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- Inquira speaks in tongues with new release
- San Bruno CA headquartered InQuira Inc. has unveiled the latest version of their InQuira product, and is making much of its multilingual capabilities. I spoke with Chris Hall and Peter Tebbenhoff ahead of the announcement, to learn a little more about the company and its solutions. Hall...
- Tags: InQuira, Call Centre, Language, Hall, Paul Miller
- Blog posts 2008-12-16
- Knowledge-Centered Support (KCS): Fundamentally Improving How Companies Resolve Complex Customer Problems
- To support organizations wanting to implement Knowledge-Centered Support KCS best practices, the Consortium for Service Innovation offers the KCS Verified program. This unbiased certification process validates the functionality of knowledge management applications, as aligned with the comprehensive list of KCS requirements developed by the Consortium. InQuira's is a KCS-Verified solution...
- Tags: InQuira, Knowledge, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management
- White papers 2006-06-01
- Putting the Customer Back in Customer Service: Three Principles for Customer-Centric Support
- Companies have long relied on investments in people, processes and technology to provide more effective customer service. They have implemented knowledge management practices to capture, organize, manage and analyze the content and resources used to resolve customer problems. Invariably, such support optimization initiatives are company-centric, focusing on the service variables...
- Tags: InQuira, Customer Service, Product Marketing, Knowledge Management, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2005-11-01
Additional Resources
- News to know: Jobs and Apple; IE 8 patch due; Adobe; Windows 7 Beta 1
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Larry Dignan: Can you have Macworld without Jobs and Apple? We're going to find out Apple statement Techmeme Sam Diaz: What does Apple’s MacWorld...
- Tags: Job, Adobe Systems Inc., Larry Dignan, Microsoft Windows 7, Apple Inc., Microsoft Windows, Microsoft Internet Explorer, Microsoft Corp., Web Browsers, Data Centers, Security, Internet, Storage, Hardware, Data Management
- Blog posts 2008-12-17
- The Forrester Wave: Customer Service Software Solutions, Q4 2008
- Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups: interaction-, process-, and record-centric. Forrester found the Leaders in the customer-interaction-centric products to be eGain Communications, KANA Software, RightNow Technologies, Talisma, LivePerson,...
- Tags: Customer Service, Leader, Software Solutions Inc., Forrester Research Inc., Leadership, Product Marketing, Customer Relationship Management (CRM), Management, Marketing, Enterprise Software, Software
- White papers 2008-10-21
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