interactive intelligence

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IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite

Interactive Intelligence is a global provider of unified communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. Founded in 1994, the company has more than 3,000 customers worldwide and is headquartered in Indianapolis, Indiana. Interactive Intelligence has long recognized the benefits of building its contact center, enterprise...

Tags: Communications Software, Interactive Intelligence, Collaboration, All-in-One, Contact Center, IP, Microsoft Corp., Call Centers, Customer Relationship Management (CRM), Network Technology, Networking, Telecommunications, It Operations, Enterprise Software, Software

Case studies 2009-06-01

Institute of Technology Tallaght Achieves Instant Benefit From Real-Time, Interactive Intelligence

The Institute of Technology Tallaght ITT Dublin wanted to provide senior managers with online access to consolidated real-time admissions, registrations, and examination-result data from the student database and standalone spreadsheets and give the president, registrar, and department and school heads push-of-a-button analysis of key performance indicators and associated intelligence related...

Tags: Interactive Intelligence, Oracle Corp., Benefit, Analysis, Storage, Hardware

Case studies 2009-02-01

Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management

Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers, and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management CRM integration that allows organizations to provide unsurpassed information and...

Tags: Interactive Intelligence, CRM, Integration, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

White papers 2005-04-01

Additional Resources

Dynamic AI Personal Edition 6.3.23 (Windows)

Dynamic AI Personal Edition allows you create powerful interactive reports and dashboards all running in a browser. The amazing new Automated Intelligence feature creates reports and dashboard fully automatically for you by analyzing your database's contents. Add advanced options like filtering, sorting, grouping and totaling to your reports with just...

Tags: Report, Microsoft Windows, Data Access Europe, Personal Edition

Software downloads 2009-11-18

NetWitness Investigator 9.0.4.3 (Windows)

NetWitness Investigator is the award-winning interactive threat analysis application of the NetWitness NextGen product suite. Investigator provides security operations staff, auditors, and fraud and forensics investigators the power to perform unprecedented free-form contextual analysis of raw network data captured and reconstructed by the NetWitness NextGen infrastructure. Developed originally for the...

Tags: Network, Microsoft Windows, Analysis, NetWitness Investigator, Investigator

Software downloads 2009-11-17

Spend 3 minutes with free EBS ROI Tool - and Save Thousands

This free, interactive tool can quantify the benefits of an upgrade to Oracle E-Business Suite R12 on IBM hardware. Quickly show your CFO how an upgrade can: Lower cost of ownership Deliver greater business intelligence Improve capabilities across all business areas Offer sustainable out-of-the-box...

Tags: IBM Corp., Tools & Techniques, Pricing, Business Intelligence, Operational Accounting, Enterprise Software, Management, Marketing, Software, Data Management, Finance

White papers 2009-11-12

Graviton Free for iPhone 1.1 (Mobile)

Graviton Free for iPhone is an addictive skill and puzzle-based game that will test your nerves and intelligence with three difficulty levels. The underlying physics engine will make transporting the energy sphere a non-trivial task; acceleration, inertia and friction will add up to your list of foes. Things will even...

Tags: Apple iPhone, Mobile, Laser, Smart Phones, Consumer Electronics, Personal Technology

Software downloads 2009-10-16

PerfectForms 1.10 (Windows)

PerfectForms offers a smarter way to manage and monitor your business. You can build any type of interactive web form using our drag and drop graphical editor. Then simply add intelligence to your form to automate workflow routing, set automatic reminders and escalations, and easily integrate with LDAP, databases and...

Tags: Microsoft Windows, PerfectForms, LDAP, Operational Planning, Directory Services, Enterprise Software, Software, Business Operations

Software downloads 2009-09-10

Fujitsu Telecommunications Europe Leverages Centralized Intelligence to Reduce Field Services Costs

Fujitsu Telecommunications Europe wanted to gain a holistic real-time view of the status of hundreds of jobs managed by communications field services teams in the U.K. and monitor subcontractor and partner workloads, optimize resources, and track Key Performance Indicators KPIs. The challenge was to give function heads and divisional managers...

Tags: Oracle Corp., Europe, Fujitsu Ltd., Telephony, Telecom & Utilities, Telecommunications, Networking

Case studies 2009-09-01

Machine learning coupled with 'rich interaction' may make computers a partner, not a product

Researchers at Oregon State University are hoping to improve artificial intelligence with a project the uses "rich interaction" to teach machines when they make mistakes. Their work would allow for ordinary users who spot a computer's errors to be able to step in and explain directly to...

Tags: Computer, Productivity, Chris Jablonski

Blog posts 2009-08-20

Amazon uses 1984 to free e-books

Amazon uses 1984 to free e-booksDangerous gambleThey'll get harmonization. But likely to the US level through ACTARE: Amazon uses 1984 to free e-books"In this case the monopoly is copyright, which extends practically to infinity in the U.S., thanks to the Walt Disney Co., but is held to a reasonable length...

Tags: Corporate communications, E-books, probation, e-book, video, Amazon.com Inc., monitor, software

Discussion threads 2009-07-19

Coca-Cola Teaches The World To....

"Participating in the community of the consumer." I love that phrase.  That's the way Jim Keyes, Blockbuster CEO described their Facebook group - which is for the most part, despite all our conversations to the contrary, is what most people think of when you say "community" or "social network"...

Tags: Facebook, Fan, Coca-Cola Co., Beverage, Customer, Machine, Coke, Coca-Cola Freestyle, Food & Beverage, RFID, Manufacturing, Wireless And Mobility, Security, Biometrics, Paul Greenberg

Blog posts 2009-07-15

Collaboration solutions for a more flexible work environment

To keep your business moving forward, keep everyone on the same page. Start with the IBM interactive collaboration eKit. You'll learn how to help teams create, share and edit documents in real time, with real savings in time and money - and to communicate with each other more effectively, improving...

Tags: Environment, IBM Corp., eKit, Collaboration, Groupware, Enterprise Software, Software

Resource centers 2009-07-14

Web 2.5: Is it time we elected an Internet government?

As I watched the BBC News last night after getting in from London, I saw riots in China with death tolls surpassing those of the 1989 Tiananmen Square tragedy. Mobile phones have "stopped working" and Internet access is "limited" in the area, according to the news reports. ...

Tags: China, Web, Nation, Agreement, Internet, Channel Management, Government, Marketing, Zack Whittaker

Blog posts 2009-07-07

IT Manager Webcast: Customer BI Stories: Credit Valley Hospital's Interactive Business Intelligence Solution (Level 200)

The presenter of this webcast discusses Credit Valley Hospital's goal to adopt the business intelligence concept and create a business intelligence tool. The presenter talks about key success factors, challenges, and future plans, and they cover features in the Credit Valley Hospital business intelligence solution, including the balanced scorecard series,...

Tags: Hospital, Webcast, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management

Webcasts 2009-06-26

Virginia Leverages LogiXML Business Intelligence Products for Stimulus Website

The Commonwealth of Virginia has employed LogiXML Business Intelligence BI solutions in support of President Obama's Stimulus Package, leveraging its dashboard, reporting and analysis tools in an interactive web site. Created using Logi Info, the site reports project ideas submitted by citizens wishing to weigh in on how Virginia should...

Tags: Web Site, Virginia, LogiXML, Commonwealth Of Virginia, Web Site Development, Web Technology, Pricing, Business Intelligence, Tools & Techniques, Internet, Marketing, Enterprise Software, Software, Data Management, Management

Case studies 2009-06-12

Woonzorggroep Wilgaerden Leverages Business Intelligence to Improve Quality and Efficiency of Care

Woonzorggroep Wilgaerden wanted to improve the quality and efficiency of care and anticipate and discover matters that need quick attention. The challenge was to reduce the time required to provide information to management by two weeks and decrease the amount of time Wilgaerden spends on generating and analyzing figures, leaving...

Tags: Staffing, Oracle Corp., Business Intelligence, Financial Accounting, Databases, Enterprise Software, Software, Data Management, Finance

Case studies 2009-06-01

How Do You Put "Smart" Into the Smart Grid?

This paper offers views on the most effective ways to integrate, store, manage and analyze Advanced Metering Infrastructure AMI and smart metering data. It also explains how to make sure the information that utilities use to make decisions is not only consistent, accurate and timely, but also contributes to operational...

Tags: Audit, SAS Institute, Grid, Data Management, Portals, Financial Accounting, Internet, Finance

White papers 2009-06-01

Will BlackBerry kill the iPhone?

Will BlackBerry kill the iPhone?ROFLHa ha ha ha ha h aha ...RE: Will BlackBerry kill the iPhone?Current beta 5 of iPhone 3.0 software disables and hides controls of MMS for ATT network. Looks like no MMS after all for US users. Pointless articleWhat is the point of this article?Seems...

Tags: Handhelds, RIM BlackBerry, Apple iPhone

Discussion threads 2009-05-07

MSDN Webcast: Practical Applications of Silverlight Data Visualization (Level 200)

Building high-fidelity, interactive web pages and business intelligence dashboards are now a reality with the Rich Internet Applications RIA features in Microsoft Silverlight 2. The presenter of this webcast will introduce the various controls from Infragistics that target real-world, data-driven scenarios for delivering information in a rich, useful manner in...

Tags: Microsoft Developer Network, Data Visualization, Microsoft Silverlight, Webcast, Microsoft Corp., Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management

Webcasts 2009-04-28