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ZDNet Resources
- Case Study: The Case for VoIP in the Contact Center
- Think a contact center can't reap the benefits of VoIP technology because it requires an extensive infrastructure investment? Think again! The presenter of this webcast shares how his organization leveraged existing infrastructure to realize the benefits of VoIP. During this Webcast, viewers will learn how the contact center can support...
- Tags: Aspect Software Inc., Benefit, Contact Center, Infrastructure Investment, Call Centers, Telephony, VOIP, Customer Relationship Management (CRM), Telecommunications, It Operations, Networking, Enterprise Software, Software
- Webcasts
Additional Resources
- Cloudworks shows the green side of managed services
- Here's a refreshing twist: An executive with an ostensibly "green" technology who really isn't willing to pitch it that way. I'm talking about Cloudworks founder and CEO Mike Eaton, who really cares more instead about the "overall convenience and efficiency" of his company's services. He's playing the economy card, rather...
- Tags: Managed Services, IT Infrastructure, Information Technology, Small Business, Cloudworks, Heather Clancy
- Blog posts 2008-07-26
- What paper trail?
- I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....
- Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy
- Blog posts 2008-07-25
- Pepsi Bottling makes big green tech recycling commitment
- Mammoth beverage manufacturer Pepsi Bottling is turning to Redemtech to develop a strategy in the United States and Canada for handling its e-waste, either through recycling or reuse. Under the deal, Redemtech has been tasked with the following: - Dispose of electronic assets. For perspective,...
- Tags: Green Technology, PepsiCo, E-waste, Heather Clancy
- Blog posts 2008-07-25
- How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability
- The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...
- Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev
- Blog posts 2008-07-25
- Microsoft may need an IBM moment of clarity
- Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...
- Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan
- Blog posts 2008-07-25
- Click fraud in 2nd quarter of 2008 more sophisticated, botnets to blame
- Whereas the overall click fraud rate isn't increasing, it's not decreasing either, remaining flat for the first two quarters of 2008, according to data gathered from the Click Fraud Network, consisting of more than 4,000 online advertisers and agencies. Click Forensics report for the second quarter of 2008, indicates that...
- Tags: Click Fraud, RK West, Dancho Danchev
- Blog posts 2008-07-25
- Ready for real Indian medicine?
- Ready for real Indian medicine?Reply from C.A. ChienDear Mr. Blankenhorn:Thanks for your note. To clarify: (1) I wanted to document my inventive system-design and inter-connection work on [i]Medical Onshoring[/i]; thus, the USPTO filing; (2) as to the "how," head to --http://tinyurl.com/6c4tj4" .. Covering the professional world (e.g., health care, computing),...
- Tags: Vertical industries, Benefits, Medical Onshoring, health care
- Discussion threads 2008-07-24
- Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soon
- Kaminsky suggests long-term fix will still have to be determined, but patch now, or pay soonTTLSomething I wish I'd asked during the webcast and which I can't quite get my head around:It was said that setting a long TTL doesn't help because of the way delegation works - has to...
- Tags: Domain names, DNS server, TTL, server, Kaminsky
- Discussion threads 2008-07-24
- Juniper: Enterprise demand strong; Johnson hired to scale up
- Current Juniper CEO Scott Kriens delivered strong quarter results, said enterprise demand was solid and outlined the primary reason Kevin Johnson was hired as his replacement: He knows how to scale. Ahead of its earnings report statement Thursday Juniper made the Johnson news official. The company has...
- Tags: Revenue, Juniper Networks Inc., Kevin Johnson, Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-07-24
- Vista: Whose 'reality' do you believe?
- Vista: Whose 'reality' do you believe?Microsoft Search sucks.Now they are hijacking your PC to gain search share. Vista, XP, and anything else Microsoft is leaving this organization at every chance.RE: Vista: Whose 'reality' do you believe?This studies almost alway fail to note that XP's business penetration was no better after...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, Microsoft Corp., Forrest
- Discussion threads 2008-07-24
- Government, markets and regulation
- Government, markets and regulationJust Another Gov't Program Gone BadFannie Mae was created in the Depression to create liquidity in the mortgage market. Lequidity had been wiped out by the stock market collapse and bank runs.As with all government programs, it just grew and grew and never went away. ...
- Tags: Mortgages, Vertical industries, Fannie Mae, Freddie Mac, mortgage, government
- Discussion threads 2008-07-24
- Apple's coming notebook transition
- Apple is readying a major product transition. We know because they told us so. In the quarterly financial crime call chief financial Officer Peter Oppenheimer referred several times to a "...future product transition which I can't discuss today". That was interesting for two reasons. First, the...
- Tags: Notebook, Apple Macintosh, Apple Inc., Blu-ray, Product Transition, Portable Growth, Desktops, Hardware, Robin Harris
- Blog posts 2008-07-24
- Childs rigged crazyquilt private network
- The prosecution unveiled more details on the lunacy in San Francisco in court filings that urged the judge to keep rogue network administrator Terry Childs' bail at $5 million. The Chronicle reports that prosecutors say that Childs had over 1,000 modems secreted around the city, forming his own private network...
- Tags: Network, Prosecutor, Networking, Productivity, Richard Koman
- Blog posts 2008-07-24
- 2016: "You're watching the Linux Channel."
- 2016: "You're watching the Linux Channel."My ViewFirst, no one hates Microsoft more than I do - for both practical and ethical reasons. After dealing with Microshaft's endless parade of crap for nearly two decades, I finally abandoned my PC for a Mac. It was one of the best moves of...
- Tags: UNIX, Operating systems, OPEN SOURCE, Linux
- Discussion threads 2008-07-24
- 2016: "You're watching the Linux Channel."
- July 24th, 2016. Josef Konsumer, a home-based employee and portfolio manager for ICBC/CiticorpChase, a Chinese-owned multinational investment bank, wakes up to hear his alarm clock go off at 8am, and gets out of bed, his 47-year old body aching from an aggressive personal trainer session from the...
- Tags: PC, Linux, Desktops, Microsoft Windows, Data Centers, Operating Systems, Open Source, Software, Hardware, Storage, Data Management, Jason Perlow
- Blog posts 2008-07-24
- Qualcomm, Nokia deal ends long legal battle
- Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. NEW YORK--Qualcomm and Nokia late on Wednesday settled a 3-year, three-continent legal battle over patent licenses and royalties for the next 15 years. ...
- Tags: Patent, Nokia Corp., Qualcomm Inc., Reuters, Nokia, Qhalcom, patents, legal, cellphones
- News items 2008-07-24
- DTrace and the Linux bunker mentality
- DTrace and the Linux bunker mentalityBecause it is the Linux way Paul1) Take something good and copy it badly.2) Never, ever listen to anyone offering advice regarding usability [i]"Linux ain't no Fisher Price OS"[/i] etc.3) Spend more time arguing on the mailing lists, than actually developing and bug-testing.RE: DTrace and...
- Tags: OPEN SOURCE, Operating systems, UNIX, DTrace, SCO Group Inc., Linux
- Discussion threads 2008-07-24
- |)ruid and HD Moore release part 2 of DNS exploit
- [Updated 07/24/2008: Gallery images of diffs of code revisions has been included and will be updated as things change, see here.] Earlier today, noted researchers |)ruid and HD Moore released exploit code for the Metasploit tool for attacking the DNS flaw that was originally reported by Dan...
- Tags: DNS, Domain, Server, Entry, Exploit, NS, NS Record, Domain Names, Networking, Internet, Nathan McFeters
- Blog posts 2008-07-23
- Are solar-energy materials in short supply?
- Are solar-energy materials in short supply?Need Ink ContractsImprovements in solar photovoltaic sources of materials brings to my mind the need of inks that will allow painting your own photovoltaics in colorful designs and patterns stressing advertising as much as is possible to enliven the circles of users. Inks of N-type...
- Tags: Manufacturing, photovoltaics
- Discussion threads 2008-07-23
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