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- Transforming customer relationships with social media
- * Jennifer Leggio is on vacation Guest editorial by John Yaggie Social media technologies have the potential to disrupt the traditional ways companies build and manage relationships with their customers. Customer relationships built on trust and loyalty are central to a company's reputation and...
- Tags: Customer, Jennifer Leggio, John Yaggie, Relationship, Social Media, Social Media Technology
- Blog posts 2009-05-27
- Top 10 undergraduate courses for the CIO track
- If you’re thinking about becoming a CIO, you can lay a good foundation by taking courses that translate into the skills and knowledge you’ll be using every day. Seasoned CIO Jay Rollins offers a list of essential classes that will help you get ready for the job. For more posts...
- Tags: Business Process, CIO, Operational Planning, Ooa/Ood/Oop, Financial Accounting, Databases, Business Operations, Software Development, Software/Web Development, Finance, Enterprise Software, Software, Data Management, Larry Dignan
- Blog posts 2009-03-25
- Is George Ou right?
- Is George Ou right?Individualized drillIf every student must learn extensive details by rote, each student can work with a computer to learn at his own pace.Why the periodic table is considered important for all I'm uncertain. But so long as it must be learned, let the computer do the...
- Tags: PRODUCTIVITY, Workforce management, Jargon, Technolgy, computer, Facebook, tool, programming
- Discussion threads 2008-11-04
- Frenemies
- Enterprises both large and small are psychologically complex places. Industrial and organizational psychologists are full of fascinating anecdotes about the ways the individual people that make up an enterprise organize themselves to hinder, help, block or share with one another. A common term in Hollywood is ‘Frenemies’...
- Tags: Collaboration, Environment, Rivalry, Silo, Groupware, Productivity, Strategy, Enterprise Software, Software, Management, Oliver Marks
- Blog posts 2008-05-16
- Successful Workplace Communication
- View Available Dates and Locations This course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more...
- Tags: Technique, Workplace, Communication, Emotional Intelligence, Productivity, Leadership, Team Management, Tools & Techniques, Management
- Training 2008-01-01
- Project Communication, Management, and Leadership
- View Available Dates and Locations Managing a successful project involves more than schedules, templates, and paperwork-it requires the application of strong interpersonal management skills to work effectively with people in a variety of roles. The skills you'll learn in this course will enable you...
- Tags: Team, Leadership, Team Management, Management
- Training 2008-01-01
- Management and Leadership Skills
- View Available Dates and Locations This management training course focuses on the interpersonal and management skills you need to be an effective manager. It's an ideal primer for new managers and a helpful refresher for those who have long been in a management role. Discover the...
- Tags: Team, Leadership, Stress Management, Team Management, Management
- Training 2008-01-01
- Survey: People skills valued over those for IT
- Survey: People skills valued over those for ITDirect CommunicatorsInteresting article. Gates is clueless but then many are. Many of us in IT have worked hard to simplify communications only to be horrified by the fear of email which surfaced shortly after it was used in the second US Microsoft anti-trust...
- Tags: Team management, team, e-mail, Direct Communicators, People Skills, survey, information technology
- Discussion threads 2007-12-14
- Why don't kids use email?
- Why don't kids use email?An Interesting PerspectiveI was working at AT&T Wireless when they started really pushing text-messaging for our customers, and at the time I didn't get it: I never thought it would catch on. Typing a text-message into your cellphone instead of just placing a call is like...
- Tags: PRODUCTIVITY, Text messaging/SMS/MMS, Cellular phones, e-mail, e-mail application, cell phone, computer, text messaging
- Discussion threads 2007-12-03
- Same old - Same old - and we're not learning from it
- Same old - Same old - and we're not learning from itOf course there is no need to "process" data at allThe data processing approach is based on the idea that you take some input from a file or files, transform it somehow, and write the output to other files.As...
- Tags: UNIX, Operating systems, OPEN SOURCE, Linux, inference
- Discussion threads 2007-09-17
- Fatal Attractions: technology, judgement, and the big four
- Fatal Attractions: technology, judgement, and the big fourLaurence Peter might have predicted itIt's really a variant of what he called "computerized incompetence". I wonder what percentage of senior managers are hired from outside, since it's clear that real accountants at the lower levels are strongly encouraged to go elsewhere.Andersen:...
- Tags: Andersen
- Discussion threads 2007-07-20
- Six trends for 2007 and the 21st century
- eSchoolNews editor Gregg Downey offers six prognostications for the coming year. #1. Web 2.0. YouTube is just the latest and most spectacular example of how the democratization of the internet is about to change everything. For education, it seems to me, the populism inherent in the internet...
- Tags: SCORM, Education Technology, Information Systems
- Blog posts 2006-12-22
- Microsoft to Google: WE love ad sales people
- Joanne Bradford, corporate vice president of global sales and marketing and chief media revenue officer at Microsoft, is in New York City this week to launch Microsoft’s Digital Advertising Solutions at Advertising Week; Bradford keynoted a session this afternoon addressing “Social Responsibility” held at the Museum of Television & Radio.Bradford...
- Tags: advertisement, Joanne Bradford
- Blog posts 2006-09-27
- Fewer Americans use bank branches
- Fewer Americans use bank branchesThe internet will replace those jobs. Which is a bit sad,not only interpersonal communication will continue to drop, more internet-based thieves will come about because nobody is bothering to make a legit job anymore.In a trickle down society, the only place you can look to...
- Tags: INTERNET, Recruitment & Selection, Tools & Techniques, Financial services, Fewer Americans, bank branch, bank
- Discussion threads 2006-07-27
- What are we talking about when we talk about CGM?
- Are we not men? No, we are CGM. We are Devo? I'm not sure at the moment. As I sit and listen to the conversation at Supernova about how power has shifted to the people, I'm struck that we have thrown all human communication,...
- Tags: CGM
- Blog posts 2006-06-22
- Will cell phone sex play in Peoria?
- Will cell phone sex play in Peoria?Will cell phone sex play in Peoria?Pffft, I've been doing this for years! I guess you could call me an early adopter. Call someone up on your cell phone and you are good to go.Of Course It WillBeing the creative, sexual primates that...
- Tags: Cellular phones, cell phone sex, Peoria, cell phone
- Discussion threads 2006-01-26
- Pocket MBA P (Mobile)
- pocketmbaPocketMBAPocketMBA is a powerful 100 volume collection of strategies papers on successinsales and business. Whether you are a CEO or plan to be one in thefuture this collection is for you. Thecollection contains but isnot limited strategypapers on the following topics: Time: Make every tick count Diplomat with a bag...
- Tags: Web, MBA, Mobile, Performance Quest, pocketmbaPocketMBAPocketMBA, Thecollection, Web Strategy, Sales Strategy, Sales Force Management, Channel Management, Sales, Marketing
- Software downloads 2005-02-21
- Pocket MBA PPC (Mobile)
- pocketmbaPocketMBAPocketMBA is a powerful 100 volume collection of strategies papers on successinsales and business. Whether you are a CEO or plan to be one in thefuture this collection is for you. Thecollection contains but isnot limited strategypapers on the following topics: Time: Make every tick count Diplomat with a bag...
- Tags: Web, MBA, Mobile, Performance Quest, pocketmbaPocketMBAPocketMBA, Thecollection, Web Strategy, Sales Strategy, Sales Force Management, Channel Management, Sales, Marketing
- Software downloads 2005-02-21
- Competencies of IT Project Managers
- Much has been written about competencies of project managers. Some focus on the "art" vs. the "science" of project management; others differentiate between "leaders" and "managers." Both conclude that successful project managers need a mixture of the two. The leader/art side requires strong communication, visioning, and interpersonal skills, while the...
- Tags: Information Technology, Project Manager, Project Management Solutions, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers 2003-04-22
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