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Best Practices in Web Self-Service

In this paper readers will understand seven distinct visions of how and why Web self-service should be conceived, designed, and implemented. There are recurring themes about return on investment, scalability, and encouraging user adoption from the enterprise aspect, and about personalization, functionality, and ease of use from the consumer's perspective....

Tags: Web, Information Today Inc., Best Practice, Channel Management, Roi/Tco, Marketing, Finance, Managerial Accounting

White papers 2006-06-01

Best Practices in Speech Technologies for Contact Centers

This paper challenges vendors of speech technology applications to present the audience with a provider's vision of what it takes to successfully integrate speech technology in call center applications. Market-leading companies Verint and Convergys answered the challenge by giving readers a glimpse into the business case for the expansive use...

Tags: Information Today Inc., Contact Center, Best Practice, Speech Technology, Call Centers, Customer Relationship Management (CRM), Operational Planning, It Operations, Enterprise Software, Software, Business Operations

White papers 2006-06-01

Additional Resources

Smart.fm - almost enough to make me want an iPhone

I really don't want an iPhone. I'm holding out for a Droid, just as soon as I figure out some way to justify getting rid of my perfectly adequate BlackBerry. However, the iPhone has lots of apps and one in particular is being unveiled today: Smart.fm's iPhone interface...

Tags: Software, Apple iPhone, Smart.fm, iPhone App, RTI, Smart Phones, Consumer Electronics, Personal Technology, Christopher Dawson

Blog posts 2009-11-02

EvriChart: A Linux Success Story

Tony Maro, CIO of EvriChart, a hospital records management and archiving business, successfully migrated his company's Windows-based line of business document management extranet application and his employees' 40-odd Windows-based desktops to a 100 percent Linux-based server and desktop infrastructure. Jason Perlow interviews Tony Maro, CIO...

Tags: Desktop, Hospital, Imaging, Health Care, Server, Computer, Linux, Microsoft Windows, Document Management, Operating Systems, UNIX, Open Source, Software, Enterprise Software, Finance, Managerial Accounting, Jason Perlow

Blog posts 2009-10-20

Senior IBM exec among those charged in Wall Street insider trading sting

Greed on Wall Street has landed six people - including a long-time, high-level IBM executive - in handcuffs after the FBI charged them with being involved with "the largest hedge fund insider trading case in history." In all, the six netted illegal profits of more than $20...

Tags: Hedge Fund, FBI, Wall Street, Advanced Micro Devices Inc., IBM Corp., Chiesi, MOFFAT, Federal Government, Investment, Financial Services, Government, Finance, Sam Diaz

Blog posts 2009-10-16

eBay names Sun veteran head of data center strategy

EBay has appointed Dean Nelson, a Sun Microsystems veteran, to be in charge of its data center strategy. Nelson will be senior director of global data center strategy, architecture and operations. Nelson is founder of Data Center Pulse, a non-profit data center industry group. ...

Tags: Strategy, Data Center, Sun Microsystems Inc., eBay Inc., Dean Nelson, Data Centers, Storage, Hardware, Data Management, Larry Dignan

Blog posts 2009-09-08

Bad news for TV as studies show online ads are more effective

This is not good for TV. comScore and dunnhumbyUSA today released the results of studies showing online advertising is as effective as TV advertising in building retail sales of consumer packaged goods. Over the course of twelve weeks, online ad campaigns with an average reach...

Tags: Advertisement, Online Advertising, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Tom Foremski

Blog posts 2009-08-17

Thoughts to ponder as Apple Tablet rumors spread

The rumors around the arrival of a tablet computer from Apple have been out there for a while, but the latest one from the AppleInsider blog seems to have some meat to it. [caption id="attachment_21735" align="alignleft" width="213" caption="Image Credit: AppleInsider"][/caption] The blog is reporting...

Tags: Apple Inc., AppleInsider, Tablets, Notebooks, Hardware, Notebooks & Tablets, Sam Diaz

Blog posts 2009-07-24

CollegeNET ends the thick/thin letter game

Do you remember the waiting game after you'd applied to college? Checking the mail every day, waiting for that letter? Would it be thick or thin? Because everyone knew that a thin letter would read somewhere along the lines of "We regret to inform you that you do not...

Tags: Game, Admission, CollegeNET, E-mail, Portals, Web Technology, Internet, Sales Force Management, Online Communications, Sales, Christopher Dawson

Blog posts 2009-07-22

Cloud Survey results - everything old is new again

My friends at Stratus brought my attention to a recent survey done by Laura Didido of Information Technology Intelligence Corporation ITIC that reminds me a great deal of surveys executed by my former employer, International Data Corporation IDC. Early in the adoption cycle of client/server computing, IDC...

Tags: Survey, ITIC, Cloud Computing, Virtualization, Marketing Research, Hardware, Marketing, Dan Kusnetzky

Blog posts 2009-07-22

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability

These days, there is tremendous pressure on organizations to develop, integrate and deploy enterprise Web applications at an almost breakneck pace. As a result, many go live and deliver unsatisfactory results to internal and external end-users. For internal users, this means lost productivity and frustration. For external users, frustration quickly...

Tags: Oracle Corp., Performance, Web Application, Cloud Computing, Web Technology

White papers 2009-07-01

VeriSign PKI-Based Certificates Are Rock Solid: From the Tumultuous Launch of the Integrated Cargo System to Today

Representing 250 customs brokers and freight forwarding businesses in Australia, the Customs Brokers and Forwarders Council of Australia Inc. CBFCA is an industry association that represents members' interests in various Australian Customs and Border Protection Service consultative forums - providing members with guidance, representation, services and access to the latest...

Tags: VeriSign Inc., PKI, Security

Case studies 2009-06-17

AOL sees future in local; announces two acquisitions

AOL said today that it will acquire two companies that focus on local: Patch Media Corp. and Going Inc. Patch is a news and information platform that's targets individual towns and communities. Going is also a platform that offers people a place to share and find new information about a...

Tags: Acquisition, America Online Inc., Going Inc., Borrell Associates, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Sam Diaz

Blog posts 2009-06-11

Net access no fundamental right

Net access no fundamental rightSo let's all be barefoot and pregnant then.Especially in today's society where people with limited computer skills lose out for jobs, and how colleges demand students have broadband as a prerequisite as more and more classes have internet-based portions, or are completely internet-based...People need to keep...

Tags: Vertical industries, fundamental right, Internet access, government

Discussion threads 2009-05-06

Apple goes on the defensive: brings chips in-house

AccordingSometimes that best offense is a good defense. In order to thwart leaks of its strategy and intellectual property Apple is bringing more chip-making expertise in-house. WSJ has a good article today about Apple's shift to focusing on chip design and fabrication. It's an analysis of Apple's...

Tags: Apple Inc., Chip, Semiconductors, Network Technology, Hardware, Networking, Jason D. O'Grady

Blog posts 2009-04-30

Hamilton Beach: Migrating from Lotus Notes to Google Apps

Hamilton Beach Brands, Inc., one of the country's leading distributors of small kitchen appliances, recently migrated its messaging system from IBM's Lotus Notes to Google Apps. Join this live TechRepublic Webcast to hear a Google customer success story on how and why Hamilton Beach decided to move...

Tags: Google Inc., Google Apps, IBM Lotus Notes, IBM Corp., Cloud Computing, E-mail Servers, Groupware, Enterprise Software, Software

Webcasts 2009-04-22

New Coverity products verify use of open source software

Coverity, Inc. announced two new tools for software development today: Coverity Build Analysis and the Coverity Integrity Center. These products are helpful for any type of development, but include features specially designed for companies using open source software in their commercial offerings. Coverity Build Analysis Coverity...

Tags: Software, Open-source Software, Coverity, Analysis, Coverity Build Analysis, Tools & Techniques, Security, Management, Ed Burnette

Blog posts 2009-04-14

Google Health faces its first test

Google Health faces its first testRE: Google Health faces its first testYesterday, the steam on this picked up. It made the Boston Globe and I caught it a few hours after his post. We have a coding issue here which involves mapping as well as how prior visits...

Tags: Vertical industries, HEALTHCARE, Benefits, Google Health, health care, Google Inc., first test

Discussion threads 2009-04-13

Aqua Connect Terminal Server 3.1

Aqua Connect recently launched an Aqua Connect Terminal Server 3.1, an update designed to improve performance and a number of requested features. I've posted on Aqua Connect in the past (see Access Virtualization for Mac OS X - Aqua Connect ACTS 3.0 andAqua Connect Access Virtualization for Mac OS X...

Tags: Apple Macintosh, Microsoft Windows Terminal Server, Citrix Systems Inc., Apple Inc., Aqua Connect, Aqua Connect Terminal Server 3.1, Virtualization, Apple Mac OS X, Apple Mac OS, Cloud Computing, Storage Management, Utility Computing, Desktops, Operating Systems, Hardware, Software, Storage, Dan Kusnetzky

Blog posts 2009-04-03

USA TODAY Don't Quote Me (Mobile)

.docHeading { font-size: 12pt; font-weight: bold; color: #f66a3a; padding-left: 4px; } .buyHeading { font-size: 10pt; font-weight: bold; color: #000000; } .smalltext { font-family: Verdana, Geneva, Arial, helvetica, sans-serif; font-size: 11px; color: #000000; margin: 0px; padding: 0px; } Easy and Fun Game Play: The object of Don't Quote Me is to...

Tags: Hint, USA Today, Mobile, Games, Advertising & Promotion, Personal Technology, Marketing

Software downloads 2009-03-30