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Insightete Success Story - American Electric Power: American Electric Power's (AEP's) goals for the reorganization of their IT department were simple - enhance the business value that IT provides to business ends; align IT efforts with business strategies; and ensure that IT can help shape business strategies. With 18 business units to serve, AEP looked to Insightete...; Tags: Information Technology, American Electric Power Co. Inc., InsightETE, Strategy, Management; Case studies

Insightete Success Story - Sterling Commerce: Sterling Commerce was facing couple of problems. When time sensitive e-commerce or EDI data was unable to be delivered to trading partners by Sterling's customers, Sterling was alerted to the problem via SCMP, the "Screaming Customer Management Protocol." In addition, both Sterling and it's customers often had contractual Service Level...; Tags: Sterling Commerce, Service Level Management, Business Structures, EDI, It Operations, It service Management, Finance, Enterprise Software, Software; Case studies
Insightete Success Story - The State of Ohio, Division of Job & Family Services: The State of Ohio, Division of Job & Family Services ODJFS handles all employment and economic assistance, child support, and family services for the State of Ohio. Problems with a key application were resulting in 6-10 second average delays for every transaction with the worst taking up to 10 minutes...; Tags: Job, Ohio, Recruitment & Selection, Human Resources, Workforce Management; Case studies