spent years working with IT management and he put together this list of the mistakes he’s seen most often. For more posts like this...
- Blog posts 2009-03-12
- IT Management 2.0: Blame virtualization
- IT Management 2.0: Blame virtualizationThen what is 3.0?I agree 100% with this post. However, if this is the definition of IT management 2.0, would all of the 2.0 process and functionality delivered via SaaS be appropriately considered IT management 3.0?RhettService-now.comYou must be talking IT management SaaSExactly. Businesses need a complete...
- Discussion threads 2009-01-29
- IT Management 2.0: Blame virtualization
- In 2008 the "Data Center 2.0" vision reached critical mass. Personally, I blame it all on virtualization. by Jennifer Leggio
- Blog posts 2009-01-29
- PPM & IT Management ??? is now finally the time?
- PPM & IT Management ??? is now finally the time?Our customers are asking for project mgmt via SaaSService-now.com customers are asking for it, so we built it and delivered it in our Winter 2009 release. Service-now.com is IT service management at its core. However, numerous customer requests for project management...
- Discussion threads 2009-01-21
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Here to help you with your Document Management Needs
- Doc is an enigma. Born to a Russian ballerina and a German electrical engineer, he grew up in various locations in the United States. He’s seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone.
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