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	<title><![CDATA[ip telephony Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/ip+telephony.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to ip telephony]]></description>
	<s:counts start="0" returned="20" found="212" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Building Reliable IP Telephony Systems]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=170125]]></link>
		<description><![CDATA[Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage.  ...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/shoretel.html"><![CDATA[ShoreTel]]></category>
		<category domain="http://updates.zdnet.com/tags/reliability.html"><![CDATA[Reliability]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SHOR</category>
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	</item>
	<item>
		<title><![CDATA[Is your network ready for IP Telephony?]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1182095]]></link>
		<description><![CDATA[Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the right IP telephony solution. Make sure your network is ready for IP telephony, download this paper now. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 10 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Skype open source? Ain't gonna happen]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Burnette/?p=1493]]></link>
		<description><![CDATA[The blogosphere was all a-twitter yesterday when rumors surfaced that Skype, the popular internet telephony application, would be released as open source "in the nearest future". It turns out that Skype's plans are not so grandiose, and even if they were, questions about who owns the code would prevent it...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 03 Nov 2009 10:37:58 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/skype+technologies+s.a..html"><![CDATA[Skype Technologies S.A.]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/ed+burnette.html"><![CDATA[Ed Burnette]]></category>
	</item>
	<item>
		<title><![CDATA[Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152519]]></link>
		<description><![CDATA[The highly dispersed nature of state government offices and other facilities throughout Montana makes communication there a challenge. So, the state is responding by adopting communications of all types - and unifying them with a single technology backbone that makes them "Realistic and manageable for them," according to a state...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 23 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/citizens+llc.html"><![CDATA[Citizens LLC]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/unified+communications.html"><![CDATA[Unified Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/montana.html"><![CDATA[Montana]]></category>
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		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
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		<category domain="http://updates.zdnet.com/tags/microsoft+windows+active+directory.html"><![CDATA[Microsoft Windows Active Directory]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
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	</item>
	<item>
		<title><![CDATA[Overcoming IP Telephony Performance Issues in a Converged Network]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1121583]]></link>
		<description><![CDATA[When implementing Voice over IP VoIP onto a data network, you must ensure that the equipment capable of handling the additional load, and, more importantly, that the traffic will be properly classified, marked, and prioritized for optimal performance. Voice traffic is highly intolerant to delay, jitter, and packet loss, so...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 07 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/converged+network.html"><![CDATA[Converged Network]]></category>
		<category domain="http://updates.zdnet.com/tags/global+knowledge.html"><![CDATA[Global Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/traffic.html"><![CDATA[Traffic]]></category>
		<category domain="http://updates.zdnet.com/tags/voice+traffic.html"><![CDATA[Voice Traffic]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
	</item>
	<item>
		<title><![CDATA[Brazilian Financial Giant Optimizes Client Service Using 3Com IP Telephony Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1008725]]></link>
		<description><![CDATA[Success is the goal of every company, but for some, like Sicredi Sistema de Credito Cooperativo, growth comes with many communications challenges. To drive its growth, Sicredi relies heavily on telephony to service its customers and work with other financial institutions and markets. The disparate solutions were unable to support...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+company.html"><![CDATA[Financial Company]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">COMS</category>
		<category domain="tickers">COMS</category>
	</item>
	<item>
		<title><![CDATA[Institute Opens Lines of Communication With 3Com IP Telephony Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1008727]]></link>
		<description><![CDATA[The Sunraysia Institute of TAFE is the major provider of vocational education and training in northwestern Victoria. The Sunraysia campus at Mildura had been relying on a leased PBX system for its telephone communications. This 20-year-old system lease cost the organization tens of thousands of dollars each year in addition...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COMS</category>
		<category domain="tickers">COMS</category>
	</item>
	<item>
		<title><![CDATA[Converged 3Com IP Telephony and Data Solutions Improve Government Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1008729]]></link>
		<description><![CDATA[Surrey Heath Borough Council is located in Camberley, Surrey Heath, England delivers waste, trash removal, licensing for real estate development, as well as community safety, tourism management, and other government services. Surrey Heath adopted the vision of "Leading for Tomorrow," an operating principal aimed at providing the most advanced services...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/surrey+heath+borough+council.html"><![CDATA[Surrey Heath Borough Council]]></category>
		<category domain="http://updates.zdnet.com/tags/ethernet.html"><![CDATA[Ethernet]]></category>
		<category domain="http://updates.zdnet.com/tags/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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	<item>
		<title><![CDATA[YMCA Calls on 3Com Power of $Zero Solution for Upgrade to IP Telephony]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1008739]]></link>
		<description><![CDATA[Like any bustling organization, the YMCA in downtown Houston, built in 1946, relies heavily on telecommunications. Houston YMCA's phone system, however, a Nortel Meridian PBX, was costly to maintain, requiring a $12,000 annual service contract just for technicians to move, add, or repair the 110 phones within its 10-story facility....]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[Phone]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/houston+ymca.html"><![CDATA[Houston YMCA]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COMS</category>
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	</item>
	<item>
		<title><![CDATA[Managing an IP Telephony Deployment in a Small to Mid Size Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1106267]]></link>
		<description><![CDATA[IP telephony is the preferred method for implementing a communications system in today's business environment but getting there requires a lot of planning to make it happen. From building out the network, to supporting the system, to training the end user there are many pieces to the puzzle. This paper...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/small+and+medium+business.html"><![CDATA[Small And Medium Business]]></category>
		<category domain="http://updates.zdnet.com/tags/callahan+marketing+%2526+advertising.html"><![CDATA[Callahan Marketing & Advertising]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/smb%252fsme.html"><![CDATA[Smb/Sme]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Engine Maker Lowers Costs and Eases Network Management With Advanced 3Com IP Telephony and Wireless Solutions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=895191]]></link>
		<description><![CDATA[Yanmar's American operations in Adairsville, Ga., were expanding into a new office building, with four additional buildings planned. Its aging PBX phone system had no more capacity to add users, while two of the Yanmar America buildings were soon going to need 100 new phones. Yanmar IT Manager researched phone...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/phone.html"><![CDATA[Phone]]></category>
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	</item>
	<item>
		<title><![CDATA[IPT "Veteran" - Department of Veteran Affairs - Steps Up Again With New Federal Government Unified Communications Initiative]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=393108]]></link>
		<description><![CDATA[The Department of Veteran's Affairs Australia wanted to ensure that its customer service is aligned to current expectations and trends. When its existing technology contract was due to expire, the department took the opportunity to seek a business communications system that could take advantage of new applications in a converged...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/unified+communications.html"><![CDATA[Unified Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/department+of+veteran.html"><![CDATA[Department Of Veteran]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
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		<category domain="tickers">AV</category>
	</item>
	<item>
		<title><![CDATA[Go ahead and nap, PC. We'll wake you when we need you.]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=50866&messageID=955177&start=0]]></link>
		<description><![CDATA[Go ahead and nap, PC. We'll wake you when we need you.Sounds perfect for hacking...... "wakes" the computer remotely but leaves the monitor on the remote PC dark and disables the audio on it so it won't disturb anyone who may be nearby.I read exactly the same thing.This is good...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 14 Aug 2008 12:32:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[PRODUCTIVITY]]></category>
		<category domain="http://updates.zdnet.com/tags/monitors+%2526+displays.html"><![CDATA[Monitors & displays]]></category>
		<category domain="http://updates.zdnet.com/tags/go-ahead.html"><![CDATA[Go-ahead]]></category>
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		<category domain="http://updates.zdnet.com/tags/pc.html"><![CDATA[PC]]></category>
	</item>
	<item>
		<title><![CDATA[Sirius Computer Solutions Reduces Costs, Boosts Satisfaction Through IP Telephony From IBM and 3Com]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=895201]]></link>
		<description><![CDATA[Sirius wanted a unified messaging solution, one that could be centrally managed and support the full range of collaborative applications - email, instant messaging and other Web-based communications - as well as advanced voice services. Sirius went with the IBM System i for IP Telephony Solution - a joint development...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Aug 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/unified+messaging.html"><![CDATA[Unified Messaging]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/sirius.html"><![CDATA[Sirius]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COMS</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SIRI</category>
		<category domain="tickers">COMS,IBM,SIRI</category>
	</item>
	<item>
		<title><![CDATA[Unified Communications Beyond IP Telephony]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=357165]]></link>
		<description><![CDATA[No one can doubt the value of Unified Communications.  From small and medium businesses to even the largest commercial enterprises, organizations of all sizes are now migrating to IP telephony solutions in record numbers.  Some might even call it a communications revolution.  But beyond simple voice and...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Tue, 08 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/techrepublic+inc..html"><![CDATA[TechRepublic Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/unified+communications.html"><![CDATA[Unified Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
	</item>
	<item>
		<title><![CDATA[Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=922135]]></link>
		<description><![CDATA[The recent momentum of Unified Communications UC and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 27 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/clarus+corp..html"><![CDATA[Clarus Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CLRS</category>
		<category domain="tickers">CLRS</category>
	</item>
	<item>
		<title><![CDATA[Podcast: Assuring Voice Quality on IP Telephony Rollouts]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=356963]]></link>
		<description><![CDATA[Download this Webcast in podcast format!  IP Telephony deployment changes dramatically when the job grows from "a few sites" to a full company-wide rollout across many locations. Achieving a high level of QoS for VoIP across the WAN and Internet often runs counter to the interests and needs of...]]></description>
		<s:doctype><![CDATA[Download resources]]></s:doctype>
		<pubDate>Thu, 15 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/qos.html"><![CDATA[QoS]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Assuring Voice Quality on IP Telephony Rollouts]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=351963]]></link>
		<description><![CDATA[IP Telephony deployment changes dramatically when the job grows from "a few sites" to a full company-wide rollout across many locations. Achieving a high level of QoS for VoIP across the WAN and Internet often runs counter to the interests and needs of other network traffic on a converged infrastructure....]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 14 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/deployment.html"><![CDATA[Deployment]]></category>
		<category domain="http://updates.zdnet.com/tags/qos.html"><![CDATA[QoS]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/network+technology.html"><![CDATA[Network Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Career Transition Specialist Simplifies Voice Communications Through IP Telephony]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=372660]]></link>
		<description><![CDATA[DBM's business is to support major employment transitions in both the public and private sectors, often working across its different sites to provide a coherent, nationwide service. With eleven different phone systems in place across fifteen UK sites, they were wasting money, because they had no inter-site calling plan. UK...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 24 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/nortel+networks+corp..html"><![CDATA[Nortel Networks Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/ip.html"><![CDATA[IP]]></category>
		<category domain="http://updates.zdnet.com/tags/career+transition+specialist.html"><![CDATA[Career Transition Specialist]]></category>
		<category domain="http://updates.zdnet.com/tags/dbm.html"><![CDATA[DBM]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/professional+development.html"><![CDATA[Professional Development]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/career.html"><![CDATA[Career]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NT</category>
		<category domain="tickers">NT</category>
	</item>
	<item>
		<title><![CDATA[CIPT1 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 1]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=353605]]></link>
		<description><![CDATA[View Available Dates and LocationsPrepare to install and configure a Cisco Unified Communications Manager CUCM solution in a single site in this course, focusing primarily on CUCM Release 6.x/7.x, the call routing and signaling component for the Cisco Unified Communications solution.  In lab activities, you will perform post-installation tasks,...]]></description>
		<s:doctype><![CDATA[Training]]></s:doctype>
		<pubDate>Tue, 01 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/dallas.html"><![CDATA[Dallas]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/washington.html"><![CDATA[Washington]]></category>
		<category domain="http://updates.zdnet.com/tags/san+jose.html"><![CDATA[San Jose]]></category>
		<category domain="http://updates.zdnet.com/tags/ip+telephony.html"><![CDATA[IP Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+unified+communications+system.html"><![CDATA[Cisco Unified Communications System]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/ldap.html"><![CDATA[LDAP]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/directory+services.html"><![CDATA[Directory Services]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="tickers">CSCO</category>
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