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	<title><![CDATA[instranet inc. Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to instranet inc.]]></description>
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		<title><![CDATA[Salesforce acquires InStranet; Will take it SaaS and better target call centers]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=51087&messageID=959343&start=0]]></link>
		<description><![CDATA[Salesforce acquires InStranet; Will take it SaaS and better target call centersVery much in line with what SaaS providers needThe acquisition of a call center platform is very much in line with what is needed to deliver SaaS effectively. A robust SaaS delivery platform must include order provisioning, call center,...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 20 Aug 2008 14:22:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software as a Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call centers]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[cloud computing]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/instranet+inc..html"><![CDATA[InStranet Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
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		<title><![CDATA[Salesforce quarter on target]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=9752]]></link>
		<description><![CDATA[Salesforce.com reported fiscal second quarter earnings that were on target with Wall Street estimates.    The company on Wednesday reported second quarter earnings statement of $9.99 million, or 8 cents a share, on revenue of $263 million, up 49 percent from a year ago. According to Thomson Reuters...]]></description>
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		<pubDate>Wed, 20 Aug 2008 13:23:58 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/instranet+inc..html"><![CDATA[InStranet Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
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		<title><![CDATA[Salesforce acquires InStranet; Will take it SaaS and better target call centers]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=9722]]></link>
		<description><![CDATA[Salesforce.com said Wednesday that it will acquire InStranet, which provides knowledge management software for call centers, and integrate its technology with its existing CRM customer service and support offering. Simply put, Salesforce.com is acquiring traditional enterprise software for $31.5 million and turning it into a service in an effort to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 19 Aug 2008 21:01:51 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/instranet+inc..html"><![CDATA[InStranet Inc.]]></category>
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		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
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