information technology service management

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IT Service Management - A Roadmap for Success

Information Technology Service Management ITSM is a set of specialized organizational capabilities for providing value to customers in the form of services. It generally covers the "Back office" or the operational concerns of IT management. ITSM employs Information Technology Infrastructure Library ITIL best practices and typically extends into areas, such...

Tags: Information Technology, IT Service Management, EquaTerra, Information Technology Service Management, Strategy, Management

White papers 2008-01-20

Prospects for Simplifying ITSM-Based Management Through Self-Managing Resources

Information Technology Service Management ITSM codifies and supports the current best practices in the management and governance of existing IT infrastructures, including the computing infrastructure that underlies service delivery. Once ITSM tools have identified and structured current best practices, there is a significant opportunity to simplify those practices, and thereby...

Tags: Information Technology, IT Service Management, Information Technology Service Management, Strategy, Management

White papers 2007-06-28

Ensuring Business Services with Proactive Incident and Problem Management

The market has changed - yet it remains the same. Finding an IT professional, IT department, or large enterprise that is not cognizant of the move toward a service management model for IT is a rare occurrence. Yet, at the same time, the dynamics of the market are such that...

Tags: Information Technology, Business Service, Problem Management, Information Technology Service Management, ITIL, Strategy, It Services, Management

White papers 2006-07-01

Additional Resources

Accounting for success? Darwin meets the green eyeshade world???

Great article...Brian,You did a great job articulating the issues that are facing the SMB market when it comes to accounting issues. This group would be see the fastest, most direct benefit from high caliber, talented practitioners because they can react quickly and immediately to improve their operations, but often they...

Tags: Operational accounting, Financial services, accounting, Darwin

Discussion threads 2009-11-23

Understanding Enterprise 2.0 Tolerances & Scale

We're at an interesting intersection in the collaboration world where projects both large and small tend to be discussed with the same terms. This can be very confusing to the lay person since it's hard to know what sort of scale is being described. ...

Tags: Environment, Enterprise 2.0, Small And Medium Business Need, European Enterprise 2.0 Scene, Collaboration, Groupware, Enterprise Software, Software, Oliver Marks

Blog posts 2009-11-14

Why IT can't seem to deliver measurable productivity

Sounds like excuses to me.If it can't be shown on the bottom line, its useless.IT really needs to be aligned with business needs.From what I have heard talking with several managers, IT needs to come out out the silo and focus on delivering business needs and services. From what...

Tags: Product marketing, Strategy, IT Operations, information technology, customer service

Discussion threads 2009-11-11

Handheld Contact for ACT! - Professional - 1 Year Subscription (Mobile)

It is time to go wireless with ACT! and get your work done when you NEED to! Our secure wireless synchronization service enables your Pocket PC to wirelessly sync with your ACT! Contacts, Notes, Calendar Items, To-Do Items, and Activities - It''s like having all the ACT! functionality on your...

Tags: Mobile, PC, ACT!, ACT! Data, Pocket PC, Handhelds, Operating Systems, Desktops, Hardware, Software

Software downloads 2009-11-11

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

Five reasons to deliver a virtual service, not a virtual server

What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...

Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet

News items 2009-10-29

SaaS: Shelfware as a service?

Software as a service is portrayed to be the future of information technology, but it isn't quite the cure-all it's cracked up to be. Shelfware and lock-in may not save you a lot of money. That's the message from Gartner analyst Rob DeSisto. Here's...

Tags: Software-as-a-service, Shelfware, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Larry Dignan

Blog posts 2009-10-21

HTC Tilt 2 (AT&T)

Editors' note: Portions of the Features section were taken from our review of the HTC Pure since the two smartphones share a number of same features.After waiting in the wings, AT&T's business customers are finally getting their turn with the HTC Touch Pro2. Dubbed the HTC Tilt 2 (and obviously...

Tags: Keyboards, Smart phones, Handhelds, Cellular phones, High Tech Computer Corp., smart phone, AT&T Corp., Tilt2

Product reviews 2009-10-20

How did IT fall so far behind the tech curve?

Okay, butThey also go out and buy their own servers with some hidden budget line, then try to foist maintenance off on the CIO. And then we try to integrate the data - and the data isn't theirs, it's critical to the health, even survival, of the enterprise.Yes, we...

Tags: Strategy, Virtualization, cloud computing, Regulatory compliance, Marketing Guy, information technology

Discussion threads 2009-10-19

Two Views of the Software Market

A Bridge Too Far? In a blogger briefing this week at SAP’s TechEd, SAP CTO, Vishal Sikka, drew a chart of the application software market and what new areas of technology are of interest to the firm. I’ve tried to reproduce his freehand drawing into the following...

Tags: ERP, Vishal Sikka, S-curve, Enterprise Resource Planning (ERP), Enterprise Software, Software, Brian Sommer

Blog posts 2009-10-16

Ellison's keynote: Linux, Exadata, the Governator and more

Oracle CEO Larry Ellison took the stage for the final keynote at Oracle OpenWorld 2009 today - an afternoon session that followed lunch and got off to a rough start when Infosys CEO Kris Gopalakrishnan who was scheduled to speak after Ellison came on stage first and spent 45 minutes...

Tags: Oracle Corp., Larry Ellison, IBM Corp., Ellison, Fusion, Linux, UNIX, Operating Systems, Open Source, Software, Sam Diaz

Blog posts 2009-10-14

HTC Imagio (Verizon Wireless)

Verizon Wireless' V Cast video and music service bundle has long been a staple feature of its high-profile feature phones, like the LG enV Touch and the Samsung Rogue for example. But it is typically lacking in Verizon's smartphone offerings, so as not to detract from the smartphone's more business-friendly...

Tags: Keyboards, Monitors & displays, Corporate communications, Smart phones, Cellular phones, screen real estate, Verizon Wireless, HTC Imagio, High Tech Computer Corp.

Product reviews 2009-10-06

Net Neutrality vs. "do no evil"

6 of onehalf dozen of another. Like all extremists you paint a nice picture from one perspective. All these internet companies are so innocent and all they want is a fair shake . . . yeah right. In order to maximize profits, they purposely underbuilt their networks. They advertize high...

Tags: Internet service providers (ISPs), Regulations, regulation, Videotron, network, Internet Service Provider, Net Neutrality, Bush

Discussion threads 2009-10-03

Responding to Today's Demands with a Dynamic Infrastructure

As the world becomes more instrumented, intelligent, and interconnected, the demands on your infrastructure continue to grow. IBM continues to chart a strategy to help you deliver a new kind of infrastructure. One that helps you reduce costs, manage risks and improve service. A dynamic infrastructure — designed for a...

Tags: Infrastructure, IBM Corp.

Webcasts 2009-10-01

DEKSI Network Administrator 4.7 (Windows)

An advanced, powerful, and feature rich network mapping, monitoring, management, and administration software solution. DEKSI Network Administrator generates a network map, which speeds up accessing to remote hosts' properties and resources. Scan your network, find hosts, place them on a network diagram, and monitor their state! DEKSI Network Administrator can...

Tags: Monitor, Network, Microsoft Windows, Network Administrator, DEK Software, Networking

Software downloads 2009-10-01

Xerox buys ACS; Makes its big services bet

ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...

Tags: Document management, Outsourcing, Xerox Corp., ACS, big service

Discussion threads 2009-09-28

HTC Touch Pro2 (Verizon Wireless)

Photo gallery:HTC Touch Pro2 Verizon WirelessThe HTC Touch Pro2 is making the rounds to the various carriers; first showing up at T-Mobile, then to Sprint, and now Verizon Wireless. Verizon's version of the Windows Mobile smartphone isn't all that different from the other models, delivering a powerful business device capable...

Tags: Smart phones, Handhelds, Cellular phones, Verizon HTC Touch Pro2, Verizon Wireless, High Tech Computer Corp., HTC Touch, HTC Touch Pro2, Verizon Communications Inc., smart phone

Product reviews 2009-09-22