information technology infrastructure library framework

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ITIL requires better log management and analytics to gain IT operational efficiency, accountability

Because the business of IT supporting a business is relatively new, we are still trying to grow and mature those frameworks of what we all agree upon is the best way to handle things. ... When people look at ITIL, organizations assume that it’s something you can simply purchase and...

Tags: Analytics, Information Technology, Accountability, ITIL, Process Improvement, It Services, Quality, Business Operations, Dana Gardner, Information Technology Infrastructure Library Framework, Strategy, Management

Blog posts 2008-11-06

Additional Resources

ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution

The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...

Tags: Information Technology, Kace, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2009-09-01

Like ITIL, but for managing greenhouse emissions

Remember how the Information Technology Infrastructure Library ITIL transformed the management of IT projects and maintenance? Well, the British Standards Institute has now come up with a specification that provides guidepoints for improving energy efficiency. The framework is called BS EN 16001, and it offers tips for how to write...

Tags: Greenhouse Gas Emission, Information Technology, Specification, ITIL, Process Improvement, It Services, Quality, Business Operations, Heather Clancy

Blog posts 2009-07-08

Step-by-Step Guide to Building a CMDB: Updated for ITIL Version 3

This paper of Step-by-Step Guide to Building a CDMB is an update of the original version, which was published in 2006. With the release of the Information Technology Infrastructure Library ITIL Version 3 (V3), it received numerous requests to update this paper to incorporate the most current ITIL guidelines. Please...

Tags: Information Technology, CMDB, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2009-02-11

Microsoft IT Business Case for System Center Configuration Manager 2007 in a Data Center

This paper will demonstrate the business case that Microsoft IT made to implement System Center Configuration Manager in a data center to reduce costs through optimized IT resources, improve efficiency, and enable the data center to meet its data and computing needs. Additionally, this paper will detail how the implementation...

Tags: Business Case, Data Center, Information Technology, Microsoft Corp., Data Centers, Storage, Strategy, Hardware, Data Management, Management

Case studies 2008-09-01

Microsoft External Research release five new tools to students

  I was told about these last week and was held off until now; annoyingly after Channel 8 decided to post their own video, probably to get all the credit. Sometimes I think, why do I bother do this job? (Good income, great hours, travel and trips...

Tags: Microsoft Corp., Tool, Collaboration Environment, Productivity, Microsoft Office, Corporate Communications, Office Suites, Software, Marketing, Zack Whittaker

Blog posts 2008-07-30

Make ITIL Actionable With Tivoli Software

Because of the increasing complexity and dependence on information technology, the concept of IT best practices has become more and more important. Various frameworks have been created to help today's IT professionals optimize their use of technology to better manage IT processes. Of these, IT Infrastructure Library ITIL can provide...

Tags: Software, Information Technology, Tivoli Software, IBM Corp., ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2008-06-01

Momentum Webcast: Charting Your Path on the SAM Maturity Model (Level 100)

The attendee of this webcast will learn about the new Software Asset Management SAM Maturity Model and how and why one should consider charting the company's course along the framework. The presenter discusses the SAM Maturity benefits, how to identify where the company is on the maturity scale and how...

Tags: Software, Webcast, ISO, Tools & Techniques, Process Improvement, Iso standards, Management, Quality, Business Operations

Webcasts 2008-04-17

Deployment for SAS 9.2 and Beyond

As the SAS architecture has grown to serve the complex and distributed challenges of enterprise-wide deployments, the tools used to plan, deliver, install, and configure SAS software have needed to grow in lockstep. The 9.2 release of the SAS Enterprise Intelligence Platform delivers an accompanying revolution in the way SAS...

Tags: SAS Institute

White papers 2008-03-13

Leveraging ITIL Business Simulations for ITSM Success

Many IT departments seek to align their IT Service Management ITSM activities with the Information Technology Infrastructure Library ITIL best practices framework. ITIL business simulations can be leveraged to accelerate the progress of an ITIL initiative. Simulations enable participants to test and apply new ideas and skills in a safe...

Tags: Information Technology, Computer Associates International Inc., ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management

White papers 2007-09-01

Financial Group Enhances Operations Through Services Engagement

The Samba team periodically updated and patched all software using its in-place Microsoft Systems Management Server 2003, but the success ratio for desktops and servers remained below internal thresholds due to exceptions and inconsistencies in the process. The success ratio rarely exceeded 90 percent for desktops. To more effectively and...

Tags: Financial, Samba, Microsoft Corp., ITIL, Desktops, It Services, Hardware

Case studies 2007-08-01

A bumper crop of new mashup platforms

While application developers tend to roll their eyes at the concept of end-user mashups, they remain one of the more promising new trends in software development this year. And while it's certainly true it's early days yet for mashups, the tools that enable them remaining rather limited, seems to...

Tags: Wikis, Widgets, Web services, Web as Platform, Web 2.0 Platforms, Web 2.0, Two-Way Web, The Long Tail, SOA, Small Pieces, Loosely Joined, SaaS, RSS, Right To Remix, Rich Internet Applications (RIA), Products, Open APIs, Mashups, JSON, Governance, Global SOA, Gadgets, Enterprise Wikis, Enterprise Web 2.0, Enterprise Mashups, Encouraging Unintended Uses, Design Patterns, Customer Self-Service, Cost-effective scalability, Business Models, Ajax

Blog posts 2007-07-23

SOA architects must be as much evangelists and consensus-builders as technologists

Now that Service-Oriented Architecture SOA is percolating up inside enterprises -- sometimes as a set of strategic initiatives, but more often as discrete pilot projects -- the human resources needs are surfacing along with it. If youve got the right stuff, the budding role of SOA architect could be a...

Tags: Software Infrastructure, Software Development, SOA Governance, SOA architect, SOA, management, ITIL, IT Service Management, IT Management, Enterprise 2.0, Agile Development, .NET

Blog posts 2007-04-03

Implementation Guidance Regarding ITIL: Version 3.0

A number of organizations have begun IT process improvement projects using the Information Technology Infrastructure Library ITIL framework. A taskforce of the HDI Strategic Advisory Board was created and has researched the implications of changes under development. This paper is intended to provide guidance to HDI members who are in...

Tags: Information Technology, HDI, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2007-03-20

SAP going after mid-market with new ERP suite

During his keynote at SAPs fourth annual analyst summit, Products & Technology Group President Shai Agassi shed some light on the companys strategy for addressing the mid-market, firms with $100 to $200 million in revenue and 100 to 2499 employees. In mid-2007, the company is expected to release a new...

Tags: Shai Agassi, SAP AG, Web Technology, IT Management, Software Infrastructure, General

Blog posts 2006-12-04

Merging Service-Oriented Architecture (SOA) and IT Infrastructure Library (ITIL): Explore the Fusion of Two Emerging Concepts

SOA is an architectural framework consisting of a set of tools and technologies that enable the rapid implementation of services; a set of design patterns and standards for the development of services; and a methodology for finding, reusing/consuming, and exploiting services. SOA is the most promising framework today for changing...

Tags: IT Infrastructure, Information Technology, SOA, Service-Oriented Architecture (SOA), ITIL, Web Services, Middleware, Enterprise Software, Software, It Services

White papers 2006-10-17

Infrastructure Foundation for Business Service Management: An ITIL Approach

Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library ITIL framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management BSM have much in common. The ITIL...

Tags: Information Technology, Business Service, Business Service Management, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2006-08-04

Middleware is cool again (just ask eBay)

A few years back, 'middleware' was proclaimed dead. But like an old industrial town that gets reinvented into a trendy tourist destination, middleware is the place to see and be seen. eBay's Integration Tier acts as an abstraction layer for software engineers to work with...

Tags: SOA, eBay Inc.

Blog posts 2006-08-03

IT Service Management Process Maps: Select Your Route to ITIL Best Practice

The Information Technology Infrastructure Library ITIL has become the de facto standard in IT Service Management ITSM best practice and the lens through which the value of IT service is viewed and measured. This paper presents a unique approach to charting the ITIL journey through a visual representation of the...

Tags: Information Technology, Computer Associates International Inc., ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management

White papers 2006-06-01

How ITIL-Based IT Help Desk Can Help Small and Medium Businesses

Information Technology Infrastructure Library ITIL is a framework of best practices to manage IT operations and services. Government of Commerce, UK defined ITIL in the mid 1980s for business to efficiently manage their IT environment. ITIL's main objective is to align business and Information Technology. ITIL's IT Service Support process...

Tags: Information Technology, Small And Medium Business, ITIL, Process Improvement, Strategy, It Services, Quality, Business Operations, Management

White papers 2005-12-01