ip telephony

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Building Reliable IP Telephony Systems

Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage. ...

Tags: Telephony, IP Telephony, IP, ShoreTel, Reliability, VOIP, Telecommunications, Telecom & Utilities, Network Technology, Networking

White papers 2009-11-10

Is your network ready for IP Telephony?

Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the right IP telephony solution. Make sure your network is ready for IP telephony, download this paper now.

Tags: Telephony, Network, IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Networking

White papers 2009-11-10

Skype open source? Ain't gonna happen

The blogosphere was all a-twitter yesterday when rumors surfaced that Skype, the popular internet telephony application, would be released as open source "in the nearest future". It turns out that Skype's plans are not so grandiose, and even if they were, questions about who owns the code would prevent it...

Tags: IP Telephony, Skype Technologies S.A., VOIP, Telecommunications, Open Source, Networking, Ed Burnette

Blog posts 2009-11-03

Montana Tests Unified Communications to Boost Responsiveness to Citizens, Cut Costs

The highly dispersed nature of state government offices and other facilities throughout Montana makes communication there a challenge. So, the state is responding by adopting communications of all types - and unifying them with a single technology backbone that makes them "Realistic and manageable for them," according to a state...

Tags: Citizens LLC, Telephony, Unified Communications, IP Telephony, Montana, E-mail, Web Conferencing, VOIP, Telecommuting, Microsoft Windows Active Directory, Telecommunications, Instant Messaging, Collaboration, Online Communications, Internet, Networking, Human Resources, Workforce Management, Directory Services, Enterprise Software, Software

Case studies 2009-09-23

Overcoming IP Telephony Performance Issues in a Converged Network

When implementing Voice over IP VoIP onto a data network, you must ensure that the equipment capable of handling the additional load, and, more importantly, that the traffic will be properly classified, marked, and prioritized for optimal performance. Voice traffic is highly intolerant to delay, jitter, and packet loss, so...

Tags: Converged Network, Global Knowledge, IP, IP Telephony, Network, Network Technology, Networking, Telecommunications, Telephony, Traffic, Voice Traffic, VOIP

White papers 2009-08-07

YMCA Calls on 3Com Power of $Zero Solution for Upgrade to IP Telephony

Like any bustling organization, the YMCA in downtown Houston, built in 1946, relies heavily on telecommunications. Houston YMCA's phone system, however, a Nortel Meridian PBX, was costly to maintain, requiring a $12,000 annual service contract just for technicians to move, add, or repair the 110 phones within its 10-story facility....

Tags: Phone, Telephony, IP Telephony, 3Com Corp., IP, Houston YMCA, Telecom & Utilities, Telecommunications

Case studies 2009-01-01

Converged 3Com IP Telephony and Data Solutions Improve Government Services

Surrey Heath Borough Council is located in Camberley, Surrey Heath, England delivers waste, trash removal, licensing for real estate development, as well as community safety, tourism management, and other government services. Surrey Heath adopted the vision of "Leading for Tomorrow," an operating principal aimed at providing the most advanced services...

Tags: Telephony, IP Telephony, 3Com Corp., Surrey Heath Borough Council, Ethernet, Real Estate, Network Technology, Networking, VOIP, Strategy, Business Operations, Telecommunications, Management

Case studies 2009-01-01

Institute Opens Lines of Communication With 3Com IP Telephony Solution

The Sunraysia Institute of TAFE is the major provider of vocational education and training in northwestern Victoria. The Sunraysia campus at Mildura had been relying on a leased PBX system for its telephone communications. This 20-year-old system lease cost the organization tens of thousands of dollars each year in addition...

Tags: Phone, Telephony, IP Telephony, 3Com Corp., Telecom & Utilities, VOIP, Telecommunications, Networking

Case studies 2009-01-01

Brazilian Financial Giant Optimizes Client Service Using 3Com IP Telephony Solution

Success is the goal of every company, but for some, like Sicredi Sistema de Credito Cooperativo, growth comes with many communications challenges. To drive its growth, Sicredi relies heavily on telephony to service its customers and work with other financial institutions and markets. The disparate solutions were unable to support...

Tags: Telephony, Financial Company, IP Telephony, 3Com Corp., VOIP, Telecom & Utilities, Telecommunications, Financial Services, Networking

Case studies 2009-01-01

Managing an IP Telephony Deployment in a Small to Mid Size Business

IP telephony is the preferred method for implementing a communications system in today's business environment but getting there requires a lot of planning to make it happen. From building out the network, to supporting the system, to training the end user there are many pieces to the puzzle. This paper...

Tags: Telephony, IP Telephony, IP, Small And Medium Business, Callahan Marketing & Advertising, VOIP, Smb/Sme, Telecommunications, Telecom & Utilities, Networking

White papers 2009-01-01

Engine Maker Lowers Costs and Eases Network Management With Advanced 3Com IP Telephony and Wireless Solutions

Yanmar's American operations in Adairsville, Ga., were expanding into a new office building, with four additional buildings planned. Its aging PBX phone system had no more capacity to add users, while two of the Yanmar America buildings were soon going to need 100 new phones. Yanmar IT Manager researched phone...

Tags: Phone, Telephony, Network, IP Telephony, 3Com Corp., Network Management, Wireless, Yanmar, Phone System, Telecom & Utilities, VOIP, Telecommunications, Networking

Case studies 2008-11-01

IPT "Veteran" - Department of Veteran Affairs - Steps Up Again With New Federal Government Unified Communications Initiative

The Department of Veteran's Affairs Australia wanted to ensure that its customer service is aligned to current expectations and trends. When its existing technology contract was due to expire, the department took the opportunity to seek a business communications system that could take advantage of new applications in a converged...

Tags: Telephony, Unified Communications, Government, IP Telephony, Avaya Inc., Department Of Veteran, VOIP, Telecommunications, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Networking, Marketing, Enterprise Software, Software

Case studies 2008-09-01

Go ahead and nap, PC. We'll wake you when we need you.

Go ahead and nap, PC. We'll wake you when we need you.Sounds perfect for hacking...... "wakes" the computer remotely but leaves the monitor on the remote PC dark and disables the audio on it so it won't disturb anyone who may be nearby.I read exactly the same thing.This is good...

Tags: PRODUCTIVITY, Monitors & displays, Go-ahead, computer, PC

Discussion threads 2008-08-14

Sirius Computer Solutions Reduces Costs, Boosts Satisfaction Through IP Telephony From IBM and 3Com

Sirius wanted a unified messaging solution, one that could be centrally managed and support the full range of collaborative applications - email, instant messaging and other Web-based communications - as well as advanced voice services. Sirius went with the IBM System i for IP Telephony Solution - a joint development...

Tags: Unified Messaging, Telephony, IP Telephony, 3Com Corp., IP, Sirius, IBM Corp., VOIP, Collaboration, Telecommunications, Networking

Case studies 2008-08-01

Unified Communications Beyond IP Telephony

No one can doubt the value of Unified Communications. From small and medium businesses to even the largest commercial enterprises, organizations of all sizes are now migrating to IP telephony solutions in record numbers. Some might even call it a communications revolution. But beyond simple voice and...

Tags: TechRepublic Inc., Telephony, Unified Communications, IP Telephony, IP, VOIP, Telecommunications, Network Technology, Collaboration, Networking

Webcasts 2008-07-08

Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment

The recent momentum of Unified Communications UC and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the...

Tags: Clarus Corp., Information Technology, Investment, IP Telephony, IP, VOIP, ITIL, Telephony, Telecommunications, Strategy, Telecom & Utilities, Networking, It Services, Management

White papers 2008-05-27

Podcast: Assuring Voice Quality on IP Telephony Rollouts

Download this Webcast in podcast format! IP Telephony deployment changes dramatically when the job grows from "a few sites" to a full company-wide rollout across many locations. Achieving a high level of QoS for VoIP across the WAN and Internet often runs counter to the interests and needs of...

Tags: QoS, Telephony, Webcast, Performance, IP Telephony, IP, Podcasts, Performance Management, VOIP, Telecommunications, Networking, Internet, Human Resources, Workforce Management

Download resources 2008-05-15

Assuring Voice Quality on IP Telephony Rollouts

IP Telephony deployment changes dramatically when the job grows from "a few sites" to a full company-wide rollout across many locations. Achieving a high level of QoS for VoIP across the WAN and Internet often runs counter to the interests and needs of other network traffic on a converged infrastructure....

Tags: Deployment, QoS, Telephony, Performance, IP Telephony, IP, Performance Management, VOIP, Telecommunications, Network Technology, Networking, Human Resources, Workforce Management

Webcasts 2008-05-14

Career Transition Specialist Simplifies Voice Communications Through IP Telephony

DBM's business is to support major employment transitions in both the public and private sectors, often working across its different sites to provide a coherent, nationwide service. With eleven different phone systems in place across fifteen UK sites, they were wasting money, because they had no inter-site calling plan. UK...

Tags: Telephony, Nortel Networks Corp., IP Telephony, IP, Career Transition Specialist, DBM, VOIP, Professional Development, Telecommunications, Telecom & Utilities, Networking, Career

Case studies 2008-04-24

CIPT1 v6.x/7.x - Implementing Cisco Unified Communications IP Telephony Part 1

View Available Dates and LocationsPrepare to install and configure a Cisco Unified Communications Manager CUCM solution in a single site in this course, focusing primarily on CUCM Release 6.x/7.x, the call routing and signaling component for the Cisco Unified Communications solution. In lab activities, you will perform post-installation tasks,...

Tags: Dallas, Telephony, Washington, San Jose, IP Telephony, Cisco Unified Communications System, Cisco Systems Inc., LDAP, Telecommunications, Directory Services, Enterprise Software, Software

Training 2008-04-01