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	<title><![CDATA[interactive intelligence Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to interactive intelligence]]></description>
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		<title><![CDATA[IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1097909]]></link>
		<description><![CDATA[Interactive Intelligence is a global provider of unified communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. Founded in 1994, the company has more than 3,000 customers worldwide and is headquartered in Indianapolis, Indiana. Interactive Intelligence has long recognized the benefits of building its contact center, enterprise...]]></description>
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		<pubDate>Mon, 01 Jun 2009 00:00:00 -0700</pubDate>
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		<title><![CDATA[Institute of Technology Tallaght Achieves Instant Benefit From Real-Time, Interactive Intelligence]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=955061]]></link>
		<description><![CDATA[The Institute of Technology Tallaght ITT Dublin wanted to provide senior managers with online access to consolidated real-time admissions, registrations, and examination-result data from the student database and standalone spreadsheets and give the president, registrar, and department and school heads push-of-a-button analysis of key performance indicators and associated intelligence related...]]></description>
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		<pubDate>Sun, 01 Feb 2009 00:00:00 -0800</pubDate>
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		<title><![CDATA[Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239022]]></link>
		<description><![CDATA[Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers, and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management CRM integration that allows organizations to provide unsurpassed information and...]]></description>
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		<pubDate>Fri, 01 Apr 2005 00:00:00 -0800</pubDate>
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