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- Deconstructing United Airlines: Where Customers are Transactions
- United Airlines: Customers are Merely Transactions If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...
- Tags: Customers Ltd., Mile, Customer, United Corp., United Airlines, Corporate Communications, Workforce Management, Training And Certification, Marketing, Human Resources, Paul Greenberg
- Blog posts 2009-08-20
- Windows 7 RTM - Get the facts
- Windows 7 RTM - Get the facts[b]Q:[/b] Can I stay with Windows XP for now?[b]Q:[/b] Can I stay with Windows XP for now? - 7/22/2009[b]A:[/b] Yes you can. There's no compelling reason to make a switch to W7 even though we want you to spend the money.=========================[b]Or, Consider the...
- Tags: Linux, Operating systems, Microsoft Windows 7, Windows 7 RTM, Microsoft Windows, Ubuntu, Microsoft Windows XP
- Discussion threads 2009-07-22
- Yahoo analysts play deal or no deal on Microsoft search pact
- Yahoo's first quarter earnings conference call was a humdinger---and possibly designed that way. Everyone knew Yahoo's quarter would be so-so at best Techmeme. And everyone knew attention would be focused on potentially outsourcing search to Microsoft. Yahoo CEO Carol Bartz did quite a dance. She hinted that...
- Tags: Yahoo! Inc., Analyst, Microsoft Corp., Managed Hosting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Larry Dignan
- Blog posts 2009-04-22
- How to ruin a perfectly good Sunday with Windows Vista
- The HP J4580 Multi-Function Inkjet Printer, Scanner and Fax. The $99.00 multifunction device that was the icing on the cake that ruined my Sunday. I always know when my weekend is going to be ruined. It usually starts like this: ...
- Tags: Hewlett-Packard Co., Microsoft Windows Vista, MFD, Printers, Scanners, Microsoft Windows Vista (Longhorn), Fax, Hardware, Peripherals, Operating Systems, Microsoft Windows, Software, Jason Perlow
- Blog posts 2008-12-17
- IT failure at Heathrow T5: What really happened
- Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to...
- Tags: Software, CIO, Baggage, British Airways Plc., Information Technology, Problem, Terminal 5, BA, Vanderlande Industries, Vanderlande, Bags, Paul Coby, Airports Authority, Strategy, Tools & Techniques, Management, Michael Krigsman
- Blog posts 2008-04-07
- Building a better NCLB?
- Building a better NCLB?Educators are their own worst enemiesLike so many fields of endeavor educators don't want change. They are comfortable with the way they do things so they are unwilling to make the changes necessary to improve education. Why should elementary school teachers have tenure? Tenure was designed to...
- Tags: Recruitment & Selection, pay-for-performance, NCLB, educator
- Discussion threads 2007-08-07
- ING Asia/Pacific Improves Analysis Capabilities and Accelerates Reporting Processes
- ING Asia/Pacific's Investment Management division was looking for a flexible data gathering and reporting tool. In addition, its Japanese operations needed a data warehouse that could capture, consolidate, store, and compute vast amounts of data for analysis and decision-making activities. To meet its growing reporting and analysis challenges, ING Asia/Pacific...
- Tags: Hyperion Solutions Corp., Oracle Corp., Hyperion Essbase, Analysis, ING Group, ING Asia/Pacific, Tools & Techniques, Management
- Case studies 2007-08-01
- Microsoft brings back the towels
- Microsoft brings back the towelsfree soda?watch out!I think Ballmer ads some of his own ingredients to the soda to keep the M$ drones working long hours and not to complain.Microsoft developers lack skillThe vast majority of software developers at Microsoft and I mean vast are not the cream of the...
- Tags: Development tools, Microsoft Corp., Steve Ballmer, towel, Google Inc.
- Discussion threads 2006-05-19
- Microsoft: Lee's e-mails justify injunction
- Microsoft: Lee's e-mails justify injunctionHmmm...I think it's becoming pretty clear that Lee isn't an honest person. Sending Microsoft confidential documents and stripping out other contributors to make it look like he alone did the work is pretty shady business. I can only assume his resume has similar fabrications on it.So,...
- Tags: SEARCH, e-mail, Google Inc., Lee, Steve Ballmer, Microsoft Corp.
- Discussion threads 2005-09-02
- What should we give the Tuxmasters?
- What should we give the Tuxmasters?Definitions[i]There is no Linux equivalent to the iPod or Playstation, nor is there likely to be.[/i]Since the Playstation runs Linux, I'm not altogether clear on what you mean here.Likewise, Nokia is planning to use Linux as the core OS for its convergence devices (whether you...
- Tags: Game players, UNIX, OPEN SOURCE, Operating systems, Digital media, Digital music, iPod Compatibility, Linux, OSS, Apple iPod, Sony Playstation, Tuxmasters
- Discussion threads 2005-08-12
- Siebel's on-demand CRM chief now available on-demand
- Siebel VP and GM for OnDemand and SMB (small/medium business) Bruce Cleveland has put a stake in the ground of sorts. Though he doesn't mention any competitor by' name, Cleveland circulated a letter to the press this week that left me with the impression that, after hibernating for the...
- Tags: Siebel Systems Inc., on-demand
- Blog posts 2005-05-27
- Linux OS sales boost Novell
- Linux OS sales boost NovellThis is an old sawIn the old days, MCI always had great earnings. What no one told was that AT&T had to support the company with pay-offs. See what happened to MCI when the payments stopped: MCI had to forge their financial statements. ...
- Tags: Operating systems, Sun Solaris, OPEN SOURCE, sales, Novell Inc., MCI Inc., Unix, IP, Linux, MSFT
- Discussion threads 2004-11-19
- Novell sees a 'both-source' future
- Novell sees a 'both-source' futureThey sound like an ex-smoker at a stop smoking rally.;-)History Repeating Itself[i]Novell asserts that the future of software development will not be found in the open-source or proprietary models, but in one that combines the best of both worlds--or "both source" as the company calls it....
- Tags: Tools & Techniques, Microsoft Corp., OSS, software, Novell Inc.
- Discussion threads 2004-09-13
- Hollywood cracks down on DVD chipmakers
- Hollywood cracks down on DVD chipmakersStupid MoveWatch the sales of these players skyrocket.Protected Outputs??!???"They also require DVD makers to ensure that any output plugs--such as those that carry a signal from a DVD player to a television or potentially to a recording device--are protected enough, such that high-quality copies can't...
- Tags: Consumer electronics, Semiconductors, GUESS IT, DVD, MPAA, chip company
- Discussion threads 2004-08-23
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