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- New Dell Sales Tool Can Reduce Dell Sales Call Times by 10 Percent or More, Substantially Improve Profitability
- In the past, sales representatives who work at Dell call centers used as many as 40 different information systems to understand customers and meet their needs, which limited their ability to deliver an optimal customer experience. To address that challenge, Dell built the Integrated Dell Desktop IDD, a smart client...
- Tags: Dell Computer Corp., Sales Tool, Tool, Integrated Dell Desktop, Sales Strategy, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- Case studies
- IT Company Reduces Sales Call Times by 10 Per Cent or More and Substantially Improve Profitability
- Leading Computing Systems Company, Dell Inc. wanted to improve the efficiency of its sales representatives, who had to use up to 40 different information systems to understand and meet customer needs. To address that challenge, Dell built the Integrated Dell Desktop IDD, a smart client solution based on Microsoft software....
- Tags: Dell Computer Corp., Information Technology, Microsoft Corp., Sales Representative, Integrated Dell Desktop, Sales Strategy, Sales Force Management, Sales
- Case studies
Additional Resources
- News to know: Google; Green IT; Oracle; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Jason Perlow: To Boldly Go Where No Search Engine Has Gone Before Beet.TV: Breaking News: Satellite to Gather Exclusive Images for Google Earth Blasts off in California...Larry...
- Tags: Google Inc., Oracle Corp., Dana Blankenhorn, Green IT, Apple Inc., Video, Microsoft Corp., Google Chrome, Corporate Communications, Rootkits, Service-Oriented Architecture (SOA), Microsoft Windows, Game Players, Marketing, Security, Spyware, Adware & Malware, Web Services, Enterprise Software, Software, Operating Systems, Consumer Electronics, Personal Technology, Larry Dignan
- Blog posts 2008-09-08
- Video: Adobe unveils 'Project Genesis'
- At the Office 2.0 Conference in San Francisco, Matthias Zeller, product manager at Adobe, demonstrates a prototype of the enterprise desktop client called "Project Genesis." The new software allows business users to create custom workspaces by combining and sharing applications, video, Web sites, and office documents. by Larry Dignan
- Tags: Adobe Systems Inc., Video, Corporate Communications, Marketing, Larry Dignan
- Blog posts 2008-09-06
- Dell Inspiron Mini 9
- We've known for some time that Dell was working on a Netbook-style laptop--the same kind of small, low-power, inexpensive system made popular by Asus and the Eee PC line. And even though there are not many surprises in the new Inspiron Mini 9, it's still an excellent example of the...
- Tags: Notebooks, Netbooks, Dell Inspiron, Dell Computer Corp., hard drive, Intel Corp., Mini 9
- Product reviews 2008-09-05
- Good news on the Dell netbook front
- Just a quick update now that I have a minute to sit down tonight. I heard from my Dell rep this afternoon that, although it's not available on the Dell K-12 education pages, the Inspiron Mini 9 is available to all education customers in quantity. Here's...
- Tags: Dell Computer Corp., Blogging, Notebooks, Internet, Hardware, Notebooks & Tablets, Christopher Dawson
- Blog posts 2008-09-05
- What went wrong with Joost's desktop client?
- What went wrong with Joost's desktop client?That explains it....The client was invisible to the user as a cost-saver, rather the cost savings were apparent to the video distributor. So, how does the client app make itself valuable? Joost had several interesting features besides this P2P media capability, but it also...
- Tags: Joost, desktop client, desktop
- Discussion threads 2008-09-05
- What went wrong with Joost's desktop client?
- The news broke today that Joost, the company which in a lot of ways was on the forefront of rich media, is canning its signature desktop client in favor of a purely web based portal. As a big proponent of desktop applications in general, and especially these hybrid applications which...
- Tags: Ryan Stewart
- Blog posts 2008-09-05
- Possible AMD Q4/08 desktop processor roadmap surfaces
- Possible AMD Q4/08 desktop processor roadmap surfacesUntil AMD can develop a product...that will perform as well as Intel's offering their roadmap doesn't really matter. They will be struggling in the market day after day. They can only keep market share by pricing wars with Intel. This will prevent them from...
- Tags: Advanced Micro Devices Inc., roadmap surface, AMD Q4/08, Intel Corp., processor, desktop
- Discussion threads 2008-09-05
- Mainstream media writes Windows obit
- Mainstream media writes Windows obitMS should have never...killed off XP. Especially when such a huge segment of the market is tired of being forced fed what they do not want.This article makes a good point about users beginning to realize that as long as they can hit the web rather...
- Tags: Operating systems, Microsoft Windows Vista (Longhorn), LIKE IT, Microsoft Windows, Hewlett-Packard Co., mainstream media, Windows obit, Microsoft Windows Vista, obit, Microsoft Corp., operating system
- Discussion threads 2008-09-05
- Adobe unveils 'Project Genesis'
- At the Office 2.0 Conference in San Francisco, Matthias Zeller, product manager at Adobe, demonstrates a prototype of the enterprise desktop client called "Project Genesis." The new software allows business users to create custom workspaces by combining and sharing applications, video, Web sites, and office documents.
- Tags: Adobe Systems Inc., Corporate Communications, Web Site Development, Marketing, Internet, Adobe, Project Genesis
- Videos 2008-09-05
- Mainstream media writes Windows obit
- Wow, a tough day for Windows. BusinessWeek reports that HP, the world's biggest PC company, is so troubled by Vista's 'tepid reception' and Apple's resurgence that it is developing its own operating system. Meanwhile a New York Times columnist writes on his blog that Windows is "already...
- Tags: Dell Computer Corp., Hewlett-Packard Co., PC, Microsoft Windows Vista, Mainstream Media, Microsoft Corp., Web Browser, Microsoft Windows, Linux, Operating Systems, Software, John Morris
- Blog posts 2008-09-05
- Possible AMD Q4/08 desktop processor roadmap surfaces
- CHW.net has published what seems to be on the face of it a convincing looking AMD Q4 08 processor roadmap that gives us a glimpse into what AMD has in-store for us over the coming months. by Adrian Kingsley-Hughes
- Tags: Desktop, AMD Athlon, Advanced Micro Devices Inc., CHW.net, Processors, Semiconductors, Hardware, Components, Adrian Kingsley-Hughes
- Blog posts 2008-09-05
- Google Chrome vulnerabilities starting to pile up
- Google Chrome vulnerabilities starting to pile upGoogle Chrome vulnerabilities starting to pile upFile this in the "No Surprise" category. The shoddy programming at Google which has been reflected on many of their applications and services should come as no surprise to anyone on Chrome. Google is trying to live...
- Tags: SECURITY, Google Chrome vulnerability, Google Inc., Google Chrome, vulnerability, Chrome, programming
- Discussion threads 2008-09-05
- Red Hat draws its line in the virtual sand with Qumranet
- Red Hat draws its line in the virtual sand with QumranetKVM is solid and cleanA lot of it is marketing, but the technology is excellent and can dominate the virtual desktop. The issue comes down to VDI already being a cost effective product compared to stand alone desktops and...
- Tags: Desktops, desktop, Red Hat Inc., Qumranet, KVM
- Discussion threads 2008-09-05
- Dell repair adventure, conclusion
- Dell repair adventure, conclusion"less than optimal or expected"The phrase I have heard for this is "opportunity for improvement." Glad to hear your machine got fixed.Dell serviceDell has no where near the skill level of the old DEC field service reps and probably never will.I have had 3rd parties from...
- Tags: Manufacturing, NEXT BEST, outsourced tech, Dell Computer Corp.
- Discussion threads 2008-09-05
- Dell and Salesforce.com: So cozy they could merge (someday)
- Dell and Salesforce.com: So cozy they could merge somedayIndeed, not as mad as it soundsThis actually makes a lot of sense. That is, if Google doesn't snap up SFDC first.Ian HendryCEO, WeCanDo.BIZhttp://www.wecando.bizRE: Dell and Salesforce.com: So cozy they could merge somedayWell Dell and Oracle has a "strategic alliance" and...
- Tags: Sales force management, Dell Computer Corp., Salesforce.com Inc., Oracle Corp.
- Discussion threads 2008-09-05
- Chrome's JavaScript poses challenge to Silverlight
- Chrome's JavaScript poses challenge to Silverlightis Flash chopped liver?I don't get it... Flash is ubiquitous.. it's on almost every PC out there and has a huge developer base behind it, yet these people are implying Silverlight is THE platform to beat. What does Silverlight have that Flash doesn't (besides a...
- Tags: Scripting languages, Adobe RIA, SWF, Chrome, WebKit RiA, Microsoft Silverlight, JavaScript, WebKit, Microsoft Office, SVG, Adobe Systems Inc., developer, Microsoft Corp.
- Discussion threads 2008-09-05
- XO sold through Amazon this year...Who cares?
- XO sold through Amazon this year...Who cares?Mostly valid points Christopher, but, you should give OLPC more credit fortransforming the market. And, I would like to see more OLPC features in computers like the Dell Mini. I DO want a sunlight readable screen. I DO want a more durable laptop. I...
- Tags: One Laptop Per Child project, Amazon.com Inc.
- Discussion threads 2008-09-05
- Forget Seinfeld. Can Windows gurus help the Windows brand?
- Forget Seinfeld. Can Windows gurus help the Windows brand?Microsoft is also airing the Mojave experiment ads. nt.RE: Forget Seinfeld. Can Windows gurus help the Windows brand?That add is really stupid . . . but, if you're totally incapable of building a quality operating system, why not try comedy?Best marketing for...
- Tags: Operating systems, Branding, Microsoft Windows, advertisement, Windows Gurus, Windows brand, Microsoft Corp., brand, Seinfeld
- Discussion threads 2008-09-05
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At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
