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- Marketing Information Systems From a CPG Industry Perspective
- CPG organizations have typically invested in inward-looking information systems, such as supply chain and finance, and have shied away from market information systems. While the existing information systems deliver results to a large extent, there are limited additional benefits that these systems can offer, which leads organizations to consider new...
- White papers 2008-07-02
- Relevance of Frameworks in Today's BI Market
- Over the last several years, the Data Warehousing and Business Intelligence BI industry has seen multiple dynamics emerge and subside. From a technology standpoint, it saw a growing number of tool-based vendors emerge, and last year it witnessed significant consolidation. Similarly in the approach toward executing BI projects, the industry...
- White papers 2008-06-12
- Eight Best Practices in Dashboard Design
- In today's world where people are inundated with more data than they can process, dashboard design plays a very important role as it is the central conduit through which information flows to the decision-maker. If the right metrics is not presented in the right form at the right time, the...
- White papers 2008-04-10
- Assessments - A Mandatory BI/DW Pit Stop
- In the current competitive business environment, a successful data warehousing organization may well be the successful business enterprises of the future. A reflection on the millions of dollars spent on Business Intelligence/Data Warehousing (BI/DW) solutions by individual organizations, that has yielded less than expected ROI and the burgeoning TCO for...
- White papers 2008-03-13
- Evaluating Packaged BI Solutions
- A decade ago not many people would have considered it worthwhile to discuss packaged Business Intelligence BI solutions. A large majority of the BI solutions, if not all, were custom implementations tailored specifically to meet the needs of the organization. A lot of things have changed in the last ten...
- White papers 2008-02-07
- Lessons Learned in Master Data Management
- Master Data Management MDM is getting the attention it deserves. In hindsight, it's surprising how master data that forms the foundation of any enterprise initiative was never discussed holistically when organizations initiated multimillion dollar initiatives such as Customer Relationship Management CRM, supply chain integration/optimization, Data Warehousing DW, Business Intelligence BI...
- White papers 2007-12-13
- Seven Thoughtful Tips for a Multicountry BI Implementation
- Businesses and organizations are becoming truly global and so is competition in today's business landscape. Strategic moves need to be considered on a global scale. Whether it is business and market expansion, product and service portfolio expansion or cost containment, the benefits are reaped only when global strategies are thought...
- White papers 2007-11-08
- Eight Essential Mantras for BI Outsourcing Success
- Any BI initiative is a multiyear, multifunction business-oriented implementation with changing business scenarios and associated complications and nuances. When the dimension of outsourcing is added, the nuances and complications need more thought and deeper attention. These eight key mantras hold the key to successful BI outsourcing. Develop the Right Mind-Set,...
- White papers 2007-10-11
- Map-Based Data Visualization: Beyond the Tyranny of the Spreadsheet
- Data visualization simplifies the presentation of information without stripping it of its depth or integrity. The same information can be presented in a range of visual models, which resonates with how brains comprehend, store and organize information. The reason that one can remember faces much easier than telephone numbers is...
- White papers 2006-03-21
- CRM Technology Enables One-to-One Customer Relationships
- The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...
- White papers 2005-08-01
- CRM Success: Data Makes the Difference
- CRM initiatives quite often fail to meet expectations, sometimes because of organizational issues, sometimes because of outdated business processes or sometimes because of the CRM application itself. One of the thorniest problems is the quality of the data underlying the initiative. Fixing data problems can go a long way toward...
- White papers 2003-09-26
- J2EE: The Future of CRM and E-Commerce
- Customer Relationship Management CRM solutions are no longer one-dimensional tools for improving operational efficiency and internal productivity. Today, Web-based CRM solutions are critical for maximizing the value of every customer interaction regardless of channel. J2EE technology is replacing client-server technology as the de facto standard for building these Web-based CRM...
- White papers
- Getting Started With Operations Analytics
- Even sophisticated organizations are sometimes unsure how to proceed with analytic applications. This paper uses a case study to define an analytic application and characterize the problems analytic applications are good at solving. It then shows how analytics can deliver value to the operations function. As organizations mature in their...
- White papers
Additional Resources
- Investcorp International Uses an Avaya Mobility Solution to Maintain Contact All Around the Globe
- Investcorp International, a global investment group, helps its professional staff communicate more effectively in-house and on the road by using an Avaya Mobility Solution for efficient, consolidated access to voice, e-mail and fax messages. Investcorp International wanted a communications platform that would link its worldwide employees by enabling them to...
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