interactive intelligence Resources

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

The Interaction Center Platform: The Interaction Center Platform is a powerful platform for implementing comprehensive interaction management covering not only telephone calls and faxes but also e-mail messages, Internet text chats, and Web callback requests. It also provides a smooth transition from circuit-switched telephony to voice over IP. Using the Interaction Center Platform, enterprises,...; Tags: Interactive Intelligence, Interaction Center Platform, Fax, Call Centers, Internet, Business Services, VOIP, E-mail, Telephony, Telecom & Utilities, Customer Relationship Management (CRM), Telecommunications, It Operations, Networking, Online Communications, Enterprise Software, Software; White papers 2005-05-25
Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management: Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers, and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management CRM integration that allows organizations to provide unsurpassed information and...; Tags: Interactive Intelligence, CRM, Integration, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2005-04-01
ACD Processing: IC's Automatic Communication Distribution: Interaction Center's ACD Automatic Communication Distribution intelligently routes interactions based on agent availability, skill levels, costs, priority and any other attribute one choose. ACD quickly finds the best match between agent and interaction by calculating agents' scores and interaction scores. This white paper provides an overview of how ACD works...; Tags: Interactive Intelligence, Integrated Circuit, Agent, ACD, Real Estate, Semiconductors, Business Operations, Hardware; White papers 2004-11-30

Additional Resources

Cool Tools - Slingpage extends stickies and sharing to Firefox users: Slingpage, which announced its social browsing extension for Internet Explorer last month, will introduce an equally feature-rich version of its service to Mozilla Firefox users next week. Slingpage offers a way for Web surfers to find information about favorite topics via "Slingcast" feeds as well as create...; Tags: Monitor, Mozilla Firefox, Note, Tool, Slingpage, Web Browsers, Monitors & Displays, Internet, Hardware, Components, Jennifer Leggio; Blog posts 2008-07-25
Microsoft may need an IBM moment of clarity: Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...; Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan; Blog posts 2008-07-25

Microsoft buys DATAllegro: Microsoft on Thursday said that it will acquire DATAllegro, which makes data warehouse appliances. The purchase is expected to "extend the capabilities of Microsoft's mission critical platform," according to a statement. DATAllegro will ride shotgun with other software to manage data and give the software giant one...; Tags: Data Warehouse, Server, Microsoft Corp., DATAllegro, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware, Larry Dignan; Blog posts 2008-07-24
Live Webcast: Mid-Year Report: Malware, Spam and Web Threats in 2008: What's NOT happening in 2008? The web continues to be a vector for cyber threats. Incidents of spear-phishing continue to dupe users, and botnets are increasing in popularity amongst growing economies across the globe. Complex polymorphic viruses as opposed to the more mundane Trojan horses are getting...; Tags: Web, Webcast, Sophos Plc., Malware, Spyware, Adware & Malware, Cyberthreats, Viruses And Worms, Channel Management, Security, Marketing; Webcasts 2008-07-24
Joichi Ito - from venture capitalist to venture communist?: I've become a big fan of Joichi Ito CEO Creative Commons, Chairman of Six Apart after seeing him speak on a panel at the recent Fortune Brainstorm conference. In a room full of many smart people, Mr Ito is one of the smartest. Here is a clip...; Tags: Mr., Venture Capital, Investment, Finance, Financing Startups, Tom Foremski; Blog posts 2008-07-23
Inside the mind - and config - of Terry Childs: Inside the mind - and config - of Terry ChildsGuilty of Incompetency in Office Politics, Being a JerkThe word is that Childs was the sole keeper of the passwords for months if not years, and management was aware of the situation during this period.The new director of security took a...; Tags: Workforce management, IT Field, Terry Childs; Discussion threads 2008-07-23
NY gov signs game bill into law: New York State legislation that will have made it illegal to sell or rent some violent games to minors was signed was signed into law. A bill that will have made it illegal to sell or rent some violent games to minors was signed into law Tuesday by New...; Tags: Law, Minor, Games, Personal Technology, video games, video game violence, Nintendo DS, New York, Brendan Sinclair, GameSpot; News items 2008-07-23
Microsoft turns to users for new wave of Xbox games: Taking a page from Facebook and YouTube, Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types of games available on its console. SEATTLE--Microsoft will turn to users of its Xbox 360 to create new video games and broaden the types...; Tags: Microsoft Xbox Live, Microsoft Corp., Microsoft Xbox, Games, Game Players, Personal Technology, Consumer Electronics, Reuters, Xbox 360, Microsoft, user-generated, video games, Xbox; News items 2008-07-23
Element Browser (zip): Element Browser is a full featured, fast and Web standards compliant Web browser for the Microsoft Windows platform. It features a intuitive, modern ribbon interface with tools that are designed to simplify every day browsing tasks. Element Browser has been designed from the ground up to be one of the...; Tags: Web Browser, Element Software, Web Browsers, Viruses And Worms, Internet, Security; Software downloads 2008-07-23
Vantage Giga (zip): Suites large to enterprise organizations. Vantage Giga is a monitoring and reporting software that provides interactive reporting interfaces into key functions of Internet and network usage within organizations. Vantage can import and translate different types of log files, providing powerful, yet easy to use, drilldown analysis capabilities with a comprehensive...; Tags: Analysis, Organization, WebSpy, Vantage Giga, Internet; Software downloads 2008-07-23
The evolution of search over traditional BI: Today's business intelligence tools are great at tracking tradional numbers but fail to quench business's thirst for more information says Commentary--A recent Gartner report predicts that IT’s involvement in business intelligence BI will diminish in time as business users adopt new technologies to quench...; Tags: Payment, Data, Analyst, Information, Pricing, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, business intelligence, search, Sid Probstein, Attivio; News items 2008-07-22
MB Galactic Astrology (exe): MB Galactic Astrology is a wonderful and interactive astrological software that tells you about your Galactic sign personality traits depending on your date of birth. This is a sun centered system with a twelve fold plane. The galactic chart is generated by superimposing the natal chart on the larger galactic...; Tags: MysticBoard, MB Galactic Astrology, Tools & Techniques, Management; Software downloads 2008-07-22
MB Iranian Astrology (exe): MB Iranian Astrology is a wonderful and interactive astrological software that tells you about your Iranian astrology sign and personality traits depending on your date of birth. MB Iranian Astrology is a wonderful and interactive astrological software that tells you about your Iranian personality traits depending on your date of...; Tags: Birth, MysticBoard, MB Iranian Astrology, Tools & Techniques, Management; Software downloads 2008-07-22
MB Emotional Quotient Test (exe): Emotional Intelligence or Emotional Quotient EQ is a term used to measure how much you understand your inner self and the tasks you can perform satisfactorily without getting stressed or depressed. MB Emotional Quotient Test attempts to give you a clearer picture about yourself so that you can work on...; Tags: MysticBoard, Emotional Intelligence, Leadership, Tools & Techniques, Management; Software downloads 2008-07-22
AOL's ousted CEO being considered for Yahoo seat: Can Jonathan Miller do for Yahoo what he tried to do for AOL? Is that a good thing or a bad thing? Investor Carl Icahn, who reached a compromise with Yahoo this morning to avoid a nasty proxy battle for seats on the company's board of directors,...; Tags: America Online Inc., Yahoo! Inc., Miller, Corporate Governance, Venture Capital, Team Management, Business Operations, Corporate Law, Finance, Financing Startups, Management, Sam Diaz; Blog posts 2008-07-21
Taking the digital billboard to the next level: Do you think a 10-story building wrapped in your company's video would help get your message across? That's the goal of San Francisco-based marketing company Obscura Digital. Besides cool projection technology, the company is exploring touch and interactive tech to help advertise products with pop.; Tags: Corporate Communications, Marketing Research, News, kara tsuboi, jared kohler, obscura digital, video domes, igoogle, marketing, san francisco, video projection, touch, screens; Videos 2008-07-18
SMART Ideas Concept-Mapping Software (exe): SMART Ideas software brings the power of visual learning to your classroom. Students can better analyze and understand complex ideas by building multilevel interactive maps in this fun, colorful software. Multilevel maps take students through concepts one level at a time for greater clarity, and easily convert into a multipage...; Tags: Map, Student, SMART Technologies, Tools & Techniques, Web Site Development, Web Technology, Management, Internet; Software downloads 2008-07-18

BNET Industries

Interactive Intelligence: Interactive Intelligence is a provider of software applications for contact centers as well as mission critical voice over Internet protocol VoIP applications. Co.'s applications are...; Interactive Intelligence company page on BNET »