interactive voice response system

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How ROI Analysis of Your IVR Project Can See You Through the Economic Downturn

Sustaining profitability during an economic downturn is always challenging, but not necessarily impossible. Often businesses will react by cutting costs in customer service because it is usually perceived as a non-revenue generating department. However, when companies cut costs in customer service, they may lose loyal clients when they are most...

Tags: Customer Service, ROI, IVR, Crimsonet Technologies, Interactive Voice Response System, Interactive Voice Response (IVR), Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

White papers 2009-01-01

Additional Resources

TekIVR 1.4 (Windows)

TekIVR is a SIP Interactive Voice Response System for Windows provides call attendant function. TekIVR complies with RFC 3261. It supports ITU G.711 A-Mu law codecs. You can select IP address to be listened, default SIP proxy for outgouing calls. You can also log session details and errors into a...

Tags: SIP, Codec, Yasin KAPLAN, TekIVR, Session Initiation Protocol (SIP), Microsoft Windows, Emerging Technologies, Operating Systems, Software

Software downloads 2009-11-10

Integrated Notification System (IVR) 7.5.3 (Windows)

INS is highly configurable IVR Interactive Voice Response software designed to send messages through your computer and let your computer handle incoming calls. It allows you to send messages to pagers, mobile phones SMS, fax machines, as voice file or as e-mail. At the same time you can configure the...

Tags: Microsoft Windows, IVR, INS, Interactive Voice Response (IVR)

Software downloads 2009-10-25

IVM Telephone Answering Attendant 5.02 (Windows)

IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response IVR program for Windows. It connects to the phone using a professional telephony board or directly to a VoIP service. This software is an effective voice mail, call attendant, info-line, audio text or autodial solution for...

Tags: Message, Phone, Voicemail, Microsoft Windows, WAV, NCH Software, IVM, Interactive Voice Response (IVR), Telecom & Utilities, Telecommunications

Software downloads 2009-08-19

Integrated Notification System (IVR) 7.5.0 (Windows)

INS is highly configurable IVR Interactive Voice Response software designed to send messages through your computer and let your computer handle incoming calls. It allows you to send messages to pagers, mobile phones SMS, fax machines, as voice file or as e-mail. At the same time you can configure the...

Tags: Microsoft Windows, IVR, INS, Interactive Voice Response (IVR)

Software downloads 2009-08-08

Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times

In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every customer call: the interactive voice response IVR system. Improving the caller experience in your IVR system is a highly visible and high-impact way to...

Tags: ROI, IVR, Best Practice, Interactive Voice Response (IVR)

White papers 2009-04-01

SwitchVox 4.0: A Lesson in How Voice 2.0 Can Transform the SMB

Digium introduced a new version of it's Asterisk-based, IP PBX, SwitchVox  today. The new release is a great example of the kinds of features that Voice 2.0 makes avaqilable to even the smallest organizations. Through mashups and application integrations, SMBs gain screen pops with mapping and weather infomration, presence status,...

Tags: Phone, Voice, IVR, Small And Medium Business, Switchvox Switchboard, Unified Messaging enhancements-IMAP Integration, Switchvox Notifier-A Windows Desktop Client, Interactive Voice Response (IVR), Smb/Sme, Fax, VOIP, Telecom & Utilities, Telecommunications, Networking, Dave Greenfield

Blog posts 2009-02-02

A framework for evaluating the True Cost of Ownership of an IVR solution

Want to deliver a superior caller experience while lowering costs? Businesses looking to upgrade their Interactive Voice Response IVR system face investments in a number of areas. When evaluating financial benefits of a proposed IVR solution, it is critical to account for all costs and benefits. This includes costs...

Tags: IVR, Tellme Networks Inc., Interactive Voice Response (IVR)

White papers 2008-11-01

Reengineering HR Solutions #2

Case #2 â€" HRMC’s Acclaim Continuing with the previous post, I ran into another vendor at the Human Resource Executive’s HR Technology Conference & Exposition (I hope Bill Kutik appreciates that I put in the full title to the show this time!) that reaffirmed why...

Tags: Job, Acclaim, Re-engineering, Candidate, Recruiters, Interactive Voice Response (IVR), Recruitment & Selection, Human Resources, Workforce Management, Brian Sommer

Blog posts 2008-10-30

Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience

Firstsource Solutions wanted to provide them with an Interactive Voice Response IVR system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server MPS 500, Firstsource was able to implement an advanced IVR solution that delivered a more...

Tags: BPO, Nortel Networks Corp., Contact Center, IVR, Interactive Voice Response (IVR), Business Process Outsourcing (BPO), It Operations

Case studies 2008-09-17

A Success in Business Intelligence

For many years, Interactive Voice Response IVR technology has been used as a solution to resolve routine customer service tasks. IVR systems siphon more complex customer service calls to live agents, saving significant cost. Due to the complexity of the processes needed to extract data, users often faced a lengthy...

Tags: Business Intelligence, Customer Service, IVR, Xtivia, Interactive Voice Response (IVR), Product Marketing, Customer Relationship Management (CRM), Pricing, Marketing, Enterprise Software, Software

Case studies 2008-09-08

NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity

The New Zealand Automobile Association NZAA needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed...

Tags: Microsoft Office, Call Centre, Avaya Inc., Interactive Voice Response (IVR), Portals, Internet

Case studies 2008-04-01

Voice over SOA sounds promising -- will vendors deliver?

Can SOA add automation and intelligence to the way calls and other communications are routed throughout the enterprise? This may be the next great frontier for SOA -- and, at long last, a tangible benefit of architecture for the business. Digital communications, enhanced by SOA ...

Tags: Business Process, Voice, Communications Server, Server, SOA, Microsoft Corp., David Greenfield, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2008-03-16

Panasonic and Google to launch Internet TVs

Panasonic and Google to launch Internet TVsPanasonic and Google to launch Internet TVsChalk up one more failure for Google. This is doomed right from the start. Similiar ideas have been tossed around before and have failed. Having the Google name on it isn't going to make it...

Tags: TVs, Corporate communications, TV & Home Theater, Google Inc., TV, Internet TV, Panasonic, video, Internet

Discussion threads 2008-01-08

UK Airport Handles More Calls With Self-Service Automation Through IVR

Newcastle International Airport wanted to reduce the burden on front-desk customer service staff through a more flexible and automated call handling system. Nortel delivered a cutting-edge Interactive Voice Response IVR system, based on the Nortel Media Processing Server MPS 500 and speech recognition software. The Nortel developer team also designed...

Tags: Nortel Networks Corp., IVR, Automation, Interactive Voice Response (IVR), Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software

Case studies 2007-12-18

The five things cell companies need to do to make you like them

The five things cell companies need to do to make you like themHow about Customer Service?Gee, maybe some ACTUAL Customer Service would be nice. Egads, you dial the CSR number, and play voice mail hell for 20 minutes, and then get a CSR who is just downright snotty!!I have several...

Tags: Telephony, Interactive Voice Response (IVR), Session Initiation Protocol (SIP), TELECOMMUNICATIONS, Telecom & Utilities, DID, VoIP, Pin Callback, phone

Discussion threads 2007-11-12

Phone Pilot (S60 3rd)-Updated 2.52 (Mobile)

BriefingPhonePilot is an all-in-one call manager + anwering machine + NO BEEP call recorder on the market. You will get most features from PhonePilot at very economical price! Integrates all popular call control features on the market, including: black/white list filter, call diverter, answering machine and auto SMS responder.Unlimited time,...

Tags: Response, Phone, Recorder, Mobile, Phonebook, BriefingPhonePilot, Telecommunications

Software downloads 2007-10-30

Speech-Enabled Service Shows Quick Return on Investment, High Customer Satisfaction

Manulife's touch-tone-based Interactive Voice Response IVR system gave participants an automated way to obtain balances, transfer funds or track the performance of their pension savings accounts over the telephone. Negotiating the IVR menu, however, was a time-consuming process. To make it easier for the participants to transfer funds, in December...

Tags: Intervoice, ROI, Customer Satisfaction, Manulife, Intervoice Speech, Interactive Voice Response (IVR), Speech Recognition, Roi/Tco, Emerging Technologies, Finance, Managerial Accounting

Case studies 2007-10-16

Service and ROI Drive Chip Manufacturer's Commitment to Voice

Freescale Semiconductor Inc. wanted to replace a self-service voice automation solution phone directory as it spun off from its parent company, Motorola Inc. The new solution needed to maintain continuity and cost savings; however, the old voice automation system functioned narrowly and was suited only to delivering directory information. Freescale...

Tags: Freescale Semiconductor Inc., Voice, Intervoice, ROI, Microsoft Corp., Chip, Interactive Voice Response (IVR), Roi/Tco, Finance, Managerial Accounting

Case studies 2007-10-08

Speech-Enabled Platform Helps Reduce Costs and Improves Customer Service

The Michigan Department of Treasury had been using a traditional Interactive Voice Response IVR system from Intervoice that was a dependable "Workhorse" for handling more than 1.3 million calls per year. The Department wanted to increase customer service capabilities of the existing automated system, reduce call duration and use customer...

Tags: Customer Service, Intervoice, Product Marketing, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Marketing, Enterprise Software, Software

Case studies 2007-10-08