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Interactive SMS Master 1.02 (Mobile)

BriefingInteractive SMS Master ISM is an all-in-one SMS manger. It integrates all useful SMS features you can image to one application! ISM can schedule to send out up to 1600 char long text messages to unlimited recipients anytime. And protect all SMS chat contents and logs with specific senders and...

Tags: Profile, Mobile, SMS, ISM, Text Messaging/SMS/MMS, Telephony, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking

Software downloads 2009-04-27

Better Customer Relationship Management to Accelerate Growth

QIAGEN, a global biotechnology company which produces a range of products for academic and industrial markets, launched their CRM initiative as the platform from which to achieve organizational change, process enhancement, and technology augmentation necessary to support their growth and development while maintaining high customer satisfaction. A QIAGEN management team,...

Tags: Europe, CRM, ISM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies

Competitive Success and Commercial Excellence

Through its trusted brands, the client reaches the public every working day in mail, parcels and express services and post office branches. Reinventing their business to meet their customers' needs and the demands of competition is essential to achieving their goal to be the world's leading postal service. To achieve...

Tags: Post Office, CRM, ISM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies

A Company Built on Customer Service

In order to meet the demands of an increasingly competitive marketplace, International Specialty Products ISP, a recognized global leader for developing, manufacturing, and supplying innovative specialty ingredients that enhance product performance, turned to CRM to meet and exceed these demands. ISP initiated their CRM project in the fall of 2004....

Tags: Customer Service, CRM, ISM, International Specialty Products, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing

Case studies

Improved Customer Relationship Management in Order to Provide the Best Possible Intelligence Information

A major federal government agency in the Intelligence Community recognized that implementing an effective Customer Relationship Management / Partner Relationship Management (CRM / PRM) program required careful thought and planning. The effort was designed to provide the organization with practical recommendations for effective business process re-design, organizational change, and technologies...

Tags: Partner Relationship Management, CRM, ISM, Partner Relationship Management (PRM), Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Software, Marketing

Case studies

Better Customer Relationship Management in Order to Remain Competitive

Over its history, Vantage Credit Union VCU has achieved an enviable reputation as a trustworthy institution VCU launched its CRM effort as the platform from which to achieve the people, process, and technology improvements to meet their member's current needs and, more importantly, to achieve a higher standard of service...

Tags: CRM, ISM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies

Additional Resources

Is age-ism rampant in Silicon Valley and beyond?

I recently blogged about an article focused on Silicon Valley's workforce and how the author, Tamara Carleton, believes that Boomers, Gen Xers, and Millennials can form a potent team. In the innovation lifecycle, if Boomers serve as advisors and Gen Xers as the entrepreneurs, then the...

Tags: Silicon Valley, Generation X, Tom Foremski

Blog posts 2009-10-15

Ballmer: Microsoft never recovered from Vista blow

Word of Mouth...... trumps design and usability. Seems that once the drumming starts in the ABM crowd, there is little to do about the avalanche of "me too-ism."Vista is a fine operating system done in by third party vendors who refused to update their drivers to work with Vista's...

Tags: Microsoft Windows Vista (Longhorn), NetworkManager, Steve Ballmer, Microsoft Corp., Microsoft Windows Vista

Discussion threads 2009-10-06

OpenOffice users: Just say no to a Microsoft-like Ribbon interface

OpenOffice users: Just say no to a Microsoft-like Ribbon interfaceThey better follow Microsoft.Anyone who remember Jensen Harris' presentation at MIX08 knows that the Ribbon is the best thing to happen in user interface design in a long time. Lots of research went into it.OOo would be best-off using Microsoft's research...

Tags: OPEN SOURCE, Word processors, Microsoft Office, ribbon, Microsoft Corp., OpenOffice

Discussion threads 2009-08-05

Apple Board vacancy: Good riddance to Eric Schmidt

Apple Board vacancy: Good riddance to Eric SchmidtArt Levinson is nextNow Genentech CEO Arthur Levinson needs to exit either Google's or Apple's board.RE: Apple Board vacancy: Good riddance to Eric SchmidtMy opinion is any of these Board members who receive Stock Options as partial remuneration for their services on this...

Tags: Corporate governance, Art Levinson, Apple Inc., board, Eric Schmidt, GOOD RIDDANCE, Apple Board vacancy, Intuit Inc., Apple Macintosh

Discussion threads 2009-08-03

While I'm away...Kindlenomics and OLPC revisited

Since my wife is 6 months pregnant and my mom is visiting from Seattle, we've decided to take a night away while said mom watches the kids. As a result, you get one more repost. I'll be back tomorrow, recharged after a bed and breakfast getaway; it will...

Tags: Student, Hardware, Textbook, One Laptop Per Child Project, Kindle, Kindroid, XO 2.0, Christopher Dawson

Blog posts 2009-07-30

VAR Uses Rapid Implementation to Reduce Project Completion Time by 40 Percent

ISM, a value-added reseller of Microsoft Dynamics business management software based in Portland, Oregon, was looking for a way to streamline its implementation process to reduce costs and improve its competitive advantage. Recently, at a Microsoft training event, an executive from ISM discovered Rapid Implementation Tools for Microsoft Dynamics GP,...

Tags: Microsoft Dynamics, Microsoft Corp., Value-added Reseller, Retail, Channel Management, Productivity, Marketing

Case studies 2009-06-01

Wi-Fi and Bluetooth: The Path From Carter and Reagan-Era Faith in Deregulation to Widespread Products Impacting Our World

The rules adopted in Docket 81-413 had a much greater impact than any of its advocates could ever have imagined at the time. They enabled the development of Wi-Fi, Bluetooth, the majority of cordless phones now sold in the US, and myriad other lesser-known niche products. In doing so they...

Tags: Deregulation, Electronics, Bluetooth, Wireless LANs, Wi-Fi, Wireless And Mobility

White papers 2009-05-31

Forget Kindle DX. How about the ZuneBook?

Forget Kindle DX. How about the ZuneBook?Isn't it a tad too prematurefor there to be Kindle fanboi-ism?No "fanboi-ism" sicI just paraphrased some of the nonsense you usually propose and added a couple of thingsHowever, isn't it premature to deride the Kindle DX?Apparently not.This one has his/her shorts in a wad...

Tags: E-books, Netbooks, nettops & MIDs, e-book, ZuneBook, Forget Kindle DX, Microsoft Zune, Microsoft Corp.

Discussion threads 2009-05-06

ITIL V3 and Information Security

This paper discusses the role and importance to the business of effective Information Security Management ISM, how it is supported by an extensive family of global standards and the way these harmonize with ITIL. The intended readership is business and IT managers familiar with or interested in ITIL. The paper...

Tags: Information Security, ITIL, Process Improvement, It Services, Security, Quality, Business Operations

White papers 2009-05-01

The U.S. electrical grid: How big of a cyber target is it?

The U.S. electrical grid: How big of a cyber target is it?So, in the future......"Live Free or Die Hard" could end up being a prophetic sort of documentary. That blows.There's only one solution. FIX IT!RE: The U.S. electrical grid: How big of a cyber target is it?All this while Obama...

Tags: obama, electrical grid, grid, critical asset, Hillary

Discussion threads 2009-04-08

NetApp: Layoffs and a $3 million CEO jet

NetApp: Layoffs and a $3 million CEO jetIf You've Got the Money, You'll Spend It On SomethingWhile I personally believe that we have more important things to do in this world than to buy toys, I think those who have substantial money will be spending it in some manner. The...

Tags: American People, NetApp, Warmenhoven, layoff

Discussion threads 2009-02-20

Obama's Transparency Problem

Obama's Transparency ProblemNo changeI like Obama, he is a very nice guy. But his administration brings nothing new, no change. Nothing. The same old guys that are responsible for the great mess we are in now, soon to be named The Greatest Depression, mark my words, are now here in...

Tags: Workforce management, Obama, TRANSPARENCY, administration

Discussion threads 2009-01-21

Identity and Security Management and Strong Information Technology Governance: Novell's Solution Suite Automates the Approach to the Perfect Union

This paper examines Novell's Identity and Security Management ISM solutions and how these integrated offerings can play a key role in enforcing security compliance for enterprise organizations. When properly implemented and deployed, these solutions help companies to avoid violations of government and industry regulations. It also helps to avoid the...

Tags: Novell Inc., Information Technology, Compliance, Security Management, Identity, Compliance-magazin.de, Security

White papers 2009-01-01

A Low-Power Monolithic CMOS Transceiver for 802.11b Wireless LANs

Wireless LANs WLANs are currently seeing significant growth in the worldwide consumer electronics market. The high data rate (11 Mbps) WLAN standard IEEE 802.11b in unlicensed 2.4 GHz ISM band is the most popular one. With more handheld devices such as PDA and IP phones integrated with the WLAN function,...

Tags: 802.11b Wireless LAN, WLAN, Wireless LANs, LANs, Wi-Fi, Wireless And Mobility, Networking

White papers 2009-01-01