instranet inc. and salesforce.com inc.

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Salesforce acquires InStranet; Will take it SaaS and better target call centers

Salesforce acquires InStranet; Will take it SaaS and better target call centersVery much in line with what SaaS providers needThe acquisition of a call center platform is very much in line with what is needed to deliver SaaS effectively. A robust SaaS delivery platform must include order provisioning, call center,...

Tags: Software as a Service (SaaS), Call centers, cloud computing, Customer relationship management (CRM), software-as-a-service, call-center, Salesforce.com Inc., InStranet Inc.

Discussion threads 2008-08-20

Salesforce quarter on target

Salesforce.com reported fiscal second quarter earnings that were on target with Wall Street estimates. The company on Wednesday reported second quarter earnings statement of $9.99 million, or 8 cents a share, on revenue of $263 million, up 49 percent from a year ago. According to Thomson Reuters...

Tags: Revenue, Salesforce.com Inc., InStranet Inc., Earnings, Sales Force Management, Financial Accounting, Sales, Finance, Larry Dignan

Blog posts 2008-08-20

Salesforce acquires InStranet; Will take it SaaS and better target call centers

Salesforce.com said Wednesday that it will acquire InStranet, which provides knowledge management software for call centers, and integrate its technology with its existing CRM customer service and support offering. Simply put, Salesforce.com is acquiring traditional enterprise software for $31.5 million and turning it into a service in an effort to...

Tags: Salesforce.com Inc., InStranet Inc., Software-as-a-service, Falcione, Sales Force Management, Sales, Larry Dignan

Blog posts 2008-08-19