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IVR (59 results)
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- Integrated Notification System (IVR) 7.5.3 (Windows)
- INS is highly configurable IVR Interactive Voice Response software designed to send messages through your computer and let your computer handle incoming calls. It allows you to send messages to pagers, mobile phones SMS, fax machines, as voice file or as e-mail. At the same time you can configure the...
- Software downloads 2009-10-25
- IVM Telephone Answering Attendant 5.02 (Windows)
- IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response IVR program for Windows. It connects to the phone using a professional telephony board or directly to a VoIP service. This software is an effective voice mail, call attendant, info-line, audio text or autodial solution for...
- Software downloads 2009-08-19
- Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls
- Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of their knowledge, experience, navigation skills and willingness to use the automated system. With an adaptive approach, automated IVR systems continuously...
- White papers 2009-08-19
- StrikeIron IVR Voice Notification Dashboard 1.0 (Windows)
- This interactive dashboard application enables the sending of text-to-voice computerized messages or .wav files to anything with a phone number, including mobile devices, VOIP (Skype/Vonage), and land-lines. The application also enables mass/batch capabilities to send voice messages to a file of telephone numbers, as well as enabling the maintaining of...
- Software downloads 2009-08-10
- Integrated Notification System (IVR) 7.5.0 (Windows)
- INS is highly configurable IVR Interactive Voice Response software designed to send messages through your computer and let your computer handle incoming calls. It allows you to send messages to pagers, mobile phones SMS, fax machines, as voice file or as e-mail. At the same time you can configure the...
- Software downloads 2009-08-08
- WinAgents TFTP Server 4.1.0.512 (Windows)
- WinAgents TFTP Server for Windows is a full-service TFTP server realized as a Windows service. WinAgents TFTP Server runs as a background task and doesn't require permanent attendance. It is originally designed load-resistant for the 24x7 mode of operation. Using WinAgents TFTP Server, you can make reserve copies of device...
- Software downloads 2009-06-24
- NetDiagram ASP.NET Control 3.0.1 (Windows)
- NetDiagram is a general-purpose software component that can be used to display various types of flow diagrams and charts in web applications. It is implemented as a .NET web control and can be easily integrated into any project targeting the Microsoft ASP.NET platform. NetDiagram can give graphical representation to object...
- Software downloads 2009-06-03
- Open Source Softswitch Adds Skype
- Here's an interesting teaser for you Skype aficionados. Later this month, the new release of FreeSWITCH, the first open source softswitch, will enable carriers and enterprise to integrate Skype into their VoIP services and platform. For the first time, developers will have a free, high-performance voice switching...
- Blog posts 2009-05-19
- Cuba for Remedy (Client) 1.3.2 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. The Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Cuba delivers feature rich CTI such...
- Software downloads 2009-04-29
- Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
- In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every customer call: the interactive voice response IVR system. Improving the caller experience in your IVR system is a highly visible and high-impact way to...
- White papers 2009-04-01
- SwitchVox 4.0: A Lesson in How Voice 2.0 Can Transform the SMB
- Digium introduced a new version of it's Asterisk-based, IP PBX, SwitchVox today. The new release is a great example of the kinds of features that Voice 2.0 makes avaqilable to even the smallest organizations. Through mashups and application integrations, SMBs gain screen pops with mapping and weather infomration, presence status,...
- Blog posts 2009-02-02
- Best Practices in the Call Center: A Customer Touch-Point Methodology
- One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions....
- White papers 2009-01-01
- How ROI Analysis of Your IVR Project Can See You Through the Economic Downturn
- Sustaining profitability during an economic downturn is always challenging, but not necessarily impossible. Often businesses will react by cutting costs in customer service because it is usually perceived as a non-revenue generating department. However, when companies cut costs in customer service, they may lose loyal clients when they are most...
- White papers 2009-01-01
- TAPIEx ActiveX Control 3.6 (Windows)
- Telephony development Control, Extensition of Microsoft TAPI2.0, supports multi-lines, multi-calls per line, helps you build you IVR system in few minutes. Support Win98/Me/Nt/2K/XP Operating systems. Features: TTS, Speech Recognition, Conference, Transfer, Detect Caller ID, Digital Record/ Playback, Detect DTMF key press tones, and Generate DTMF tones. VB/VB.NET & Delphi &C++...
- Software downloads 2008-12-16
- TeleTone 1.02 (Mobile)
- This allows you to make calls using your landline phone when you're in the office or at home.You can also use it to send DTMF sequences to IVR, Voicemail and other automated systems. TeleTone uses the same methods used by TAKEphONE-i to search your contacts database in a fast and...
- Software downloads 2008-12-15
- A framework for evaluating the True Cost of Ownership of an IVR solution
- Want to deliver a superior caller experience while lowering costs? Businesses looking to upgrade their Interactive Voice Response IVR system face investments in a number of areas. When evaluating financial benefits of a proposed IVR solution, it is critical to account for all costs and benefits. This includes costs...
- White papers 2008-11-01
- Selecting a Deployment Platform for Voice-Based Services - On-demand vs. Hosted vs. Premise-based Considerations
- Voice-based self-service applications are increasing in both their value to the enterprise and their overall complexity, scale, and rate of change. As a result, companies need to carefully evaluate the different deployment models available in the market - Premise-based, Traditional Hosted, and On-demand - when planning an investment in their...
- White papers 2008-11-01
- Convergys Case Study: American Savings Bank
- Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking through 68 branches and nearly 170 automated teller machines. The Bank looked hard for a system that would be easy to use, that reflected the local Hawaiian culture, and...
- Case studies 2008-10-31
- Reengineering HR Solutions #2
- Case #2 â€" HRMC’s Acclaim Continuing with the previous post, I ran into another vendor at the Human Resource Executive’s HR Technology Conference & Exposition (I hope Bill Kutik appreciates that I put in the full title to the show this time!) that reaffirmed why...
- Blog posts 2008-10-30
- Whispers from a ghost: Windows 7 and cloud computing
- The key thing to understand about the power relationship involved when you deal with a supplier is that the extent to which the power shifts to the supplier as soon as you sign up is a joint function of the supplier's market share and the importance the service or product...
- Blog posts 2008-10-30
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